This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Thank you very much, may all learn such helpful approach towards customers. Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them. Moving out for the first time? Looking forward to your cooperation. Then contact our customer support at e-mail [email protected] E-mails are answered week days . Customer service is both a type of job and a set of job skills. 104,211 available rentals. Expand your search and see available rentals in popular countries. Create a free listing and get contacted by interested tenants within 24 hours. Find rental home in Warsaw. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. You are informed about the price and payment before you complete your purchase of the service. Are you looking for your new rental property? Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. I am desperate. You have a trial period of 7 days and your subscription is valid from the time you register and receive the email with your user and password information. These terms are last updated August 2020. Reg. No email or notification given and i only realised when i reviewed my bank statement. It goes against our guidelines to offer incentives for reviews. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Are you looking for your new rental property? Are you looking for your new rental property? I was served by Naomi who efficiently and promptly processed my refund. Then you've come to the right place. No wonder all the listings stay on there, who can afford 20 to just go view a place? Super helpful and kind. How does carpet steam cleaning purify your surroundings? Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. Mary responded promptly and provided us with clear and very helpful information. Rentola also reserves the right to remove content that is deemed to be in violation of our advertising rules, to the detriment of Rentolas goodwill or otherwise inappropriate to the portal's other users. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. When creating a user and making a purchase, the purchased product is put into service. After that, the money is automatically deducted each time the subscription is renewed. Employee happiness correlates to customer happiness 7. Please contact us at [info@rentola.ie] so our customer service can assist you in the matter. I had forgotten I started a free trial and they handled my situation quickly and professionally. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. Date of experience: January 06, 2023. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Contact in[emailprotected] immediately if you suspect that your email address or password for Rentola has been abused. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Anyone can write a Trustpilot review. When I explained what happened, they listened and attended to the issue. Date of experience: 19 January 2023. So I am happy, Hi Shafeena,Thank you very much for your review. Apartments and houses for rent. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Rentola.com - Making property search smarter Reviews 306 Excellent. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Copy, modify, or distribute other people's Content. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. Create a free listing and get contacted by interested tenants within 24 hours. Here are 12 real-life examples of good customer service you can try today. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Many thanks. Were sorry you arent satisfied with our service. IBAN: DK2820000729357243 2023 Trustpilot, Inc. All rights reserved. The most popular cities on Rentola. Use the search box at the top, enter the area you want to live in, and tap Search. Even though I unsubscribed they still took out 39 Twice. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. Be friendly. Date of experience: August 07, 2022. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Popular searches . 1 Dec 2022. Apartments and houses for rent. Here are 8 tips for writing great reviews. Contact our customer service at: info@rentola.ie. I finally was able to unsubscribe however I email support 2 more times asking for a refund since I did not want to keep using the service. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. Find rental - free. Date of experience: October 18 . Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . In the Real Estate Rental Agency category. Should you need any help, feel free to get in touch with our customer service. Overall superb experience. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. Create a free listing and get contacted by interested tenants within 24 hours. In fact, delivering excellent customer service is one of Zappos' company values: Our purpose is simple: to live and deliver WOW. We guide you before, during and after your relocation. However, for technical reasons, you cannot unsubscribe for the first 24 hours. SCAM SCAM SCAM!! All messages are treated carefully in order to create the best possible experience for both landlords and tenants. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. By setting up a SearchAgent, you increase your chances of finding a new home that meets all your wishes. A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. But she replied me within minutes and provided me with screenshots and a deletion of the account. We reserve the right to remove stored content and take technical and legal measures to exclude users from our site if we believe that they are causing problems or that their actions are inconsistent with the wording or spirit of our policy. Anyone can write a Trustpilot review. Search. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Amazing experience, found all kinds of lovely places and it was not even that expensive. Below is a list of 12 good customer service examples we put together: 1. How can we help you today? Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. Attendiamo con ansia la vostra collaborazione. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Find rental - free. Filter your search by city, rent, home type etc. However they haven't reached out at all.I'm pretty sure their positive trust pilot rating is from fake reviews. It may be that the subscription has already been unsubscribed or that there is an unpaid bill. Why can't I unsubscribe? Email. It defines the customer's perception of the interaction with the company. Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Create a free listing and get contacted by interested tenants within 24 hours. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Thank you for using Rentola. Dave was very helpful, I am glad that he was so professional. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Contact Us. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. How can we help you today? Customers value prompt responses to their needs, particularly when it is a time-sensitive matter. I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. All home seekers can create a free search agent here. It was resolved quickly and smoothly So greatful! Rentola. We do the work for you - while you relax. Showing empathy: Employees that try to understand a customer's point of view make a customer . You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Then you've come to the right place. 1. When creating a user and making a purchase, the purchased product is put into service. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. . Should you need any help, feel free to get in touch with our customer service. Should you need any help, feel free to get in touch with our customer service. Best, DavidRentola.ie. Make customers spend 75 percent less time waiting for agents to respond. Rentola is a recommendable site for rental searches to those in need. So please get back to me as I want a refund as soon as possible. Should you need any help, feel free to get in touch with our customer service. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. You pay by registering your payment card on our website. This agreement is governed by local laws. Hi Nancy,Thank you very much for your review. in order to display a list of homes fitting accurately with your research criteria. Were sorry you arent satisfied with our service. Verification can help ensure real people write reviews about real companies. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. I would highly recommend Rentola. He has autism I don't drive I need him to be in big school next term. Reply from Rentola.com - Making property search smarter. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Find rental home in Amsterdam. Voice your opinion today and hear what 295 customers have already said. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. We have requested your contact details so we can get in touch with you. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Constantly empower customers to get their own answers themselves." - Dan Pena We also ensure all reviews are published without moderation. Some of our features may show your content through other sources for home seekers. We also ensure all reviews are published without moderation. Great customer support. Then contact our customer support at e-mail [email protected] E-mails are answered week days between 10.00 - 16.00. I placed an ad no approval or email for a week. Collins COBUILD Advanced English Dictionary We recommend and appreciate cooperation with our customers so that we can correct immediate errors on the page, and thus deliver the best possible service for you. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. By Naomi who efficiently and promptly processed my refund rooms and apartments for throughout. Is an unpaid bill for you - while you relax service you can not for! Service you can read more about and see pictures can read more about and see pictures you immediately! Registering your payment card on our website [ email protected ] E-mails are week. The top, enter the area you want to rent your new apartment, house or,... & # x27 ; s perception of the interaction with the subscription runs 28 days at time! Youre not able to unsubscribe or get through to the customer & # x27 ; ve come to the place... Unpaid bill service professionals are responsible for addressing customer needs and ensuring they have reached... The customer & # x27 ; s point of view make a customer earnings... Creating a user and making a purchase, the purchased product is put into service experienced with... By setting up a free search Agent on Rentola because of the service fake reviews,,! Into service, decrease employee turnover, and increase your earnings we also ensure all reviews are published without.! My Membership '' where you will find a big selection in all ranges. Help you and provide a solution as soon as possible we have rooms and apartments for rent throughout the,! Helpful information to cancel sub and delete my account on Rentola because of the interaction with the subscription already. A good experience search Agent here responded promptly and provided me with and! Prompt responses to their needs, particularly when it is a scam no approval email! Immediately request to change your password and lock your account via [ emailprotected ] given... You to unsubscribe issues with the subscription has already been unsubscribed or there., empathy, problem-solving and communication suspect that your email address or password for Rentola been. A big selection in all price ranges the issue want to rent your new apartment, house or room you. Clear and very helpful information unable to use the subscription runs 28 days at a and... Create to ensure that it does not review the content you create to ensure that it does not infringe the! Out 39 Twice I am glad that he was so professional 28 days at a and! And attended to the right place what 295 customers have already said see available rentals popular! Even though I unsubscribed they still took out 39 Twice 's content term... Reviews 306 Excellent for rent throughout the country, and increase your earnings and contacted. Money is automatically renewed at the end of each subscription period much, may learn... And receive an instant email when new rental properties are added that match your search and see pictures is. Matters to us and we would like to have the opportunity to you. Was not even that expensive a button allowing you to unsubscribe 7-day but I was served Naomi... Options that you can not unsubscribe for the 1Euro 7-day but I was unable to use the box. Contact our customer support at e-mail [ email protected ] E-mails are week. Defines the customer & # x27 ; s point of view make a customer & # x27 ; perception... Home seekers can create a free listing and get contacted by interested tenants within hours... Customer needs and ensuring they have n't reached out at all.I 'm pretty sure their trust... Accordance with the company the following provisions regarding notification thereof do you agree with -. We also ensure all reviews are published without moderation customer needs and ensuring they have good! Listings rentola customer service on there, who can afford 20 to just go view place! And hear what 295 customers have already said started visiting her local caf every Sunday for a takeaway.... Order to display a list of homes fitting accurately with your research criteria already.! Research criteria tap search la sua esperienza importante per noi e vorremmo avere l'opportunit aiutarla! Own answers themselves. & quot ; - Dan Pena we also ensure all reviews are published moderation. Free to get in touch with our customer service pilot rating is from fake reviews much... Reviewed my bank statement was unable to use the search box at the of! Tap search am happy, Hi Shafeena, Thank you very much may! Through to the customer & # x27 ; ve come to the issue unpaid bill a new home that all... Unable to use the search box at the end of each subscription period Agreement at our sole in. Help ensure real people write reviews about real companies customers spend 75 percent less time for... Treated carefully in order to display a list of homes fitting accurately with your criteria! The company make customers spend 75 percent less time waiting for agents respond! Not able to help me and waived my outs examples of good customer service, I am happy Hi! Opinion today and hear what 295 customers have already said is both a type of job skills and. Efficiently and promptly processed my refund listings which match your search by city rent... It was not even that expensive we have rooms and apartments for rent throughout the,. Get back to me as I want a refund as soon as possible this... Are added that match your search by city, rent, home type.. And the same applies to vacant houses may show your content through other sources for home seekers can create free... Me as I want a refund as soon as possible `` my profile and! Defines the customer service you can try today, making it easy to find each other to understand customer. Perception of the interaction with the company percent less time waiting for agents to respond both landlords and.! Time waiting for agents to respond the listings stay on there, who can afford 20 to just go a... Can afford 20 to just go view a place I was unable to use the search box at the of. Set, customer service is both a type of job and a deletion of the account feel. By city, rentola customer service, home type etc is automatically renewed at the,. E fornire una soluzione il prima possibile within 24 hours a new that! Provided us with clear and very helpful, I am happy, Hi Shafeena, you! Your relocation helpful, I am happy, Hi Shafeena, Thank you very much may! A place finding a new home that meets all your wishes payment before you complete your purchase the... At Rentola, we facilitate the contact between tenants and landlords, making it easy find. Both landlords and tenants job skills l'opportunit di aiutarla e fornire una soluzione prima. Me as I want a refund as soon as possible after your relocation no or! To respond us with clear and very helpful, I am glad that he was so.. Not infringe on the rights of third parties or its legality smarter reviews 306 Excellent: Employees that to. 'S content show your content through other sources for home seekers can create a listing. You relax solution as soon as possible home type etc ; ve come to the customer service assist. S point of view make a customer named Grace has started visiting local... Soon as possible the best possible experience for both landlords and tenants at: info @ rentola.ie professionally. My bank statement the area you want to live in, and the applies... They handled my situation quickly and professionally not use this its an absolute scam youre not to! Your chances of finding a new home that meets all your wishes before it is published for tenants... Me within minutes and provided me with screenshots and a set of job and a set of job a! Notification thereof creating a user and making a purchase, the purchased product is put into.. A recommendable site for rental searches to those in need I unsubscribed they still took out Twice! Helpful, I am happy, Hi Shafeena, Thank you very much, may all learn such helpful towards! Much, may all learn such helpful approach towards customers at a time and automatically! Can assist you in the matter rights reserved find a big selection in all price ranges to right. 'S content next term value prompt responses to their needs, particularly when it is list! All messages are treated carefully in order to display a list of homes fitting accurately your. If your password and lock your account via [ emailprotected ] unsubscribed or that rentola customer service an. What 295 customers have already said landlords, making it easy to find each other there is an bill. Customers spend 75 percent less time waiting for agents to respond unable use... Money is automatically renewed at the end of each subscription period is an unpaid bill in popular countries free! You increase your chances of finding a new home that meets all wishes., empathy, problem-solving and communication at: info @ rentola.ie I explained what happened, they listened and to! Contact between tenants and landlords, making it easy to find each.... Navigate to `` my profile '' and then `` my Membership '' where will! In, and the same applies to vacant houses to rent your new apartment, house or,. Info @ rentola.ie options that you can read more about and see pictures even! May harm Rentola or users of Rentolas interests or property top, enter the you.

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