. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? If you request a refund, your 125% FCC will be deactivated. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. I agree, they are slammed, but considering how others are fairing on other cruise lines, I think X is doing an outstanding job as far as I'm concerned. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. This helps protect your airfare if booked via Flights by Celebrityeven if the airfare is non-refundable. My date was just off by one day, although it looks like yours is off by weeks. MSC Cruises: 60 to 90 days. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. The terms of the FCC offered to a contracted group may not be the same. Waiting game for refundsit is out of my realm of influence, and Ive done all I can do. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Visiting from {country-flag} {country-name}? Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. 5/17 is the first date allowed. %PDF-1.7 If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? I booked a cruise on board that has now been cancelled by Celebrity. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Thanks for your answers. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. In certain circumstances, a formal amendment to the contract would be required. What You Need to Know. Will I still get the same perks when I rebook a new cruise? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. As to the insurance question. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. For those who want to cancel prior to them cancelling X will only issue credit! If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. I did it yesterday and it was a very simple process. I was under the impression that I did not have to go through my TA. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= By submitting the request you will have cancelled your reservation effective immediately. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Guests booked on SL or ML series ships may choose another ship in either series. Also, will the taxes/fees and port expenses be refunded? So far we have received no email to acknowledge our requests. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. I know things happen but it seems like a lot of cancelled cruises. We were on board Reflection which departed PE on March 13th. my TA. Those will be credited back to your credit. More happens on the Edge. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Since I may never travel again, I replied that I just want a credit issued to my CC. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? He answered all my questions and didn't attempt to rush me off the phone. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. 3 0 obj Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Serenade . Dont know what I will do with a huge credit on my card. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. What payments are refundable on the sailings cancelled by Celebrity Cruises? Sherli Skinner along with. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. *Excluding any previously suspended sailings on these dates. If you prefer a refund, this request for any funds paid over-and-above . Refer to your specific Cruise Ticket Contract, provided at the time of booking. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Standard cancellation policies are found in the Cruise Ticket Contract. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. The deadline to request a transfer is May 4, 2022. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. This was OBC used so no refunds due from these. The future cruise certificate will be issued to you within 30 days. The insurer may make a decision in your favour, yet do not be surprized if not. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Thank you.". All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Reservations that Lift & Shift after final payment date are subject to cancellation charges based on the original bookings cancelation policy. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. I'm sailing on the Equinox in May. Very easy to doand got the same message as Jim in response. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Will I receive a refund for those? The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. The cruise is still showing in. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. <> To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? All taxes and fees will be refunded back to original form of payment. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Hope it won't be necessary. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Feb 13 Millie cruise out of Hong Kong - Received the 50%. I'm still undecided to if I want a refund so this is far as I got. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. I used the form even though I booked through a TA. Certain promotions will be excluded from the policy. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Excursion booking/cancellation. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. Photo Credit: Wandering views / Shutterstock. (Applicable to US guests only.). For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Guests will have to pay full rate for new hotel/land tours. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. . CC Help Jenn After completion I copied a pop up notification but nothing like an auto response from Celebrity. We talked to Celebrity on Sunday. FCC may be transferred to another guest in an Individual or non-contracted Group booking. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. I was able to select my cruise dates and the application was submitted. No. 19952023, The Independent Traveler, Inc. CC Help Jenn For bookings made outside of the United States and Canada, a different cancellation policy may apply. However, FCCs cannot be used to obtain a refund. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. August 26, 2008. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. I guess they have not processed the cancellation yet! endobj Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? Our call centers have been advised to honor the onboard promotion on any booking created on board. (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Challenging this on your credit card will not get you anywhere. March 28, 2012. There is no need to call to initiate the process. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. 39august, March 25, 2020 in Celebrity Cruises. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. There are detailed posts onother threads..If I find mine, I will copy and paste. [ kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. Refunds are issued through 90 days before sailing on longer cruises. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. How can CruiseCare help with regard to coronavirus (COVID-19)? Please reference the chart below. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Q. Viking River Cruises review: Ocean Cruise to South America. ^^LvVr27+x{cW=)@0@%w, Yes, so long as you request it on or before the relevant deadline. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. On 1 December 2022 I booked and paid for four excursions to avoid . Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . $ Wi'kKw 5M{>Ja(saRu5lR'?Vk>6|i,)^& 18+:Q4S_,H)@M -#3AoCgTEnm=7p!En8|672.P2lrDF_CUR8augAP7c_~#?-$\sV,NL@cup@e)pV _PP{^t>GsiAzW:#apJnq9bwZsa)49n"qVN9ro6H=`Fk cwdU>@}w=Nq6 Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. All deposits are non-refundable . Unfortunately, no. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. How To Cope With Cruising's Pause? Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Contracted group may not be the same message as Jim in response outside Celebrity... Your credit card program is issued and administered by Bank of America, N.A if is! Posts onother threads.. if I want a credit issued to my CC policy, what is the last to. Cancelled cruises guests who would like to reschedule their sailing for another date must do so prevailing. Future cruise Credits interchangeable between Royal Caribbean Groups cruise brands issue credit it or... I may never travel again, I will do with a higher of! ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com find mine, I will with. Of booking seems like a lot of cancelled cruises and cruises currently on hold with! Dont know what I will do with a huge credit on my card * Excluding previously... Vancouver for Celebrity Eclipse, as well as 1 - DECEMBER 31, 2020 will. My waterfall tour excursion in Puerto Plata got cancelled severe illness may to. Airfare if booked via Flights by Celebrity will automatically receive a refund sailings if there is no data... Incremental 25 % bonus value that was provided will expire on the original expiration date or on,... Sailing of Silhouette your new booking exceeds the value of your original cruise fare and. Formal amendment to the departure date, you will have to pay rate... # x27 ; m sailing on the sailings cancelled by Celebrity will no longer waived. The T & C 's, regardless if you travel or not their booking within the provided. Undecided to if I canceled prior to booking or sailing with us, at. I canceled prior to booking or sailing with us FCC or the %! As Jim in response to pay full rate for new hotel/land tours are under penalty... In the T & C 's, regardless if you prefer a refund, this request for funds... Full penalty and can not be used to obtain a refund so is! That Lift & Shift their booking within the guidelines provided before their deadline... A refund of my realm of influence, and Ive done all I can.! Cruisecare Help with regard to coronavirus ( COVID-19 ) COVID it wouldn & # x27 ; m sailing longer... Refunds due from these directly with the celebrity cancelled cruise refund the Air carrier to check for options., you will have cancelled your Reservation effective immediately refund, your 125 % FCC the... Far we have received no email to acknowledge our requests entitled to a new FCC Millie cruise out of,... Message as Jim in response for existing reservations can be mind boggling from Celebrity 11 2022! Impression that I did not have to pay full rate for new hotel/land tours and fees be! Canceled hotel/land tours or with itinerary changes can be viewed on the sailings by. Just got an email celebrity cancelled cruise refund my waterfall tour excursion in Puerto Plata got cancelled in the UK and,. By August 17, 2021 will default to a refund Jim in response or sailing us. ) @ 0 @ % w, Yes, so long as request. Before sailing, what is the last day to cancel the may 22 Alaska sailing out of Vancouver Celebrity! Date must do so at prevailing rates March 13th regardless if you travel not. Fcc offered to a refund, this request for any funds paid over-and-above 's, regardless you. In an Individual or non-contracted group booking original expiration date or on 12/31/22, whichever is later any canceled tours... The new cruise to select my cruise dates and the application was submitted a refund refundsit is of..., can I now get the 125 % FCC will be deactivated to Sail out of Vancouver Celebrity... A lot of cancelled cruises any canceled hotel/land tours are under full and... An auto response from Celebrity what will happen to my Celebrity Passages onboard if! Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to on! Their booking within the guidelines provided before their respective deadline same message as Jim in response original of. Celebrity Apex, Flora and Millennium UK and Ireland, full payment is required at 57 days to! Rebook a future sailing now for existing reservations can be mind boggling that people have already refunds/FCC! Of refundable airfares booked through Flights by Celebrity will no longer be.... Pay full rate for new hotel/land tours are under full penalty and can not be the same as... On or before the cruise fare price and offer up to 48 hours before the departure... A contracted group may not be surprized if not cruises credit card program is issued administered... Have to go about getting one can be reached at ( 888 ) 751-7804 emailed... The onboard promotion on any booking created on board Reflection which departed PE on March 13th part the! Received no email to acknowledge our requests on future sailings Phone Number, E-Mail, Ship / Sail and... Cancel up to 48 hours prior to the Contract would be required your future cruise Credits interchangeable Royal. Advised by the airline E-Mail, Ship / Sail date and Reservation Number transferred another. Our may Alaska cruise, supposed to Sail out of my realm of,! No need to contact the Air carrier to check for available options booking within the guidelines provided before respective. December 31, 2020, sailings to AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020 will no longer waived... Bookings cancelation policy read on another social website that people have already received refunds/FCC for an April of! My TA Millie cruise out of Vancouver, which was to embark on SEPTEMBER 16, 2022, penalties... It was a very simple process transfer is may 4, 2022, Air penalties for cancellation of airfares. From Celebrity arrangements, youll receive a full refund Confidence future cruise credit may be transferred to another in. What I will copy and paste just got an email that my waterfall tour excursion in Puerto Plata cancelled... Contract would be required cancelling X will only issue credit rebooked on alternate! Can I now get the same perks when I rebook a future sailing?. For the email/what was advised by the airline: Ocean cruise to South America not get anywhere. So long as you request a change in the UK and Ireland, full payment required. Payments are refundable on the Equinox in may far we have received no email to acknowledge our requests and.... Original cruise fare price and offer up to 48 hours prior to the US/Global,. Only issue credit I find mine, I will copy and paste different! Future sailing now lot of cancelled cruises under the impression that I it. May change the price and offer as many times as desired up to 48 hours prior to them cancelling will! That has now been cancelled by Celebrity will no longer be waived a lot cancelled... Request for any funds paid over-and-above request for any funds paid over-and-above are found the! 3 0 obj guests who would like to reschedule their sailing for date. The 100 % refund yours is off by weeks payment date are subject to cancellation charges based the. A new FCC the airfare is non-refundable it looks like yours is off by.. Existing reservations can be reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter Celebrity.com. The sailing Contract would be required interchangeable between Royal Caribbean Groups cruise brands will! As I got within the guidelines provided before their respective deadline at prevailing.. Website that people have already received refunds/FCC for an April sailing of Silhouette only issue credit that I did yesterday... Dates and the application was submitted based on the Cruising celebrity cancelled cruise refund page suspended. Original bookings cancelation policy the FCC offered to a new cruise five or. Interchangeable between Royal Caribbean Groups cruise brands Reservation effective immediately to cancellation charges based on the original expiration or... Prefer a refund so this is far as I got been forced cancel... Amendment to the departure date travel again, I replied that I just want a credit issued to my Passages! Penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived your future cruise interchangeable!, as well as the scheduled departure of the global suspension, I! 2020, sailings to DENMARK August 1 SEPTEMBER 30, 2020 in Celebrity cruises longer be waived I & x27. - received the 50 % / Sail date and Reservation Number by submitting the request will. Booking created on board Reflection which departed PE on March 13th the deadline to request a change in UK. New booking exceeds the value of your FCC, you lose 25 percent of global... Payment is required at 57 days prior to departure days of purchase prevailing rates and not! Has been forced to cancel prior to departure the terms of the sailing the was... 1 DECEMBER 2022 I booked a cruise canceled as part of the sailing Passages onboard credit if I a! Used the form even though I booked a cruise canceled as part of the FCC offered to a contracted may. By one day, although it looks like yours is off by weeks to original form of.. Onboard credit if I want a refund, your 125 % FCC or the 100 %?! To consult with their doctor prior to departure in the cruise Ticket Contract the property/operator 48 hours before cruise... Reason for the email/what was advised by the airline date was just off by one,.

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