He has now replaced the empty chair with Amazon employees with the job title Customer Experience Bar Raisers. C.employees are motivated mainly by the chance for advancement and recognition.D.job satisfaction is primarily related to higher-order needs. Just like formal leaders, informal leaders can benefit or harm an organization depending on whether their influence encourages group members to behave consistently with organizational goals. Our mission is to improve educational access and learning for everyone. Theory X and Theory Y represent two sets of assumptions about human nature and human behavior that are relevant to the practice of management. They lack ambition and physiological and safety factors motivate them. Theory X is a management style and way of thinking that suggests people are purely motivated by earning income to support their personal goals. Based on these factors, it is easy to see how Theory X differs from Theory Y and easy to imagine their potential outcomes in the workplace. As a result, they must be closely controlled and often coerced to achieve organizational objectives. The soft approach results in a growingdesire for greater reward in exchange for diminished work output. I think there is a little misconception here. Lucidchart is the intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the futurefaster. Older, strictly hierarchical conceptions of C2, with narrow centralization of decision rights, highly constrained patterns of interaction, and limited information distribution tend to arise from cultural and organizational assumptions compatible with Theory X. [6] Theory X is a "we versus they" approach, meaning it is the management versus the employees. Employees are given rewards and incentives, prompted, punished, coerced or forced into working. [7] The hard approach depends on close supervision, intimidation, and immediate punishment. Why were U.S. consumers clambering forcars, televisions, stereos, and electronics fromJapan? Two reasons: (1) high-quality products and (2) low prices. They are self-centered and care only about themselves and not the organization or its goals, making it necessary for a manager to coerce, control, direct or threaten with punishment in order to get them to work towards organizational goals. Goal-Setting Theory in Management: Definition & Examples, Five Dimensions of Trustworthy Leadership, Herzberg Two-Factor Theory | Hygiene Factors & Motivation. Theory X and Theory Y are two contrasting models of how your work force can be motivated. Management believes employees' work is based on their own self-interest. Theory X managers are likely to believe that: A.the average person dislikes work and will seek to avoid it when possible. Since workers are given much more time to receive training, rotate through jobs, and master the intricacies of the companys operations, promotions tend to be slower. Theory X: The Authoritarian Boss. 4. Studies have shown that the Theory X style of management results in tight control, strict policies, and a punishment and rewards system that reinforces beliefs. Reward and legitimate power (that is, relying on ones position to influence others) produce inconsistent results. They typically allow organizational members significant amounts of discretion in their jobs and encourage them to participate in departmental and organizational decision-making. He believed that workers who were continuously being treated as robots with no thinking ability, at one point eventually start behaving like robots. Theory Y managers assume employees are internally motivated, enjoy their job, and work to better themselves without a direct reward in return. We refer to this person as the designated leader (in this instance the designated and formal leader are the same person). Employees are initially obedient, but eventually dissatisfied and even rebellious, driving down productivity and achieving contradictory outcomes, further reinforcing the belief that workers are lazy and have to be externally motivated. They can use self-direction and self-control in this aspect. Most employees know more about their job than the boss. Theory X management hinders the satisfaction of higher-level needs because it doesn't acknowledge that those needs are relevant in the workplace. Enlightened managers use Theory Y, which produces better performance and results, and allows people to grow and develop. Both sides seek to satisfy some personal pleasures and needs. B. most workers know more about their job than the boss. It mightseemthat the optimal approach to human resource management would lie somewhere between these extremes. Interactive, participative style of managing. Some people prefer micromanaging and leading, and some people prefer giving space. [11], For McGregor, Theory X and Theory Y are not opposite ends of the same continuum, but rather two different continua in themselves. Practically all managers act as formal leaders as part of their assigned role. d. job satisfaction is primarily related to higher order needs. Management believes employees' work is based on their own self-interest. He mentioned Theory X and Theory Y in his book, The Human Side of Enterprise, published in 1960. One view holds that in traditional organizations members expect to be told what to do and are willing to follow highly structured directions. The worker is assumed to be immature and viewed as being very gullible. The employees are full of potential, and it is through their own creativity, ingenuity and imagination that organizational goals are met. While Theory X managers may be suited for some process-driven organizations, a more practical management style today is that of a Theory Y thinker. This allows the individual to receive either a direct reward or a reprimand, depending on the outcome's positive or negative nature. OpenStax is part of Rice University, which is a 501(c)(3) nonprofit. Implementing a Theory Y-focused leadership approach requires modern tools that can complement the collaborative workplace. What is the role of the leader and follower in the leadership process? Business Case Study: Apple's Management Style, Henri Fayol's Principles of Management | Summary & Explanation, Marginal Tax Rate Concept & Formula | How to Calculate Marginal Tax Rate, Decision Making Skills & Techniques | How to Improve Decision Making. [10] In comparison to Theory X, Theory Y incorporates a pseudo-democratic environment to the workforce. In general, Theory X style managers believe their employees are less intelligent, lazier, and work solely for a sustainable income. Management use of Theory X and Theory Y can affect employee motivation and productivity in different ways, and managers may choose to implement strategies from both theories into their practices. People must be constantly directed, prompted, rewarded, or punished in order to complete their work. Typically, managers who apply theory X are more authoritarian. One of the critical difference between theory Y and theory X is that employees in theory X are associated with adverse traits while employees under theory Y are associated with positive characteristics. Informal leaders, by contrast, are not assigned by the organization. In fact, when proper motivations and rewards are in place, employees are not only willing but purposely driven to seek out responsibility and challenges on their own. Managers who assume employees are apathetic or dislike their work use theory X, which is authoritarian. This is because; Theory X reduces the people to 'clogs in machine' and is more likely to de-motivate people in the long-run. This short quiz does not count toward your grade in the class, and you can retake it an unlimited number of times. most workers seek out more resonsibilityTheory Y managers prefera. Theory Y managers believe that _____. A Theory X management style may be well-suited for this type of structured, process-driven workplace. Leaders hold a unique position in their groups, exercising influence and providing direction. Theory Y managers gravitate towards relating to the worker on a more personal level, as opposed to a more conductive and teaching-based relationship. As soon as that need is satisfied, the employees have no additional motivation for coming to work. Many writers and researchers have explored how leaders can use power to address the needs of various situations. Hi, You lead people.23 Informal leaders often have considerable leverage over their colleagues. The idea that a managers attitude has an impact on employee motivation was originally proposed by Douglas McGregor,a management professor at the Massachusetts Institute of Technology during the 1950s and 1960s. While money may not be the most effective way to self-fulfillment, it may be the only way available. With this intuitive, cloud-based solution, everyone can work visually and collaborate in real time while building flowcharts, mockups, UML diagrams, and more. Douglas McGregor introduced Theory X and Theory Y to explain different styles of management. This book uses the Theory Y is also known as contingency theory because it allows for flexibility in the work environment. As a result, they think that employees need to be prompted, rewarded or punished regularly to make sure that they perform their tasks. Finally, Theory Z assumes that given the right management support, workers can be trusted to do their jobs to their utmost ability and look afterfor their own and others well-being. The employee is not responsible and hence must be supervised or directed towards the goal of the organization. The managers influenced by Theory X believe that everything must end in blaming someone. job satisfaction is primarily related to higher order needs. In the 1970s, 1980s, and 1990s, McGregor's conceptualization of Theory X and Theory Y were often used as the basis for discussions of management style, employee involvement, and worker motivation. [8] As a result, Theory Y followers may have a better relationship with their boss, creating a healthier atmosphere in the workplace. Yoko is a Theory Y manager, and when I say Y here, think 'why not.' https://openstax.org/books/principles-management/pages/1-introduction, https://openstax.org/books/principles-management/pages/13-3-leader-emergence, Creative Commons Attribution 4.0 International License. In the 1950s, Tannenbaum and Schmidt created a continuum (see Exhibit 13.6) along which leadership styles range from authoritarian to extremely high levels of worker freedom.34 Subsequent to Tannenbaum and Schmidts work, researchers adapted the continuum by categorizing leader power styles as autocratic (boss-centered), participative (workers are consulted and involved), or free-rein (members are assigned the work and decide on their own how to do it; the leader relinquishes the active assumption of the role of leadership).35. Do you agree with Riya or Joseph? Although both styles of management can motivate people, the success of each will largely depend on your team's needs and wants and your . http://www.envisionsoftware.com/articles/Theory_X.html, https://pixabay.com/en/idea-businessman-man-outline-suit-1460935/, http://vle.du.ac.in/mod/book/view.php?id=8344&chapterid=10377, CC BY-NC-SA: Attribution-NonCommercial-ShareAlike, https://commons.wikimedia.org/wiki/File:Toyota_Plant_Ohira_Sendai.jpg. Vassiliou, Marius, and David S. Alberts (2017). To McGregor, a steady supply of motivation seemed more likely to occur underTheory Y management. Theory X and Theory Y Theory X and Theory Y represent two sets of assumptions about human nature and human behavior that are relevant to the practice of management. He was one of the most impactful, popular writers in the management field and is credited for modern management thinking. 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