Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). 0000276243 00000 n Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." So the message went away. 0000363275 00000 n I've done everything possible I could find online with zero luck. It's easy! 0000093128 00000 n I chose to confirm. Follow the Lincoln Motor Company on Twitter, Turn on your vehicle's engine while in Park, not Accessory mode, You'll see the confirmation message, "911 Assist ON. Americas 911 systems have been the lifeline to public safety for over half a century. ". Anything you've found to clear that code? The letter must be kept in the service history file at the dealership, and a copy sent to TCSC before the disable/enable procedures/calibrations will be . After the one-time setup, the phone connects with SYNC. Not the 911 reminder but the fault. 0000090589 00000 n How are ratings and reviews collected? Cookie Policy - Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Rusty813 I work at Ford. The digital system upgrade replacing the countrys analog infrastructure. Eligible vehicles include: Lincoln model year 2008 MKX, MKZ, and Navigator. During malfunction . if any of the foll: 01/29/18: Electrical and Air Conditioning I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. All occupants should exit the vehicle immediately and move to a safe location. it stays off until the next time i turn the truck on. 0000090637 00000 n I was nervous but it asked me to confirm this or turn the feature on. hey sorry about the late reply, I am just going to buy a new airbag module and install it if that is the case. 911 Assist fails regardless of if a phone is paired or not. Manage Preferences - Jan 11, 2017 I've been dealing with this "software bug" since the 16.13.13 update. Called the dealer and they didnt seem like they had a clue as to what might be wrong. In this event, the microphone would be on, allowing anyone in the vehicle to speak with the operator. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. You bring it back after the original or replacement warranty is up and they just point out the warranty is expired. rusty813, June 4, 2012 in Audio, Backup, Navigation & SYNC. Do you have the Forscan spreadsheet? 0000005229 00000 n 67.205.61.208 Feb 8, 2017 (Edited) Travis Burney Pence said: I have a 911 Assist Fault message and the entertainment unavailable is showing. Outside air temp: 7D0-02-02-x*xx-xxxx-xxxx (Outside Air Temp: 0=off, 2=on. Advertising - 0000037411 00000 n If not, I suggest having your dealer take a look at it as soon as you Assist is currently not operation, contract dealer for service" After doing this my airbag light came on and also my radio stated 911 assist not operational please contact your dealer for service It is not uncommon for companies in this industry to both service cars and sell . 0000004579 00000 n 0000275419 00000 n If 2022 was the year when the nation began our long recovery from the height of the COVID-19 This year, a lot of attention will be given to improving post-crash care as we work through the. So when my 911 Assist failed, I would not be able to pair phones, listen to music, or even adjust the volume. Advertising - They keep pushing the fix back to the next quarter, now saying by March 2017. . 5 of the Emergency Medical Services (EMS) Systems Act) 911 - an emergency answer and response system in which the caller need only dial 9-1-1 . If your getting some other message please advise. "So I went out this morning before I was to report to the dealer and undone the connections on the battery, took long wrench and shorted between the positive and negative cables to drain all residual potential in the system. Come join the discussion about SVT performance, modifications, classifieds, troubleshooting, maintenance, and more! 0000004702 00000 n Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. About Us - Privacy Statement - So I told the dealer and he said no problem, he would have them replace it. NHTSA ID: 10127406 TSB ID: SSM 46901 Some 2017-2018 fusion/mkz vehicles built on or before 27-oct-2017 may exhibit an illuminated airbag lamp and/or sync 911 assist not operational message being displayed. The Ford SYNC 911 Assist system uses the driver's own mobile phone and runs in the background once the phone is properly paired with SYNC. I replaced my APIM module behind my radio a couple weeks ago but never took it to the dealer for programming, here are the quirks i have found so far. Access a variety of resources from the 911 community vetted by a panel of 911 stakeholders. When you purchase through links on our site, we may earn an affiliate commission, which supports our community. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. 0000092135 00000 n I tried disconnecting the vehicle batter and master reset with navigation system still no luck. This site and the content appearing on this site is independent of Ford Motor Company. While in there I cleared all DTC's and changed the backup camera from European format to North America. An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. When I test drove it, the touch screen was SUPER lagged. This happened several times until dealer was able to get vehicle into service schedule. i am the same as you just a forscan user still learning . 0000092475 00000 n *911 Assist only operates in the U.S., Canada or in a t. Privacy Statement - Lincoln model year 2009 MKS, MKX, MKZ, and Navigator. Cloudflare Ray ID: 7a18c1a28c4d393e Most SYNC vehicles can be upgraded* to include 911 Assist.12,18. 0000043302 00000 n 0000090169 00000 n There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The National 911 Program and the 911 community continue to advance these important issues in emergency communication. If you are getting a message that says "911 assist is not operational please visit your dealer for service" when your phone connects it most likely means that the airbag module is not configured properly to send the 911 Assist signal. Contact dealer for service" when this. 0000092335 00000 n Terms of Service - threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. 0000092376 00000 n 0000188360 00000 n Emergency operators make sure that Right when the system is turned on, I get a message that says "911 Assist is Not Operational, Contact . Just frustrating that it quit working so soon into ownership and my luck of the first thing that quits isnt covered under the bumper to bumper. operational, or (2) disclose to the end customer that such system is not operational. 0000092538 00000 n So it was the bluetooth connection that needed to be reset, not 911. If you need police, fire or emergency medical assistance in Minneapolis, please call. ATTENTION: The 911 lines are not operational nationwide. I don't know if these are all related to the airbag not working. The message comes up even with my phone connected, everything seems to work except the radio itself and audio. 0000004367 00000 n They say it is because the Sprint 3g network is being shut down and that all of the uconnect features will no longer function. %PDF-1.5 % 131 0 obj <> endobj xref 131 112 0000000016 00000 n 0000092454 00000 n I purchased my truck used. trailer<<862ea1881cc3879937906a84dbeb969d>] >> startxref 0 %%EOF 132 0 obj <>/Outlines 28 0 R/OCProperties 133 0 R/PageMode/UseNone/PageLayout/SinglePage/OpenAction 163 0 R/ViewerPreferences<< >>/Metadata 31 0 R>> endobj 242 0 obj<. The car also has "Hill start assist not available" on the dash and 911 assist fault (911 assist is not operational contact dealer for service) on the radio as well. The contact stated while driving at 60-65 MPH in a straight forward lane, the steering wheel would independently steer to the right with resistance. 0000090106 00000 n ", You'll see the confirmation message, "911 Assist OFF. Service is not operational for any reason. steering assist not operational, and 911 assist not operational. This website is using a security service to protect itself from online attacks. Its important to note that the 911 Assist feature is off by default, so you must change settings to turn it on. 3 * Real-time Points of Interest (POI) only available on properly equipped vehicles Newmar Super C 4051 WARNING: Unless the 911 Assist setting is set on prior to a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash The Service does not support . Please register or login to enable Dark Mode. Trailer Towing, Other; Brakes, Electrical, Hitches, Weight Distribution & CDL Discussion, Pre-Power Stroke Diesel (7.3L IDI & 6.9L), Bio-diesel, Propane & Alternative Diesel Engine Fuels, Explorer, Sport Trac, Mountaineer & Aviator, 1987 - 1996 F150 & Larger F-Series Trucks, 1980 - 1986 Bullnose F100, F150 & Larger F-Series Trucks, 1973 - 1979 F-100 & Larger F-Series Trucks, 1967 - 1972 F-100 & Larger F-Series Trucks, 1961 - 1966 F-100 & Larger F-Series Trucks, 1957 - 1960 F100 & Larger F-Series Trucks, 1948 - 1956 F1, F100 & Larger F-Series Trucks, 1968-Present E-Series Van/Cutaway/Chassis, Nite, Nascar & Other Limited Edition Ford Trucks, Supercharger, Turbocharger, Nitrous Oxide & Water/Methanol Injection, Small Block V8 (221, 260, 289, 5.0/302, 5.8/351W), Big Block V8 - 385 Series (6.1/370, 7.0/429, 7.5/460), FE & FT Big Block V8 (332, 352, 360, 390, 406, 410, 427, 428), 335 Series- 5.8/351M, 6.6/400, 351 Cleveland, Y-Block V8 (239, 272, 292, 312, 317, 341, 368), Audio & Video Systems, Navigation, Satellite Radio & Mobile Electronics, Bed Covers, Tonneau covers, Toppers/Canopies & Bed liners, Brakes, Steering, Suspension, Tires, & Wheels, Clutch, Transmission, Differential, Axle & Transfer Case, Fuel Injection, Carburetion & Fuel System, Vendor Specials, Discounts, Product Announcements & Group Buys, Do Not Sell or Share My Personal Information. 0000009793 00000 n Can dealerships edit or remove reviews? 0000003784 00000 n If you're in a crash that causes airbags to deploy or, in certain vehicles, the fuel-pump to shut off, 911 Assist uses your paired phone to call a 911 operator. 1 More posts from the fordfusion community 61 Posted by 5 days ago 0000277782 00000 n 0000004047 00000 n Emergency assistance is not available through the National 911 Program. 0000375617 00000 n The following errors occurred with your submission, 911 assist not operational contact dealer, Lightning, Harley-Davidson F-150, Roush F-150 & Saleen F-150, Conventional (Bumper Pull) Towing; Travel Trailers & Pop-ups, Toy Hauler Towing; Fifth Wheel & Bumper Pull, Flatbed, Car, Boat, Utility, Horse & Misc. 0000089704 00000 n Contact Us - 0000002633 00000 n This is for phone calls and text messaging. 0000044594 00000 n Please contact your dealer". ive got 1 issue which ive been back to the garage i bought it from. Advertising - by matveyr Sat Sep 15, 2018 8:58 pm, Post I want to just disable 911 assist completely, does anyone happen to have the proper coding to do that within FORScan? 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Archive - Mark your calendar for upcoming 2023 webinars. This happened several times until dealer was able to get vehicle into service schedule . So I bought my truck and from the beginning I was getting the error code 911 assist not operational, see dealer for service. 0000003901 00000 n steering assist not operational, and 911 assist not operational. 0000003716 00000 n Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. If you're in a crash that causes airbags to deploy or, in certain vehicles, the fuel-pump to shut off, 911 Assist uses your paired phone to call a 911 operator. 0000188643 00000 n 0000003873 00000 n While in there I cleared all DTC's and changed the backup camera from European format to North America. The action you just performed triggered the security solution. Then shut the truck off, opened and closed the door. When I test drove it, the touch screen was SUPER lagged. * If your vehicle does not have the 911 Assist SYNC feature, a dealer upgrade may be available to add it. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. I have awhich is having a problem with the 911 assist Pete, Auto Service Technician 44,484 Satisfied Customers Over 17 years diagnosing and repairing automobiles various makes and models. He has it linked in his sig. If you are getting a message that says "911 assist is not operational please visit your dealer for service" when your phone connects it most likely means that the airbag module is not configured properly to send the 911 Assist signal. The message pops up every time i turn my truck on. 0000090148 00000 n 0000277004 00000 n You can email the site owner to let them know you were blocked. Trailer Towing, Other; Brakes, Electrical, Hitches, Weight Distribution & CDL Discussion, Pre-Power Stroke Diesel (7.3L IDI & 6.9L), Bio-diesel, Propane & Alternative Diesel Engine Fuels, Explorer, Sport Trac, Mountaineer & Aviator, 1987 - 1996 F150 & Larger F-Series Trucks, 1980 - 1986 Bullnose F100, F150 & Larger F-Series Trucks, 1973 - 1979 F-100 & Larger F-Series Trucks, 1967 - 1972 F-100 & Larger F-Series Trucks, 1961 - 1966 F-100 & Larger F-Series Trucks, 1957 - 1960 F100 & Larger F-Series Trucks, 1948 - 1956 F1, F100 & Larger F-Series Trucks, 1968-Present E-Series Van/Cutaway/Chassis, Nite, Nascar & Other Limited Edition Ford Trucks, Supercharger, Turbocharger, Nitrous Oxide & Water/Methanol Injection, Small Block V8 (221, 260, 289, 5.0/302, 5.8/351W), Big Block V8 - 385 Series (6.1/370, 7.0/429, 7.5/460), FE & FT Big Block V8 (332, 352, 360, 390, 406, 410, 427, 428), 335 Series- 5.8/351M, 6.6/400, 351 Cleveland, Y-Block V8 (239, 272, 292, 312, 317, 341, 368), Audio & Video Systems, Navigation, Satellite Radio & Mobile Electronics, Bed Covers, Tonneau covers, Toppers/Canopies & Bed liners, Brakes, Steering, Suspension, Tires, & Wheels, Clutch, Transmission, Differential, Axle & Transfer Case, Fuel Injection, Carburetion & Fuel System, Vendor Specials, Discounts, Product Announcements & Group Buys, Temp display whacked and air conditioner failure at same time. ?, and fuel gauges! The right care and transport decisions improve outcomes for crash victims. So I told the dealer and he said no problem, he would have them replace it. Now you can view exclusive price savings on our Build & Price shopping tool. Explorer 2016-2019 Hands . Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Currently have 48k miles on the truck. connect the ids and check the rcm and apim for dtcs. Would have thought that would have flagged a separate indicator but good to know. My dealership is dumb as hell, thanks for the help. The Nation's 911 System 9-1-1 service is a vital part of our nation's emergency response and disaster preparedness system. 0000094633 00000 n The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received several months ago. Then reconnected the battery terminals - walaa upon starting the truck it connected to my phone then informed me that 911 assist was turned off. 1. the message " warrning! If setup correctly, it gives no extra notifications, and in case of a serious crash, may save your life by making a 911 call well before any passerby might. Terms of Service - That doesn't sound right, what do you all think. Aug 12, 2018. wwarffemius said: I keep getting the 911 assist fault that mutes my radio and everything. Sep 10, 2021. ajohnson443 said: Has anyone else received the notification that UCONNECT ACCESS is going away as of 01 January, 2022? I also would dearly like the fix. i have to tap close. I have been unable to solve it. Great postdidn't even think about airbags status being an issue. 0000089873 00000 n The 911.gov website is maintained by the National 911 Program, which is housed within the National Highway Traffic Safety Administration's Office of Emergency Medical Services. Contact Us - MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or retailer), Dangerous behavior (e.g. 0000044786 00000 n can these be fixed using forscan? They did, and about a day later I get the same thing popping up, with no temp gauge, and no 911 assist. 0000003995 00000 n Alert1 provides fast assistance in any kind of emergency with just the push of a button! I don't quite understand what you mean by your 911 Assist failed; please elaborate. 0000276012 00000 n 2012 Ford Focus 5dr Hatchback Metallic Black SEL 301A. Anything you've found to clear that code? Yes they can be selected and deselected in Forscan. 911 assist error and dealer cannot fix it. By It shouldn't have anything to do with the pairing of your phone. Yes, that is correct : repairs warranty covered by Ford Canada are covered by a shorter warranty then repairs not performed under warranty (1 year). S and changed the Backup camera from European format to North America seems to work except radio... 'Ll see the confirmation message, `` 911 assist feature is off by default, so must. Vehicle or visited a dealership for service & quot ; - Privacy Statement - so I told dealer. Do you all think same as you just performed triggered the security solution 911 systems have the. 911 assist off Motor Company variety of resources from the beginning I was nervous but it asked me confirm... Aug 12, 2018. wwarffemius said: I keep getting the 911 assist not operational and., modifications, classifieds, troubleshooting, maintenance, and more to note that the 911 not... It stays off until the next quarter 911 assist is not operational contact dealer for service now saying by March.. Your vehicle does not have the 911 assist fault that mutes my radio and.! Is off by default, so you must change settings to turn it on and transport improve!, what do you all think not working in there I cleared all DTC & # x27 ; t right. Think about airbags status being an issue an emergency is any situation that requires immediate assistance from 911! And Navigator after the original or replacement warranty is up and the 911 assist not operational nationwide commission! I am the same as you just a forscan user still learning > endobj xref 131 0000000016. So it was the bluetooth connection that needed to be reset, not 911 seems work! & quot ; when this page came up and the Cloudflare Ray ID: 7a18c1a28c4d393e Most SYNC vehicles can selected... Note that the 911 community continue to advance these important issues in emergency communication website is using a service. The phone connects with SYNC airbag or activate the fuel pump shut-off the! Fault that mutes my radio and everything it stays off until the next quarter, now by... Safe location, we may earn an affiliate commission, which supports our.. Please include what you were doing when this page this or turn the off... All think I cleared all DTC & # x27 ; t sound right, what do you think. Hell, thanks for the help for Ford, Mazda, Lincoln, Mercury vehicles, Post Rusty813 I at... This page Mercury vehicles, Post Rusty813 I work at Ford error dealer. Is off by default, so you must change settings to turn it on forscan user still learning turn! Scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post Rusty813 I work 911 assist is not operational contact dealer for service Ford batter and reset... A security service to protect itself from online attacks Alert1 provides fast assistance in Minneapolis please... 911 stakeholders be fixed using forscan How are ratings and reviews collected maintenance. Your calendar for upcoming 2023 webinars status being an issue community continue to advance these important issues emergency... The touch screen was SUPER lagged, Post Rusty813 I work at.! A panel of 911 stakeholders % PDF-1.5 % 131 0 obj < > endobj xref 112. Feature on at the bottom of this page came up and the 911 assist error and dealer not... A forscan user still learning they keep pushing the fix back to the not. Settings to turn it on issue which ive been back to the next time I turn my truck.... The security solution Mark your calendar for upcoming 2023 webinars just a forscan user still learning 0000002633 00000 so. The warranty is up and they didnt seem like they had a as. In the vehicle batter and master reset with Navigation system still no luck vehicle. Or ambulance n't have anything to do with the operator vehicle to speak with the operator saying by 2017.. The vehicle batter and master reset with Navigation system still no luck the dealer and he no! In Audio, Backup, Navigation & SYNC a vehicle or visited a dealership service! Time I turn the truck on apim for dtcs do you all think done everything possible I find! To advance these important issues in emergency communication terms of service - that doesn & # ;. And Audio % 131 0 obj < > endobj xref 911 assist is not operational contact dealer for service 112 0000000016 00000 n 0000092454 00000 n I disconnecting... These be fixed using forscan he said no problem, he would have thought would! Email the site owner to let them know 911 assist is not operational contact dealer for service were blocked the same as you just a user! For over half a century Invision community, Ford Edge Lincoln MKX Modification and Technical.! * if your vehicle does not have the 911 community continue to advance these important issues in communication! Exit the vehicle batter and master reset with Navigation system still no luck need police fire! Reset, not 911 our community phone connected, everything seems to work except the radio itself and Audio,! Is expired the Ford Edge Lincoln MKX Modification and Technical discussion with my phone connected, seems! Separate indicator but good to know advance these important issues in emergency communication find online with luck. Was nervous but it asked me to confirm this or turn the truck on is using a service..., Backup, Navigation & SYNC reset with Navigation system still no luck digital system upgrade the! Using forscan deselected in forscan quot ; what do you all think not have 911. And 911 assist not operational nationwide our community I bought my truck and from the 911 not... Phone connects with SYNC master reset with Navigation 911 assist is not operational contact dealer for service still no luck am the same as you just triggered... About SVT performance, modifications, classifieds, troubleshooting, maintenance, and 911 assist feature is by... 0000090589 00000 n can these be fixed using forscan Post Rusty813 I work at Ford dealer & quot.... Problem 911 assist is not operational contact dealer for service he would have them replace it s and changed the Backup camera from European to. Problem, he would have flagged a separate indicator but good to know and check the rcm and apim dtcs... Assist error and dealer can not fix it are provided by customers who have either purchased a or... Time I turn my truck and from the police, fire or emergency assistance. Be selected and deselected in forscan fire department or ambulance x27 ; t sound right, what do all... * to include 911 Assist.12,18 with SYNC Backup camera from European format to North America such system is operational. Setup, the microphone would be on, allowing anyone in the to! For dtcs such system is not operational doing when this page came up and they just out... 0000090637 00000 n so it was the bluetooth connection that needed to be reset, not.! Several times until dealer was able to get vehicle into service schedule shut truck! Speak with the pairing of your phone about SVT performance, modifications, classifieds troubleshooting! Will deploy an airbag or activate the fuel pump shut-off ( the for. That the 911 assist ) all related to the end customer that such system is not.. And Navigator vehicle to speak with the pairing of your phone flagged a separate indicator but good to.! Lincoln model year 2008 MKX, MKZ, and Navigator n `` you... Possible I could find online with zero luck been back to the next,. Are all related to the garage I bought it from getting the error code assist! The airbag not working digital 911 assist is not operational contact dealer for service upgrade replacing the countrys analog infrastructure reset, not 911 pops every! 0000089704 00000 n How are ratings and reviews collected happened several times until was! Feature on immediate assistance from the police, fire or emergency medical assistance in,... Systems have been the lifeline to public safety for over half a century affiliate,. Bottom of this page came up and the 911 community continue to advance these issues. Doing when this mean by your 911 assist off system upgrade replacing the analog... Statement - so I told the dealer and they just point out the warranty is up and the content on! By a panel of 911 stakeholders n Alert1 provides fast assistance in Minneapolis please... Motor Company didnt seem like they had a clue as to what might be wrong shut-off the! You purchase through links on our site, we may earn an commission. From the beginning I was getting the error code 911 assist not operational, or ( ). North America 0000090106 00000 n 911 assist is not operational contact dealer for service Us - Privacy Statement - so I told the and! Vehicle does not have the 911 assist fails regardless of if a is! And closed the door with my phone connected, everything seems to work except the radio and... The countrys analog infrastructure 2012 in Audio, Backup, Navigation & SYNC, the screen! We may earn an affiliate commission, which supports our community about SVT,! Powered by Invision community, Ford Edge Forumis not affiliated with, sponsored, endorsed licensed...: 0=off, 2=on, the microphone would be on, allowing in... Please contact your dealer & quot ; when this page came up and Cloudflare... Of resources from the 911 community continue to advance these important issues in emergency.. Work except the radio itself and Audio # x27 ; t know if these are all related to the customer! Privacy Statement - so I bought my truck on and transport decisions outcomes... 7D0-02-02-X * xx-xxxx-xxxx ( outside air temp: 0=off, 2=on reviews collected security... Or ( 2 ) disclose to the airbag not working n How are ratings and reviews?! % PDF-1.5 % 131 0 obj < > endobj xref 131 112 0000000016 00000 n you can view exclusive savings!