I usually don't post on forums so i'm sorry if this isn't what i was suppose to do. This game leverages Smart Delivery allowing access to both the Xbox One title and the Xbox Series X|S title, For decades, Team Rainbow has been the shield against the worst global threats imaginable. i have game pass but the website isnt noticing that and asking me to sign up for game pass. This. It's worth noting that unless players purchase the standard or deluxe version of Rainbow Six Extraction, they will not be able to take advantage of the Buddy Pass, which lets other players try out the game for free for up to 14 days. Playing these Ubisoft games requires users to create a Ubisoft account and install the Ubisoft Connect PC application. Progression unlocks new REACT tech gadgets like the projectile-blocking field wall or enemy-slowing glue grenade as well as new cosmetic customization items and new weapons for your loadout. MORE: Beginner Tips For Rainbow Six Extraction You Need To Know, Greysun is the lead guides editor at Game Rant, covering all the biggest AAA titles to the smaller indie gems. NoScript). We're aware of the issues affecting connectivity for Rainbow Six: Siege & Rainbow Six: Extraction and are working towards resolving this ASAP: discussions.ubisoft.com [RESOLVED]December 19th, 2022 - Degradation - Rainbow . Although players using Game Pass on consoles and the Cloud seem to not have many issues jumping into the game, there seems to be trouble with folks trying to download Rainbow Six Extraction on PC Game Pass. Stay up to date and follow Ubisoft Support on Twitter. 13. king_currly 1 yr. ago. Rainbow Six Extraction is a brand new branch of the Rainbow Six franchise that focuses on co-op-based PvE gameplay rather than delivering another competitive PvP experience. It will show up in your Ubisoft Connect library, not in the Game Pass application. Share on Facebook . 69 guns, 25 gadgets, 18 operators with progression levels, 12 large dynamic maps, 13 mutating enemies, and free post-launch content. Yes No WI WimpieNorman Replied on March 22, 2022 Report abuse Rainbow Six Extraction is a tactical (up to) three-player co-op PvE FPS where players select operators and fight against a deadly alien threat known as the Archaens. The latest instalment in the Tom Clancy. I am trying to install rainbow six extraction off of the xbox website. For decades, Team Rainbow has been the shield against the worst global threats imaginable. When it releases on January 20, 2022, Xbox Game Pass members can jump into this intense, thrilling, and unpredictable PvE co-op experience alone or in squads of up to three players to take on dynamic incursions. A handful of others have followed this process and encountered a handful of errors. On PC, add the Rainbow Six Extraction executable to your antivirus's whitelist so your antivirus won't interfere with the game's connection. If the Rainbow Six Extraction Buddy Pass program has launched, we suggest checking the Ubisoft Support Twitter account and attached support page for possible fixes. We can then best assist you and other players there. Here is how. Yes, Xbox Game Pass members need to link their Xbox and Ubisoft accounts, and then download Ubisoft Connect before they can claim and play Rainbow Six Siege or Rainbow Six Extraction with their Game Pass subscription. Issues like games not showing up or not downloading through the system are pretty common, and there is a good chance that you'll run into these complications while using multiple accounts. @ubi-smash I submitted a ticked a few days ago and have had no one respond..ticket number is 15999881, @gnatt185 same for me man, this is stupid. Rainbow Six Extraction Assassin's Creed Valhalla Rainbow Six Siege The Division 2 Anno 1800 Mario + Rabbids View all Available Now Featured Featured. Includes the game, 3 Epic gearsets, & XP boosters to amp up your game as you play alone or with friends from any platform in this 1- to 3-player co-op FPS
We can't recommend Rainbow Six Extraction if you're planning on playing alone, especially on PlayStation platforms where you're expected to pay 40 for the privilege, but if your regular gaming group is bored of the game you play every night, and they all have Game Pass, Extraction will provide laughs. Uno de los mayores problemas durante la evaluacin comparativa La mejor configuracin de Rainbow Six Siege en mi opinin, es el mejoramiento.El juego corre bien en algn hardware, pero se sabe que los marcos caen constantemente en combate cuerpo a cuerpo.Esto no es una gran sorpresa, considerando que el las peleas en . Test your skills with 4 adjustable difficulty levels and a thrilling Endgame ranked mode
'Play Rainbow Six Siege and Rainbow Six Extraction with PC Game Pass' Sign in with your Microsoft account Log-in Playing the game with your PC Game Pass or Xbox Game Pass Ultimate membership requires a Ubisoft account, the Ubisoft Connect application, and to agree to Ubisoft terms and policies. This game leverages Smart Delivery allowing access to both the Xbox One title and the Xbox Series X|S title, Chris Watters, Editorial Communications Manager, Ubisoft, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Email (Opens in new window), Microsoft Major Nelson Promotions Official Rules, Tom Clancys Rainbow Six Extraction Is Now Available For Xbox One And Xbox Series X|S, Rainbow Six Extraction Coming on Day One with Xbox Game Pass, Rainbow Six Extraction Launches January 20 with Buddy Pass and New Price. But again, if you can't see them in your library, try reaching out to the Ubisoft Support team. pc game pass Rainbow Six Extraction & Siege link https://gamepass.ubisoft.com/en-us Remember to log out and log in again with your xbox account, that way it will ask you for some permission and after accepting those, you'll be able to claim the games in your Ubisoft account. There are some steps that gamers will need to follow if they want to download the three-player co-op shooter on their PC using Microsoft's subscription service. Players will, of course, need to agree to the terms and policies set by Ubisoft as well. Click on it, and you will be redirected to a link on your browser, which requires you to log in to your Xbox/Microsoft account, and then link it to an existing or a new Ubisoft Connect account. So, keep that in mind and make sure that youre logged in with the account that is paired up with the Ubisoft account. Not eligible for club discount. He started writing about video games when he was a high-school student. Available now on Xbox One, Xbox Series X|S, PC, and with Xbox Game Pass and PC Game Pass, Extraction launches with full cross-play, cross-save, and cross-progression, making it easier than ever to find allies in your fight against the Archaeans. If you have encountered this exact issue, please contact us privately via the following links and let us know your Ubisoft email/username and your Xbox gamertag >Twitter Support - https://twitter.com/UbisoftSupportFacebook Support - https://www.facebook.com/UbisoftSupportUK/Ubisoft Email/Live Chat - https://www.ubisoft.com/help/contactWe will check your account for these details and try to re-enable your access.If your issue is slightly different to that described above, please make a new thread about it in our forum and we will assist you from there, Missing from library after claiming with Game Pass | POST HERE, https://www.facebook.com/UbisoftSupportUK/, Game crashes on launch - Incorrect driver version (AMD). Sharing in our commitment to bring fans new and exciting games on day one, Ubisoft also announced today their intent to bring Ubisoft+ to Xbox platforms in the future. 4 Easy Solutions To The Cycle Frontier Stuck On Loading Into Station, 5 Steps To Heal Inactive Operators In Rainbow Six Extraction. In this case, if you are still unable to access Rainbow Six Extraction after resubscribing to Game Pass, we'd like to take a closer look into this with you one on one. I'll give it 3-6 hours minimum, 30 hours maximum if it's pretty good. 69 guns, 25 gadgets, 18 operators with progression levels, 12 large dynamic maps, 13 mutating enemies, & free post-launch
Tom Clancy's Rainbow Six Siege Players: Get 4 EXCLUSIVE Epic gearsets across both games and instantly unlock all 18 Tom Clancy's Rainbow Six Extraction operators in Tom Clancy's Rainbow Six Siege. Test your skills with 4 adjustable difficulty levels and a thrilling Endgame ranked mode
Ubisoft just made a lot of Rainbow Six players happy. Average FPS for Nvidia GeForce RTX 3070 in Rainbow Six Extraction @ 1080p The FPS performance of the RTX 3070 in Rainbow Six Extraction at 1080p is really good, achieving well over. In this situation, I recommend going to >> account.ubi.com and making sure the Xbox account with the Game Pass is linked to your Ubisoft profile. 2. rainbow six extraction not on gamepass. Does anyone else have this issue and now how to solve it?PS. @juiicegawd_ Welcome to the forums. We've got you covered with this easy-to-follow video. @juiicegawd_ Welcome to the forums. Nvidia drivers may have leaked Counter-Strike 2, How to get the Royal Orders Bludgeon in Monster Hunter Rise Sunbreak, How to get the secret ending in Sons of the Forest. But by having Siege's Operators in Extraction, it's trying to appeal to that existing player-base as well. Although the game still has the same gunplay as Siege, the challenges you face are completely different. any suggestions? Log in to the account you linked to your Xbox account, and you should be able to see both Rainbow Six Extraction and Siege in your Ubisoft Connect library. If this question was resolved, please mark this thread as "answered". Band together and put everything on the line as you . And youre going to want help! Best operators for beginners in Rainbow Six Extraction We've picked four of the best choices if you want to get in on the action. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Rainbow Six Extraction is distributed through Ubisoft connect, and you wont be able to access the game until both the game pass account and the Ubisoft accounts are paired up perfectly. @ubi-mushy i too am having the same issue, not showing up under either xbox or ubisoft connect, I downloaded extraction while i had gamepass but my gamepass ran out and i had deleted it because i didn't know when i'd have it again but now i have gamepass again the game is gone and i can't find any way to redownload it without having to buy it. Shortly after doing this, youll be good to go. Rating: 3.5 out of 5. Ubisoft and Xbox collaboration brings Rainbow Six Extraction to Game Pass on day one of its release. Click on the game and then go ahead and hit that big blue Download button. Forma la squadra con 3 Operatori e irrompi in un esplosivo gioco PvE. Make Sure Antivirus or Firewall is Not Blocking the Game. Void where prohibited. Am I missing a step? The game wont appear on your account if youre using different accounts for PC and console. You get one chance to re-enter that map area to save them, after which they will be returned to your roster with a significant XP loss. A lot of people are reporting that they have managed to fix this issue by linking their Ubisoft account to their Xbox Game Pass. Your source for the latest in video games, TV, movies, tabletop games, anime, and comics. Unfortunately,. Fix Rainbow Six Extraction Is Not Showing Up After Linking Game Pass Account With Ubisoft Account Step 1) Try steps from here if you need help in linking the account Tom Clancy's. Navigation; All games; Watchlist; Notifications. Play alone or with friends from any platform in this 1- to 3-player co-op PvE FPS
Rainbow Six Extraction is available to play now, having launched worldwide on Thursday January 20 2022 after launching in the UK at 11pm on Wednesday. Extraction, which launches on January 20, is a three-player PvE co-op title in which players . But perhaps the most impactful upgrades are for your Operators. Hello everyone, thanks for contacting us about your Extraction game missing in Ubisoft Connect, after renewing your Game Pass.If you have previously claimed the Ubisoft game on PC Game Pass, and then unsubscribed from the service, the game will not remain on your account. Buddy Pass features may differ. Aligning with the physical release on January 20, subscribers will be able to play . Extraction is available on January 20th, and Ubisoft has detailed the exact launch time for the game. Players can choose between the base game for $39.99, or the Deluxe. With the Buddy Pass (available after launch), youll be able to do just that by inviting two friends who dont own the game to play with you for free for two weeks. Score: 8.5. A A. Reset. Rainbow Six Extraction is available for pre-order now from the Microsoft Store or your local retailers and available with Xbox Game Pass on January 20. Meanwhile, titles like Hitman Trilogy, Death's Door, and Windjammers are making their way to the Game Pass later this month. Tom Clancy's Rainbow Six Extraction UBISOFT 494 $39.99 $31.99 Get it now Xbox Game Pass Free Trial For decades, Team Rainbow has been the shield against the worst global threats imaginable. Something to keep in mind when youre pushing on to that next objective, however: if an Operator goes down and cant be extracted by a teammate, they will go MIA. The two will be connected, and you can begin downloading Rainbow Six Extraction to try your hand at taking down the Archan parasite with your pals online. Covering the hottest movie and TV topics that fans want. A new window will pop asking you to confirm the link. I can't access account management or the app, says password is wrong even though it is the same one I use to sign into webpage? So, get started today by downloading Rainbow Six Extraction, recruiting a few friends, and doing your darnedest to save the world. Sometimes, a connection bug can also prevent you from getting the game. He's been a big Nintendo fan since the SNES days, and is patiently waiting for a Super Mario Odyssey sequel. Didn't find what you are looking for? Now that players are on the main page of the Ubisoft Connect app, they can click on the Games tab next to News. Offer and dates subject to change. Mehrdad (He/Him) is a Senior Staff Writer at DualShockers. Rainbow Six Extraction will be available as a day one release on Xbox Game Pass on January 20, Danganroppa: Trigger Happy Havoc and Nobody Saves the World are now available to Xbox Game Pass subscribers. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I thought about completely closing the rogue ubisoft account, but it's not the biggest deal in the world to swap between a couple of accounts, so I may just concede and do that. So, just get help from Ubisoft support and have the professionals guide you through possible complications with your game account. Includes Buddy Pass: Invite 2 friends to play with you for FREE for 14 days
'Nothing goes over my head. Plus Buddy Pass: Invite 2 friends to play with you for FREE for 14 days
I've done these simple instructions of linking, and nothing shows up. I did it and I can sign in to my ubisoft account on the front page but I cant sign in with it anywhere else??? BoulderCAST 1 yr. ago. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. I'm seeing the game on all of your accounts, so it looks like the game has been properly granted. Rainbow Six Extraction is set to release on January 20, 2022, on all platforms worldwide. Go to search page. Some PC Game Pass subscribers are having problems downloading Rainbow Six Extraction --this guide will show them how to do it. Click on the Log-In button to sing in using your Microsoft account. Log in to the account you linked to your Xbox account, and you should be able to see both Rainbow Six Extraction and. Void where prohibited. Learn more . Includes the game, 3 Epic gearsets, & XP boosters to amp up your game as you play alone or with friends from any platform in this 1- to 3-player co-op FPS
Once done, make sure to reboot your computer to apply changes immediately. . Contrary to popular belief, Lorem Ipsum is not simply random text. I linked my account with gamepass and it said the game would arrive shortly in your games but its been like 7 hours. Includes Buddy Pass: Invite 2 friends to play with you for FREE for 14 days. While Extraction uses Siege's operators and lore as a base, it tries to deliver a distinct experience. Ubisoft Help Quick Links Tom Clancy's Rainbow Six Siege Players: Get 4 EXCLUSIVE Epic gearsets across both games and instantly unlock all 18 Tom Clancy's Rainbow Six Extraction operators in Tom Clancy's Rainbow Six Siege.
The tweet from Ubisoft states that it wants a smooth rollout for all players, so, Ubi expect that the launch servers will be rather busy. For Game Pass Ultimate, just open the app and click on the ad for . More info here: https://ubi.li/BuddyPass. The move to offer Rainbow Six Extraction on Xbox Game Pass day one is great for consumers; those already subscribed won't have to pay anything extra to try the new co-op shooter.This is, however, just the most recent move in Ubisoft making Extraction more accessible. The release date and time for when Rainbow Six Extraction will come out on Xbox Game Pass is 23:00 GMT on January 19th and 00:00 local time for the Americas on January 20th. Rainbow Six Extraction is available now for pretty much every major console/system under the sun, and Ubisoft's new live-service shooter is even available for free for Xbox Game Pass subscribers on PC and console. So, it is a smart idea to remove the game account from your Ubisoft account and then connect it one more time. Just provide them with a detailed description of the issue, and they will look into your case. Connect these two accounts to begin playing with Xbox Game Pass. This is the right place to be, and welcome to the forums. A one-stop shop for all things video games. It will show up in your Ubisoft Connect library, not in the Game Pass application. Do it from incognito so you know exactly which accounts you're linking, otherwise you can't unlink them after. AVAILABLE NOW on Xbox Game Pass, Xbox Series X|S, Xbox One, PlayStation 5, PlayStation 4, Stadia, Amazon Luna, and PC. Windows 10: Open the Start menu. So, keep that in mind, and then browse to the game banner after the accounts are relinked. Up-to-the-minute Video Game News, Reviews, Trailers, and more. Rainbow Six Siege is available now with Xbox Game Pass and will be available starting January 20, 2022 on PC Game Pass. Now we face the greatest terror yet: a lethal mutating alien parasite
As long as you're a subscriber to one of those services, you'll be able to jump in on the fun starting January 20. Thanks! Why Rainbow Six Extraction's entry to the Xbox Game Pass can redeem it It can now be claimed that the fans were not wrong as Ubisoft made revisions to the price and available content when the game . If you have previously claimed the Ubisoft game on PC Game Pass, and then unsubscribed from the service, the game will not remain on your account. SHARES. I'm seeing the game on all of your accounts, so it looks like the game has been properly granted. The only thing you will need to do on the Xbox App is to prove your active PC Game Pass subscription for Ubisoft. My reflexes are too fast, I would catch it' , Go ahead and give me a like if my response helped you out :) || She/They, SMASH that like button if I was able to help out! Walls and floors . Hello everyone, thanks for contacting us about your Extraction game missing in Ubisoft Connect, after renewing your Game Pass. Unlike other titles, playing Rainbow Six Extraction and Siege through PC Game Pass will require you to always run it on Ubisoft Connect. Aaaand now I can't even log back into my account in the ubisoft app because "a ubisoft service is unavailable" - sweet. As the pandemic grew, the game went radio silent for a bit . Rainbow Six Extraction is a tactical co-op FPS that brings a whole new squad-based PvE experience to the millions of players in the Rainbow Six universe and beyond. Same here. Pre-order now for the bonus cosmetic pack, the Orbital Decay Bundle! Great, to me it says that my account is not subscribed to gamepass, when I'm actually subcribed! He loves playing competitive FPS games such as Rainbow Six Siege and Valorant. I've tried everything they both said to do and I still can't play. 9. Its kinda fustrating being redirected constantly on what should be a simple fix. Was this reply helpful? 1. kjemiker. Locate the Rainbow Six Extraction tile from the list > Right-click on it. @ubi-mushy MAKE YOUR GAMES COMPATIBLE WITH XBOX /MIRCROSOFT ACHIEVEMENTS YOU GUYS ARE DOING THE SAME THING EA IS DOING AND RUINING IT FOR US XBOX GAME PASS PEOPLE THAT ARE ON PC. Unfortunately, the process might be complex because connecting two services is always complicated. March 11, 2022. in Video games. My xbox account doesn't show that it's already linked to any ubisoft account. Amazon exklusiv: Six Collection Extraction - Lion Figur als kostenloses Vorbesteller-Goodie (nur solange der Vorrat) Digitale Zusatz-Inhalte: BUDDY-PASS: Freunde spielen 14 Tage kostenlos. I understand this is quite frustrating, but I appreciate your patience. Accomplish your first objective, and youll face a choice: extract the team now to bank the XP and progress youve already made or push on to the next objective and risk it all for bigger rewards. App, they can click on the Log-In button to sing in using your Microsoft account services is always rainbow six extraction not showing on gamepass! Using different accounts for PC and console this process and encountered a handful errors! That fans want give it 3-6 hours minimum, 30 hours maximum it., a connection bug can also prevent you from getting the game still the! Everyone, thanks for contacting us about your Extraction game missing in Connect... Extraction, which launches on January 20, subscribers will be available starting January 20, will! Got you covered with this easy-to-follow video just get help from Ubisoft and... But the website isnt noticing that and asking me to sign up for Pass. To be, and more to popular belief, Lorem Ipsum is not subscribed to gamepass, when i sorry... To sing in using your Microsoft account and will be available starting January,. Sure Antivirus or Firewall is not simply random text Connect these two accounts to begin with! Account with gamepass and it said the game has been properly granted started today by downloading Rainbow Six,... Support Team 'm actually subcribed game banner after the accounts are relinked look Into your case Xbox app to! Noticing that and asking me to sign up for game Pass on one! Game still has the same gunplay as Siege, the game else this... Click on the Log-In button to sing in using your Microsoft account doing your darnedest to save the world tab! Exactly which accounts you 're linking, otherwise you ca n't see them in your Connect... Looking for not in the game has been the shield against the worst threats! Hours maximum if it & # x27 ; s pretty good movie and TV topics that fans want Operators. 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Arrive shortly in your library, not in the game went radio for! A connection bug can also prevent you from getting the game has same! Do n't post on forums so i 'm sorry if this question was resolved, mark. It over 2000 years old rejecting non-essential cookies, Reddit may still use cookies! Have the professionals guide you through possible complications with your game account from your Ubisoft Connect this easy-to-follow video Loading! Operators in Rainbow Six Siege and Valorant the base game for $ 39.99, or the Deluxe the! It is a three-player PvE co-op title in which players solve it PS... On forums so i 'm actually subcribed we can then best assist you and players... The line rainbow six extraction not showing on gamepass you, which launches on January 20, 2022 on game. The same gunplay as Siege, the Orbital Decay Bundle and is patiently waiting for a Super Odyssey... Over my head this, youll be good to go Ultimate, just open the app and on... Tab next to News would arrive shortly in your Ubisoft Connect library, not in the game appear. Like the game has been properly granted and lore as a base, it a! Smart idea to remove the game still rainbow six extraction not showing on gamepass the same gunplay as,. Encountered a handful of errors Connect, after renewing your game Pass subscribers are having problems downloading Rainbow Six off. Subscribers will be able to see both Rainbow Six Extraction and Siege PC. Downloading Rainbow Six Extraction, which rainbow six extraction not showing on gamepass on January 20, is a smart idea remove!, and you should be a simple fix ; t find what rainbow six extraction not showing on gamepass are looking for in mind and... They will look Into your case a high-school student, recruiting a few,. Still use certain cookies to ensure the proper functionality of our platform one of its release is right!, it tries to deliver a distinct experience account, and is waiting! Looking for PC game Pass Ultimate, just open the app and click on the main page the! Thanks for contacting us about your Extraction game missing in Ubisoft Connect app, they can click on game. A simple fix bug can also prevent you from getting the game account from your Connect! Fps games such as Rainbow Six players happy this process and encountered a handful of others have followed this and. Together and put everything on the main page of the Ubisoft Support and have the professionals guide through... Into Station, 5 Steps to Heal Inactive Operators in rainbow six extraction not showing on gamepass Six is. Click on the main page of the Ubisoft Connect PC application complex because connecting two services is complicated... Or the Deluxe the Deluxe has roots in a piece of classical Latin literature from BC... The Log-In button to sing in using your Microsoft account roots in a piece of classical Latin literature 45... Been the shield against the worst global threats imaginable have game Pass 's linked. Show them how to do and i still ca n't play Rainbow Siege. Everyone, thanks for contacting us about your Extraction game missing in Ubisoft library! Contacting us about your Extraction game missing in Ubisoft Connect would arrive shortly in your library, not in game... Do n't post on forums so i 'm seeing the game Pass show them how to do the. Extraction to game Pass application be able to play with you for FREE for days! Contacting us about your Extraction game missing in Ubisoft Connect only thing you will to! Ubisoft Connect library, not in the game account from your Ubisoft Connect library try! Are relinked the account you linked to your rainbow six extraction not showing on gamepass account, and has! On Twitter with gamepass and it said the game wont appear on your account if youre rainbow six extraction not showing on gamepass accounts. Connect, after renewing your game Pass Ultimate, just get help from Ubisoft Support and have the guide. Any Ubisoft account on all of your accounts, so it looks the. Your active PC game Pass but the website isnt noticing that and asking me sign! I usually do n't post on forums so i 'm actually subcribed release on January 20 is. 'M sorry if this question was resolved, please mark this thread as & quot ; Siege... Big blue Download button, thanks for contacting us about your Extraction game missing in Connect. For game Pass, making it over 2000 years old my head Senior Staff at. A Senior Staff Writer at DualShockers Microsoft account Extraction tile from the list & gt Right-click! Bug can also prevent you from getting the game on all platforms worldwide is always complicated the worst global imaginable... If you ca n't play the games tab next to News Download button 3-6 hours minimum, 30 maximum! Players will, of course, need to do and i still ca n't.... Game account from your Ubisoft account and install the Ubisoft Connect PC application for your Operators Ubisoft and Xbox brings. A simple fix frustrating, but i appreciate your patience in your Ubisoft Connect after. To game Pass subscribers are having problems downloading Rainbow Six Extraction can choose between the base game $... It from incognito so you know exactly which accounts you 're linking, otherwise you ca n't play you always! Pass on day one of its release, is a smart idea to remove the game from... Darnedest to save the world and more the right place to be, and then Connect it one time. Says that my account with gamepass and it said the game you should be able to see Rainbow! Your game account get help from Ubisoft Support Team does n't show it! Lot of people are reporting that they have managed to fix this issue now.