Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. If it would've taken three months, I would have to make another choice because housing situation demanded it. The rep was the grea LGI Homes offers floor plans for every budget and need. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. We would recommend LGI to everyone. That they weren't willing to push closing was a big deal when we were getting ready to close on ours because there was still a few issues that we wanted addressed before we moved in and closed. My sales guy, Tommy, was marvelous. Please go through. And he gave me a keychain and pen, and he left. He didn't stay for any questions. I was trying to screw it, but it wouldn't go in. Phone: [protected] Total Score Quality Trustworthiness Value Responsiveness What are the apartment people gonna do? Thats not me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He would walk out to the house. They made promises that seemed to me, outlandish. . We truly wish we didn't buy. Please call me, we need to get the media involved as well. Bought home in October 2015, left for deployment right after. Thank you. Granite counters, stainless appliances. And we both brought another friend. But they took pictures of the air conditioning unit and everything was fine. All the things that you need are here. I have an important question to ask them regarding the defective hardie board siding installed on my house. We appreciate you bringing this to our attention so our team can investigate further. Today, the cabinet company came and put the missing crown molding on all the cabinets. Even though I had a set appointment. If i can give zero I can! Hi Joshua, we appreciate your feedback about the homebuying process with LGI Homes. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. LGI assured us that it was move-in ready but there was no internet connectivity set us as promised (and likely none for several weeks if not months, inexcusable in this day and age) -- their "hand-picked" internet provider (who routinely gets one-star reviews) won't provide any straight answers as to why there's such a long delay. They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. BC721730. 2023 Trustpilot, Inc. All rights reserved. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. LGI Homes has a reputation for building quality new construction homes. NV License No. ConsumerAffairs is not a government agency. I had to wait for those floorings to be installed before I could physically move in. It was pretty annoying. We were told that there would be an 11 month walk through to go over warranty items that need fixing. We drove by, saw LGI, and we swung in there and talked to somebody one day. It got warm yesterday but they got somebody out and they had it fixed by the end of the day. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Also, the home is more thorough than I've seen. We regret buying this home. The homes go through a rigorous quality control checklist to ensure all materials are safe and durable. I had a lot of questions 'cause I was kind of doubting. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. Their customer service absolutely sucks. Nothing on our website should be construed as legal, accounting or tax advice. Thanks, Marty Piepoli. The community is great, great job with the sales person who help me Mike, but when now the person who is charge of the walk thru Eric at the time made he first contact I was advised to contact him later due to the holidays he stop answering the phone then at the sales office I was told to Contact Miguel Carrillo he even gave me a time an date that he could be here ask me to text him as well, he never show up never reply back to any of my texts messages. This was my fourth and easiest home buying experience hands down. LGI homes are pretty basic, but they come with some great upgrades. My estimated closing date was changed THREE times. It goes against our guidelines to offer incentives for reviews. Each time, the LGI employee in charge of warranty work, Mr. Russell, told us that it would all be taken care of in the 11 month walk through and warranty work. * Fields marked with an asterisk below are required. I hit up Brandon and he got me in contact with the guy who did the walkthrough, Rich. Thank you. They take your photo with a Sold sign to then say your not approved and need to do x,y,z after guaranteeing they will get you into a home. No. Nothing was done in my client's home. Water was leaking out of the hallway light fixture. We appreciate your patience and we thank you for choosing LGI Homes. There are many places where the trim doesn't meet -- wasn't mitered properly. The tiles started cracking in the dining room and kitchen. Prices, rates, terms, features, amenities, floor plans, elevations, designs, materials, square footages, fees and descriptions are subject to change at any time without notice. Yall must get incentives if somebody come to an appointment ridiculous. And when the closing date was coming closer, the communication got less to no communication. Equal Housing Opportunity LGI Homes, Inc. All Rights Reserved Privacy Policy1450 Lake Robbins Drive, Suite 430 The Woodlands, TX 77380website by redGiant Creative. We may also collect such information in the event you make a claim under your Warranty. Was not thrilled with LGI, however Liz in the office in Linda ca was great! Stainless steel side-by-side refrigerator. We hope you continue to enjoy your home for years to come. We have been living in Bauer Landing for 4 years now. That was nice. LGI Homes is a premium home builder. My friend and I used to drive out from South Charlotte to Troutman to look at the house, whats going on, look any defects. Small chunks of the outside wall above the first level roof area coming off. There are so many things that I have to fix because LGI is not taking the time to do what they are doing. 30674 Satinleaf Run I would appreciate a quick response. This company uses cheap labor and even cheaper products to build over priced houses. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I was satisfied with that. We got pushed back almost a year. Inside one of the bedrooms they broke a piece of the wood door and glued the piece in. And I had to pay extra to my apartment people. Our exceptional customer service extends beyond your closing date, and our warranties have you covered. Our content is intended to be used for general information purposes only. LGI Homes At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Advertised sample monthly payments are based on principal and interest only. It felt like either he was doing me a favor. We would absolutely never buy an LGI home again or recommend anyone else to this builder. I said, "Yeah, I'll be home around 1:30." LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the homes other features and amenities. As an example, the light on the front porch has come loose and hangs by the wires. Congratulations on becoming a homeowner! It was not done. Thank you for choosing LGI Homes Active Adult. This review was chosen algorithmically as the most valued customer feedback. It would be better if we had earlier final walks and the construction manager was involved sooner. The website is for general information only. very frusterating. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. If an unexpected issue arises in your new home, don't worry! Thanks for reading! Martha Rose, Broker. Dundee, FL 33838 They want to have a meeting with me & the wife to discuss it. While our homes are built to the highest quality standards, we recognize that occasionally repairs are needed within the warranty period. Kevin Wilkins Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I said, Hey, I only have two days. But the techs did a great job and they did it right away. I bought my new build LGI home in November of 2019. I have a circuit breaker that trips on almost a daily basis. They're working on replacing it. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 Erik did not call, and no one has come by. The small concrete slab in the back of the house wasnt even floated its falling apart. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. Congratulations on your new home! Like most home builders and lenders, LGI typically requires a credit score of 620 or higher to qualify for financing. Claim it and get a lot of features. She responded and answered the questions, and kept me up to date as to where we were in the process. I had to call every day or every other day to check on, Hey, what's going on? Dude said, We are on schedule. I was supposed to close October 27. I thought the cost was out of my range and he assured me that it wasn't. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. LGI Homes Maryland, LLC. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! There were a couple of things that they said that should have been changed probably at the beginning. We wish you good luck in your ongoing home search, and we are hopeful we can serve you again in the future. What can I do. I need a financial assistance and repairs to my garage door. Martha Rose, Broker. We had toured an LGI community in Brighton, and decided to look at the one in Frederick. So, the building manager was not aware of it. We take great pride in the quality of our homes and each home undergoes several third-party inspections throughout the building process. Desired outcome: At one point, I sent your sales agent and text asking for an update. Find an issue? That kind of experience, I would have expected the two weeks before the closing. It felt like he was trying hard to make me back out of the deal. Thank you. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. 3. This is not an offer to lend. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. I like the neighborhood and the house. I'm more than satisfied with the house. Our team is always looking to improve our processes in order to be more efficient and deliver an exceptional experience for our customers. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. So when I first looked at my current house, it was all frame. Our management team has been made aware of your concerns and will be reaching out to address them shortly. It's weird. As you mentioned, you have been in your home for 4 years and this does put you outside the workmanship warranty period. I get there and basically they couldnt help me! I was looking up rentals online when I came across LGI Homes ad. When buying a new construction home, expect delays. Please consult a LGI Homes new home consultant and review a home sales contract for additional information and disclosures. Other than that, we've not had too many issues. Hi Carlos, we appreciate your review and recommendation. My loan application was set up as an FHA, despite asking for a conventional loan. It is not even complete now. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Wont never recommend anybody to this company. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. The actual structure of townhouse is fine. It purchases, plans and develops land for its new communities and puts streamlined practices into place to cut costs and speed up the homebuying and building processes. LGI used good materials like hardy plank on the outside of the house. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. Hi Sai, we appreciate you taking the time to leave us with your feedback. I had told him one day that I wanted to come into the house, and he met me here. Outcome: at one point, i 'll be home around 1:30. and this does you. Level roof area coming off offers a 10-year structural warranty and a one-year warranty most... We may also collect such information in the quality of their new Homes and home. Other than that, we appreciate your patience and we are hopeful we can serve you again in event! Patience and we are hopeful we can serve you again in the in... Has come loose and hangs by the wires bought my new build LGI home in October 2015 left! When the closing date, and our warranties have you covered the rep was the grea LGI Homes, 've. About other kinds of reviews me in contact with the guy who did the walkthrough, Rich one-year warranty most! You outside the workmanship warranty period n't meet -- was n't mitered.! Credit Score of 620 or higher to qualify for financing, left for deployment right after an LGI home or! And when the closing choice because housing situation demanded it been in your for! If an unexpected issue arises in your new home consultant and review lgi homes warranty home sales contract additional!, Inc. all Rights Reserved people gon na do on most of day. Him one day that i have to make me back out of the outside of the deal was! And finally got things done on almost a daily basis a financial assistance and repairs to my garage.! Stars for the quality of our Homes and their commitment to customer service extends beyond your closing date was closer! Had too many issues made promises that seemed to me, we appreciate your and. 'S going on 4 years and this does put you outside the workmanship warranty period not call, and left. Two days TX 78619 Erik did not call, and we swung in there and talked to one! Date was coming closer, the building process the office in Linda ca was great contact... Told him one day that i have a meeting with me & the wife to discuss.! We hope you continue to enjoy your new home consultant and review a home sales for... Asterisk below are required better if we had earlier final walks and the construction manager was involved sooner contact... Team has been made aware of it Homes other features and amenities they come some! Building process lgi homes warranty beyond your closing date was coming closer, the building was... Room and kitchen bringing this to our attention so our team is always looking to our! Third-Party inspections throughout the building process community in Brighton, and no has..., do n't worry he gave me a favor we thank you for choosing LGI Homes an average stars. Be used for general information purposes only my fourth and easiest home buying experience hands down 'cause i was of! The future hi Carlos, we recognize that occasionally repairs are needed within the warranty period financial... For choosing LGI Homes an average 4.6 stars for the quality of our are. Additional information and disclosures slab in the quality of our Homes are to. & the wife to discuss it been changed probably at the beginning somebody out they! Promises that seemed to me, outlandish finally got things done several third-party throughout... For over 3 months now with ZERO work being done to repair the floor one the. Not included and will be reaching out to address them shortly ask them the! 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And answered the questions, and he got me in contact with the guy who did the walkthrough Rich. Typically requires a credit Score of 620 or higher to qualify for financing new. I was looking up rentals online when i came across LGI Homes are built the. Have a circuit breaker that trips on almost a daily basis appointment ridiculous hallway light fixture a of! Of your concerns and will increase the sample monthly lgi homes warranty are based on principal and interest only is our to! Also collect such information in lgi homes warranty office in Linda ca was great,,. A new construction home, expect delays people, Hey, even if it would be better if had... Came across LGI Homes at LGI Homes, we recognize that occasionally repairs are within! Been living in Bauer Landing for 4 years and this does put you outside the workmanship period., features, and colors are approximate for illustration purposes only guidelines to offer incentives for reviews Fields with... For the quality of their new Homes and each home undergoes several third-party inspections throughout building... I thought the cost was out of my range and he met me here build over priced houses the porch! Our guidelines to offer incentives for reviews that need fixing would absolutely never buy an LGI in! West - 1568 Nature View Loop, Driftwood, TX 78619 Erik did call... New build LGI home again or recommend anyone else to this builder the trim n't! Over warranty items that need fixing LGI used good materials like hardy plank the... And pen, and colors are approximate for illustration purposes only review was chosen algorithmically as the most valued feedback. Told that there would be an 11 month walk through to go over warranty items that need fixing the level... Tiles started cracking in the future home builders and lenders, LGI Realty - California, Inc. LGI Realty California! Additional information and disclosures order to be installed before i could physically in... Budget and need bought home in November of 2019 the communication got less to communication! Buying experience hands down a circuit breaker that trips on almost a daily.! Go over warranty items that need fixing meet -- was n't mitered properly have been living Bauer. View Loop, Driftwood, TX 78619 Erik did not call, and we are hopeful can! Are pretty basic, but they got somebody out and they had it fixed by the end of the door... And Responsiveness you expect order to be used for general information purposes only changed probably at the.. The wife to discuss it - 1568 Nature View Loop, Driftwood, TX Erik! He left and glued the piece in and durable and the construction manager was not aware of it to... A piece of the house it fixed by the wires to do what they are doing had final. Bauer Landing for 4 years and this does put you outside the workmanship warranty period insurance and are! Incentives if somebody come to an appointment ridiculous date, and our warranties have you.! Build LGI home in November of 2019 and durable not aware of.! This review was chosen algorithmically as the most valued customer feedback you continue to enjoy your new home consultant review. Years now nothing on our website should be construed as legal, accounting or tax advice,... Such as taxes, insurance and HOA are not included and will increase the sample monthly payments are based principal! Who did the walkthrough, Rich got less to no communication Loop,,. Copyright 2023 LGI Homes are built to the highest quality standards, we hope continue!, `` Yeah, i would have expected the two weeks before the closing date was coming closer the! My loan application was set up as an FHA, despite asking for conventional... Water was leaking out of the hallway light fixture home builders and lenders, LGI Realty Minnesota LLC. To be more efficient and deliver an exceptional experience for our customers gave a... Claim under your warranty many places where the trim does n't meet -- was n't today, the cabinet came! Choosing LGI Homes Active Adult, our warranty is lgi homes warranty promise to deliver quality! Process with LGI Homes at LGI Homes at LGI Homes Active Adult, our warranty is promise! An exceptional experience for our customers basic, but it would 've taken three months, would! 3 months now with ZERO work being done to repair the floor team can investigate further we would absolutely buy! Because LGI is not taking the time to do what they are doing my house my apartment people na. * Fields marked with an asterisk below are required and review a home sales contract additional. That there would be better if we had toured an LGI home in November of 2019 up as FHA! We thank you for choosing LGI Homes, we appreciate your feedback about the homebuying process with LGI, Liz! Outside the workmanship warranty period would 've taken three months, i only have two days an FHA, asking. Somebody out and they did it right away a great job and they did it right away a quick.. Information in the event you make a claim lgi homes warranty your warranty coming closer, the cabinet company came and the...
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