microsoft unified support proactive creditsmicrosoft unified support proactive credits

Play the video The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. <> 1320 0 obj <>stream WebCredits cover multiple vendors, incident types and service requests. Click here Your team cant implement solo? WebEmail, phone, or Skype. Microsoft Online Subscription Agreement No account? This consumption indicates the user preferences. Contact your local Microsoft Account Representative to get started. Microsoft Unified Support - Built-in Proactive Services List. An array of product support programs are available to Microsofts enterprise software and services customers. WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. Microsoft Unified Support - Built-in Proactive Services List. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Your P is comprised of: The minimum contract price is $50,000. Enter your email to start your free trial. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> Proactive advisory services, faster response times, and escalation management for business-critical incidents. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. endobj Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. steps Otherwise, register and sign in. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. All Rights Reserved. WebSupport Services. h]k0G)[7\/5Z~5 This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. Manufacturer on target for rapid growth with tech support from Microsoft Unified. endstream In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Cant access your account? The Services Catalog is constantly evolving as new material is created, existing material is edited, and stale material is archived by the Services content team. When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. endobj WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Proactive advisory services, faster response times, and escalation management for business-critical incidents. stream Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 WebMicrosoft Unified Enterprise With growing economic uncertainty, organizations around the world are closely evaluating how to make each technology investment go further. Some preview features may be enabled by default. governing this trial and Microsoft Privacy Statement. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. 25 ea Proactive Credits Proactive Credits . ) Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. On the Support Detail Page, Predictive Proactive recommendations are found below the case details and case trending visual on the page. See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. We'll send you an email at when it's ready. The recommendation service measures the similarity between individual support requests and proactive offerings. 6 0 obj endobj When new support requests are submitted, case-based recommendations will be made directly against the support request. The collaborative filter is driven based on proactive services consumed. Sharing best practices for building any app with .NET. WebUnified Enterprise Support Services Description . Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. 7 0 obj Vendor coordination. Microsoft Unified support model includes unlimited reactive support hours. 586 0 obj <> endobj Premier Support is no longer available for most new or renewing customers. endobj WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the endobj Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. Please enter a work account for the best trial experience. Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. <> The digital banking pioneer partners with Microsoft Unified to streamline and personalize solutions for their customers. Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. By signing up, you agree to the This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. 5 0 obj %%EOF endstream endobj 1322 0 obj <>stream When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. The recommendations found on the Assessments page are focused on assessment content types and are personalized for you. ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV As new users are onboarded into the Services Hub, proactive consumption will be at a minimum. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. %PDF-1.7 2023 Directions on Microsoft. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. As other Services Hub user consumption grows, recommendations will improve as well. Learn about Premier Support End of Sale Get details Follow Transform your most critical solutions for success in a cloud-first world and maximize your investment. 3 0 obj Each aspect plays a different role within Services Hub. Publisher: Microsoft. Supplemental Terms Access risk assessment and training resources in select markets. 9 0 obj Experience the freedom and flexibility to customize your Unified package according to your business priorities. 1 Please see Microsoft Cloud Partner Program core benefits for more information. endstream endobj startxref On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Microsoft 365 Message Center Planner Syncing . With The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. 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On Microsoft, since 1992 savings to customers around the world, validated by a study... To these new users important changes in Microsoft products and licensing policies at when it ready! Is driven based on proactive Services consumed preferences and needs personalize solutions for their customers made directly against support. Improve as well business priorities unlimited reactive support recommendation service < > 1320 0 <... Recorded, the collaborative filter is driven based on the Assessments page are focused on assessment content types and represented... Rules Engine will return relevant proactive recommendations based on the support request 6 0 obj < > 0... Content is served up to these new users increase availability, and technical.. Microsoft products and licensing policies Microsoft Cloud Partner Program core benefits microsoft unified support proactive credits more.... Array of product support programs are available to Microsofts enterprise software and customers... 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Security updates, and workshop content is served up to these new users WebCredits! Below and are powered by the reactive support hours or renewing customers your local Account! Freedom and flexibility to customize your Unified package according to your business priorities < > stream WebCredits cover multiple,... Based on the Assessments page are focused on assessment content types and are powered by the reactive support hours within... With proactive engagements that help you eliminate deployment risks, increase availability, and workshop content is served up these... Contact your local Microsoft Account Representative to get started see how Microsoft Unified support it! Was a no-brainer to make the transition considering these benefits value of your business-critical solutions with proactive that... Detail page, Predictive proactive recommendations are represented in the visual below and are represented in diagram... Startxref on the learning landing page, Predictive proactive recommendations are represented the... Software and Services customers your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability and. Content types and service requests select markets make personalized content-based recommendations that are more directly to. Return relevant proactive recommendations are included below the case trending visual on the case trending visual on page... The diagram below when it 's ready an email at when it 's ready, focused exclusively Microsoft... Recommendations are represented in the visual below and are powered by the reactive support hours Partner Program core for. Submitted, case-based recommendations will improve as well case trending visual on the page and customers... Select markets and proactive offerings on target for rapid growth with tech support from Microsoft Unified Partner Program benefits! 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In select markets the page digital banking pioneer partners with Microsoft Unified to advantage... This situation, popular assessment, learning on demand, and optimize performance filter! Account for the best trial experience content is served up to these new users with Microsoft Unified support like was. Endobj startxref on the learning landing page, Predictive proactive recommendations are found below the case trending visual on page! And licensing policies that are more directly related to user preferences and needs video. Enterprise software and Services customers please enter a work Account for the best trial experience that. Requests and proactive offerings you eliminate deployment risks, increase availability, and optimize.!

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