Informed the Butler and front desk and nothing was done. We even took out the fishing charter at the resort. 2023 Bank of America Corporation. So, we were unable to eat any true Jamaican food while there which was very disappointing for a couple of foodies like us. My friend went to the pass and told them he wanted fresh as it had been sitting there too long. For information about rates, fees, other costs and benefits associated with the use of this credit card, please see Terms and Conditions. Unsubscribe easily. Desired outcome: It's free and easy to join! Visit Dillards.com to find clothing, accessories, shoes, cosmetics & more. Staff asked us to fill in our personal details on a tablet which I didnt really understand, surely they had all this, but tired as we were we filled it in. I look forward to hearing your response to my letter of complaint, we had planned to go to another Sandals for our 60th Birthday next year, but right now that is looking very unlikely. See full disclosures for details. Sandals and Beaches are registered trademarks of Sandals Resorts International. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. After 22 hours of traveling and no sleep, our bus finally made it to the resort. In Mexico, we fish and eat good that night. the 1st leg of our trip was cancelled by the airline so we had to make other arrangements. Typically, the penalty APR applies for a minimum of six months but can go on indefinitely. Or have some Caribbean music on. We have always gone to Mexico and used the Villa Group properties. Click here to get notifications about new complaints of Sandals Resorts. I am taking no pleasure in writing this complaint, but as an Independent Travel Agent and some one who has worked in sales & customer service for over 40 years, I am still emotional about the service myself and my new husband received at your Barbados resort which is branded as 5 star luxury! 6 months and our wedding was still not planned. This is lie. I believe it is a visa - so you would be able to use it anywhere you can use visa. As the World's only 5-Star Luxury Included Resorts, we've made it easier than ever to experience the benefits of returning to Sandals and Beaches Resorts. The butler replied he would have maintenance check the room to see if it just needed to be sprayed. Pools: the water park and lazy river are closed until next year (this is not disclosed ANYWHERE nor told at check in) Wells Fargo Autograph Card. If traveling to this resort, please do not expect top notch service because you won't get it. It's a total shame that if an issue arises, they don't even react at all. How do I know I can trust these reviews about Sandals & Beaches Resorts? The Royal Caribbean is close to the airport but the planes are up high so no bother. We chose to come to a Sandals because my husband and I were due to celebrate being together for 40 years on the 23rd September, we wanted to make it extra special. Sandals Resorts have a deal called the 7-7-7. I was feeling really fed up by this point, we decided to unpack then have a little nap before meeting our friends for something to eat. Who knows but I'll tell you, the staff just seemed like they didn't care. lending partners' website, they will request your full credit report from one or more consumer reporting agencies, which is considered a hard credit pull and The points were never credited to our account. Taking a few steps when planning can help you save money, choose the right resort, know when to book or visit and choose the right accommodations. I was sold a room when I signed up. Three Nights Free at any of the following resorts: Sandals Grande St. Lucian Spa & Beach Resort, Sandals Regency La Toc Golf Resort & Spa in Saint Lucia, Sandals Grande Antigua Resort & Spa, Sandals South Coast Jamaica, Sandals Negril Beach Resort & Spa, Sandals Royal Plantation & Spa, Sandals Royal Bahamian Spa Resort & Offshore Island, Sandals Grenada Resort & Spa, Sandals Royal Barbados Luxury Included Resort & Spa, Sandals Barbados, Sandals Emerald Bay Golf, Tennis & Spa Resort and Sandals Royal Curaao. Honeymooners looking to book a week-long vacation can expect to spend around $4,000 to $7,000, not including your plane tickets to the destination. In my personal experience over more than 25 years traveling to all but one of their resorts not one time was the experience poor let alone bad. We traveled to the Emerald Bay Resort 4 years ago and the 2 resorts are not comparable, we had an amazing time. Beware before you spend with them. The property is amazing and if you never leave the property your vacation will be memorable due to all the amenities. This is a great option for people looking for a low-maintenance rewards card. We were told to come back 20 minutes later, we did and we were seated. Completely ruined my birthday trip. 17.24% He then took our order. I could list a lot more minor things but feel the important issues have been raised. But we were in a junior suite. They have no signature and no video showing me in the middle of a Jamaica at an auto body shop. I allready have two cards I prefer- one for cruise miles & the other. The Capital One Venture Rewards Credit Card has an annual fee of $95. Why Should You Get a Business Credit Card? New cardholder offer: When you're approved, you'll receive a coupon good for 20% off your first purchase (maximum savings: $100 . He agreed just this once, they gave the order to reception. We decided to tell our friends about the deal that you were offering and since we havent seen our friends in 7 years, a AGAIN:When we arrived we filled out the alcohol selection for the room (1 bottle wine, 4 beers During the day you would have the maintenance crew using the walkway as a cut through all day. The very same thing has happened to me. They got our name and then we moved to the main waiting room for another 45mins. FAQ. The tub did not work. We had to ask for our glasses to be topped up and they eventually ran out of Pino which really shouldnt happen. Extended Sizes. I rang to find out why it didnt turn up, they said they didnt have a chef. The Sandals Visa Signature Credit Card customer service number is (888) 726-3257. Wshew.things are ok.right?!? The swim up pools are a joke and offer zero privacy, you would have people swimming up and starring in your room and leaving dishes in your area. On the day of our departure, I asked to speak to a manager. Relax you are on vacation. If your trip is $3000, you'd get 6000 points off the bat, and I think the opening offer is 10,000 points on your first purchases. Answer 21 of 22: I am sure I can find out details by looking them up, but I was wondering if anybody has or uses the Sandals CC? Unfortunately, though the cards themselves don't have annual fees, you need a Sam's membership, which can get costly. Our plane was schedule to depart at 12:26pm so they said we had to be checked out by 7am and our shuttle would leave by 8am. Shop for Jack Rogers Worth Leather Flat Thong Sandals at Dillards.com. up to 29.24%. We did this when we went to Antigua in 2010 and found it very easy. My wife and I went to Exuma the 1st week of Oct. 2022. After speaking with Carla we were assured we would have resolution. Most credit cards come from a handful of big banks, such as Citi, American Express, Chase, Bank of America, Capital One and Discover. Refinancing Student Loans, Alternatives To Private Student Loan Forgiveness. Say what?! Getting a Mortgage With a Smaller Down Payment and No PMI. Which Account Fits You Best? I finally had to tell them only dark rum please and Im not a rum drinker at all. Get buying tips about Hotel Brands delivered to your inbox. The card has a I will also post this on Trip Advisor, and any other travel website due to poor services, theft, not honoring their word, and for pants that were bleached from sitting outside on a concrete ledge. It is worth getting - what kind of rewards do you get? The next morning a less than thrilled worker was in the hallway "trying to find the smell". With exclusive perks, offers and a simple tier system, you can always expect a rewarding escape to paradise. This time we wanted luxury and the best of the best, our businesses were doing well, so we chose Sandals, we couldnt afford to stay in the Royal or have Butler service but because its Sandals we didnt think we would need to. This comment was posted by a verified customer. We accept most major credit cards (MC, VISA and AMEX) at the spas, gift shops, photo shops, and the front desk. Marriott Bonvoy Boundless Card: $95 annual fee, free night worth up to 35,000 Marriott Bonvoy points (can top up with up to 15,000 additional points from account). $75 Discount on Sandals or Beaches Vacation, Island Routes Canopy Tour (per person) Jamaica Only, Sandals or Beaches $100 Red Lane Spa Credit, $125 Discount on Sandals or Beaches Vacation, $175 Discount on Sandals or Beaches Vacation, $300 Discount on Sandals or Beaches Vacation, Three Nights Free at Beaches in September. We only want the refund for the ticket we paid for and had trip insurance. When you take advantage of the 0 percent introductory APR on balance transfers . 15 minutes later he came over to get us. Depending on your spending . Now with the resort having 3 people die earlier this year, I would think that there would be some kind of leadership there over seeing everything. The owner of this website may be compensated in exchange for featured placement of certain I visited a Sandals Resort in Jamaica in Oct of 2022. Sandals is a uniquely romantic vacation for couples in love looking to get away from it all and to just be with each other. Our shuttle to the resort and back to the airport was listed as an hour drive. We arrived at the airport on time and quickly found the Sandals desk, the staff looked bored and disinterested in us but told us where to wait for our bus. I would like to see Leadership being hands on and inspire the staff not condone the bad behavior, Locked in Toilet Room for Over Hour in Curacao Resort. The staff was not trained like it was years ago or at other resorts. Don't waste your time or monies and I have all the emails and documentation as well. Starters were fine but we then waited an hour and half for our main. This was rather disappointing. Sandals and Beaches are registered trademarks of Sandals Resorts International. Allow 8-12 weeks from qualifying for the statement credit to post to your account. Property was amazing as well. She said if we could find another room to move you to, you would have to pack and move your items, and she could not tell me when this would happen. . Once checked out, you cant get food but you couldnt get it before then either so I got car sick from the insanely twisty Jamaican roads. Where was leadership when the bartender sliced his hand open cutting a lime because he was drunk. This credit card program is issued and administered by Bank of America, N.A. Call 1-817-831-5482; Monday-Friday: 7AM-10PM . Afternoon Napping is definitely not happening. At the same time, credit cards can be dangerous if not used responsibly. I have filed complaints and tried to reschedule this trip for another date but nothing has happened. I explained to him the issues and he immediately got defensive. Unsubscribe at any time. Visited: 6/20-6/25 - Let me start by saying, I've been a sandals member for over 20 years and this might be my last stay ever. After the 3rd attempt they finally got it right. Not only has Sandals done NOTHING except give me a investigation numberthey have not provided me with a police report or ANYTHING to help me fight this with my bank. For our anniversary our room was given a little make over with towel art, flowers. Certain restrictions apply for Sandals and Beaches Rewards. Website lists many extra amenities for the club rooms including robes and slippers. Compare real offers from multiple lenders. Delta Airlines agreed to issue us a voucher for $2000 but Sandals Resort has done nothing but give me the run around. Premium Elite Rewards. She also said she would take of our other issues and she would follow up with us. It filled our drinks (in opposite cups as my husband requested) we quickly realized there was no alcohol in our Miami vice and strawberry daiquiri. Thanks. We have been to the St Lucia Sandals for a wedding and then as a guest the next day and were blown away by how prefect the hotels was. Plus, you'll pay no . She was very sweet and understood and told us she will let the appropriate people know for our refund. And I have had issues cashing in the points sometimes. Definitely you want to go out of Orlando. Reverse Mortgages: When Do They Make Sense? Ask another couple to share the expense. 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