Interior part only Not compatible with every deadbolt in the market. Then, after entering my home the door will lock/unlock itself. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. A few quick fixes you can follow first, make sure that the model number is correct and there are no typos. Step 4. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. Metal construction makes it built to last. You can grant visitors temporary codes or Ekeys for scheduled access. The most common error you might face while setting up most smart locks is the deadbolt jamming up. Low battery notication via smartphone app. Ultraloq makes sure that its customers feel secure in their homes. If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. The Ultraloq U-Bolt Pro keypad stopped working. Instant recognition under 0.3 seconds. @Saltzman We created a ticket 102512 for you, and please check your email. Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. users any time you want. If the lock was paired to App, please must click "Delete" to remove the device from App.Battery Compartments Customer reviews and photos may be available to help you make the right purchase decision! Please keep Bolt unlocked and press "1" button for 3 seconds until LED turns green and "1" button blinks.Disable These errors can almost always be fixed by a quick reset. Is there dust or dirt on the scanner? The differences are purely cosmetic, so the lock can be matched to your decor. It wont take you more than a few minutes to narrow down the problem. U-Bolt Pro is a Bluetooth enabled smart lock. Hands Full? Retailer. Anti-peep Keypad U-Bolt Pro Z-Wave has Z-Wave Plus to work with Z-Wave hubs like SmartThings, Habitat etc. It does nothing when anyone places a fingerprint on the fingerprint scanner. Nice things about the new U-Bolt-Pro-WiFi. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Rotate the knob to a vertical position to unlock. It doesn't automatically lock or unlock when you depart or arrive. Assign a one time access for a single entry into your home. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. Know who has the access to your lock and how. But if the 'fingerprint reader not working' issue comes after a Windows update, you can click View update history. I've changed the batteries, updated the lock & tried everything. Knows who has the access to your lock and how. Working Voltage: 4.5 V (3 X Alkaline AA Batteries) Working Temperature: I havent found a solution for the problem yet. Do not use a power drill for installation. Accepts up to 120 fingerprints. They dont want work in this trouble, the easy way is people buy other bad service. You can also try cycling through different brands while trying to find a compatible fit. Key pad seems dead. Create an account to follow your favorite communities and start taking part in conversations. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. What Is a Deadbolt Lock, and What Types of Deadbolt Locks? It is recommended to use U-tec App to program your lock. You can let your guests in by sharing an Ekey to them through the app. Ultraloq U-Bolt Wi-Fi Pro trying to unlock, but not doing so. If so many people are having the same issue it must be some sort of defect. Enable Auto Lock feature and the lock will relock automatically. Step 2. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Try turning off and restarting your phone. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. Factory Default timing is 30 seconds. I am waiting to see what the battery life is like, the old version was good - lasted about a year. 2) The app takes a really long time to connect to the lock. Several options to unlock, but not all work great. With 6 active people living at home, it is super convenient. Grant access for family, guests and people you trust.1. Everything about this lock is great, except two things: Detail Guide. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. Power issues are the next thing that you need to consider with these locks. - Fast and hassle-free replacement Service. There should be no thick walls or interferences from other wireless devices here. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. Measure to confirm that the diameter of the hole in the door edge is . The old version worked, but it was slow, and unreliable due to the bridge problem. Remove. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Mostly, these pointers will help you fix the connection of the lock to the door. Remove. This includes the location, Bluetooth, Camera, and so on. It supports fingerprint and Bluetooth. Make sure that the screws are not too tight. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Open the U-tec App, and select the lock you want to update. 4) Right-click the update that caused the problem and . I have placed new batteries in the device and have tried resetting it. Super frustrating. new door sensor, so lock will only lock when the door is closed. He will make it effortless to get ahead of all these issues. Reset the lock to factory default mode, then check if the fingerprint verification is functional. . LED Indicator Turns red when door is unlocked. The only real problem is that the U-Tec IFTTT applets are not great. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. If you delete the app and start over it still scans the lock as a previously registered lock. Ive updated the firmware and replaced the batteries and reconnected the door sensor, but no luck. or without phone. Need Help? Used to verify your finger and unlock from the outside.Backup Key Hole Most smart locks allow you to lock and unlock your door using your phone or voice commands, but some, like the Lockly Flex Touch Fingerprint Deadbolt ($169.99), also simply let you use your finger . Just check the tight connection of the unit with the door frame. No wiring and no drilling. The instructions say it won't work with a metal door, but it seems to be working just fine with mine after moving the sensor a little further from the door. New comments cannot be posted and votes cannot be cast. . I do not use the auto unlock feature but suspect that would be a good solution for people that have frequent wet fingers. My ultraloq has stopped reading any fingerprint for over 3 months now. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. So, consider your options and try switching brands. Make sure the lock is in Factory Default Mode. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. If you are having trouble unlocking or locking the lock using the App and keypad, you can troubleshoot the Ultraloq UL3 keypad lock by following these steps: You can try to contact the Ultraloq support team to solve your Ultraloq U-Bolt Pro problems: If you still have problems and can not solve them, trying to reset your Ultraloq U-Bolt Pro lock is a better way. The battery life has been exhausted, preventing the device from opening or responding to commands. That way, the support team can help you in the most efficient way. 4 . Your input is very much appreciated. Try moving closer to see if theres any improvement in response time; if so, it might simply be an issue with distance rather than any other hardware problems! Important Note By using your Ultraloq, you agree to be bound by the U-tec Privacy Policy. Search U-tec in App Store (iOS) and Google Play (Android). When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). Limited by date and hour. Connect a 5V power bank to activate the lock temporarily. 1 put of 10 times is it successful. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. Please keep Bolt unlocked and press "0" button for 3 seconds until LED turns green and "0" button blinks. Please keep at least one key in secure location outside of your place. Usually if you take the batteries out the issues go away for a short time. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. keep you and your data safe. If it still does not work, try restarting your device by switching it off and then back on again. Four of . 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch The Ultraloq U-Bolt Pro is one of the best smart locks on the market. But for me, those are two of the major features I was looking for. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. They say to be sure and delete the lock off the app to reset it but there is no delete function in the app and not even the gear Icon you refer to. Lever. The old lock worked well, but the weak link was always the bridge - it would randomly go off-line, and then all my home automation stopped working. But if the fingerprint is still not scanning, then you should try power cycling your lock and reset it to factory default to remove any minor bugs that you might be facing. Limited by date and hour. Latch Series. Check that your phone has a signal and that you have enough battery power. You wont be able to connect the device when both channels are available with the same credentials. Ultraloq U-Bolt Pro is a Bluetooth Smart Lock that can be locked and unlocked with your smartphone. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. Admin can add or delete Admin and Users, control all lock settings and view logs. Press J to jump to the feed. The Best Smart Lock Deals This Week*. Lever. Confirm that your lock is connected to WiFi and that you have internet access. Lever. Make sure that your finger and Fingerprint Reader are clean and dry. You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. expires. Up to 8,000Times Access. Add or delete Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. When trying to close the door the mechanism that makes the door close get stuck inside . No. Flexible, online scheduling allows you to book an expert for any day of the week. Click Delete and Reset to remove the lock from your U-tec Account. Check our TTlock smart door locks with a mobile app and mortise lockset. translation missing: en.general.remove Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. This is one of the main reasons why your deadbolt is jamming up. Make sure the keypad is not broken by pressing down on it and making sure it clicks into place. Months after u bolt pro fingerprint not working warranty expires that my lock fingerprint readers stopped working Habitat etc and... 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