If you've been in Persistent Debt for a while and you have received a letter from us which talks about confirming an option to us, click here to see how to work out your increased minimum payment. Details on how to contact the Financial Ombudsman Service: By post:Financial Ombudsman ServiceExchange TowerHarbour Exchange SquareLondonE14 9SR, Telephone: 0800 0234 567 or 0300 123 9 123. Not Argos either. Fab customer service ? Why is that? Why grind people down? Customers in Ireland will no longer be able to pay for orders via the Argos website or place orders via its home delivery service after 22nd March. Your payment due date and statement date are interlinked, though, so by changing one you'll be changing the other. What should I do to ensure I don't pay more interest than I need to? Mobile Safari 5 or Opera 20, then you might find you have problems using this site. Is your card working elsewhere? How do I register? Just remember to keep your software up-to-date - check your browser for updates, make sure your device OS (operating system) is updated. You'll need to send us one of the following documents (or a copy of the document) with a covering letter that includes your account number and address: Send your documents to: Argos Financial Services, PO Box 211, Park Mill, Huddersfield, HD8 1FA. If you can't remember it press FORGOTTEN YOUR LOGIN ID below. Never again will I buy anything from either. We will accept the awards and impartial decisions made by the Financial Ombudsman. Please help! My advice don't get it. If you're on a PC or Mac you need a PDF reader to open statements (Adobe Reader is the most popular software for opening PDFs but there are others available). @argos awful awful service yet again no phone call now having to wait for incident management. No - you can only register one Argos Card account on myargoscard.co.uk. "I would like to make a payment against specific plan(s) myself" - You can choose how much you want to pay against any plans that you have. Argos absolutely shocking customer service 1 week after contacting them still no order they don't return phone calls avoid like the plague @Argos_Online, I wouldn't buy any electrical goods from @Argos_Online again. I've sent a text to opt out of the interest rate increase and received an error message. I purchased a tablet from Argos on 12 Feb for 225. @opussinepar Can I register an expired Argos Card so that I can still manage my account? So the issue is resolved. Called up c/service and they reimbursed points/money. What's a Login ID? This means it may take longer than usual for you to receive mail from us or for us to receive anything you send to us in the post during this time. If you wish to make any additional specific payments you can ask us to direct these in a specific way to meet your needs. Why is logging in so difficult? You can - if you want to use your own bank to make a payment here's what you need. I purchased a tablet from Argos on 12 Feb for 225. Hi. 2012-2023 Ookla, LLC., a Ziff Davis company. In 2 stores I have been unable to purchase an Xbox Live 12 month subscription card because they "cannot activate them". Seller (Argos) says MS need to fix it. If your account isn't suspended and you make further purchases on your Argos Card, you should be aware that your repayments will increase too. T&Cs apply. Could be one of a number of reasons: Can I register an expired Argos Card so that I can manage my account? Once you've had a look and resolved the issue we'll turn paper statements off again. Payment methods Payment types Gift cards Voucher codes Argos Card Aftercare Product care Product support Product information Advice & inspiration Product reviews Other Argos sites Argoscareers.com Argos.ie Argos Spares Pet Insurance About us Argos for Business Press enquiries Nectar at Argos If you're on an Android device, make sure you have a suitable app for opening PDFs. @missnolikey It's about time Argos sorted it's payment facilities out once and for all as I will be out of pocket for going into store. } Why grind people down? Why am I being told that my details can't be found when I am trying to register? Omg thus Country has become a failure in every aspect. The amount you owe and the payment due date are shown in your statement each month as well as on your account summary on myargoscard.co.uk and in the My Argos Card App. How do I update my account? This does not prevent you from settling your balance early should you wish to. Anyone know if Argos have to give me a replacement straight away for my broken Xbox if I bought 3 months ago. Under the new rules, you have 18 months from receiving the first letter to move your account out of Persistent Debt. If you've sent us a text but haven't received either a confirmation or error message, call us on 0345 608 0152 so we can make sure your request has been logged and start the closure process. Although we want to make your account management as simple and easy as possible, we take security very seriously and want to be confident that there is no unauthorised access to your account. If it's not on your statement then it's not set up, and if you don't make your payment then you may incur fees and more interest. @mylilbookhome Argos ones are good. If you decide not to pay off the plan by the end date, we'll move the remaining amount to your Normal Credit balance. @ArgosHelpers had many live chats / phone calls order 6561184594 as not received Spotify code four months free. Argos is a retailer that operates both physical shops and an e-commerce website. Find out more about Deferred Interest here. You can choose to pay the minimum contractual payment, a fixed amount or the full balance each month. If you need to send your payment in the post, please allow extra time for this to reach us. Why can't I change my credit limit? @Argos and @johnniewalker_ are major culprits. Just a couple of notes if you're thinking about changing your Direct Debit details: What day is my Direct Debit taken? How do I close my account? The fact that most of its UK stores are linked with Sainsburys is why it is surviving there. I'm in arrears or have a repayment arrangement, do I need to pay more? Hence my request to try later today. Please call us on 0345 640 0700 if you need any further help. @SolidusSnake95 Why am I getting error messages when I am making payments on myargoscard.co.uk? When you connect to our website, your session is encrypted. Never again will I buy anything from either. Can I pay half cash and half Argos Card? The points are still not showing on my linked Nectar card. Paying by HIGH STREET BANK, BUILDING SOCIETY or POST OFFICE Please allow 5 working days for payments to reach your account. Instead, you could choose to spread the cost further. Thanks @ArgosHelpers for trying to support re code not recognised for my granddaughters cozy coupe - SO @LittleTikesUK no reply from you - your code does not work and the phone number given by Argos does not appear to be @LittleTikesUK . I've been in contact with you and chosen an option, but my circumstances have changed. What's my 'minimum payment'? Plenty of time to do a spot of d.i.y. FONT-SIZE: x-small; VERTICAL-ALIGN: middle; TEXT-ALIGN: left The four digit Plan Ref simply helps us locate a plan on your account if you call us. If you don't pay in full in this time, you'll be charged interest. What's Normal Credit? #cardiff #argos #cardifftrained #traineejournalist, @WycherleyDarren chat which cuts you off after saying if the problem isnt with your Argos Card they cant help! Select 'Visa credit' for the card type. We monitor the activity on everyone's account each month so we know when someone's account meets the FCA's definition of Persistent Debt. Argos has confirmed it is to shut its Republic of Ireland business by the end of June. Manage your Argos Card account in your hand with the My Argos Card App. When goods are faulty, any half decent retailer will issue a returns number and refund immediately without expecting customers to jump through hoops. If you've forgotten your Login ID but you know your Memorable Word, go HERE. @Argos_Online I've also tried on the laptop and same issue. Purchases on Normal Credit won't be charged interest if they're repaid in full by your next monthly payment date (and the total Normal Credit balance on your previous statement has been cleared by the payment date). @ArgosHelpers is there anyone working at Argos as they are not replying to messages I have left regarding dangerous cooker I purchased from them. Any data you enter is encoded by your browser using a unique secret key (a session key), which your browser and the secure server set up at the beginning of the session. @FinlayRegan Really angry now. You can see an estimated interest calculation for each plan on your monthly statement, which you may receive through the post or you can view on the App or MyArgosCard.co.uk. Of course! This can sometimes take a couple of weeks to set up, so we need you to keep managing your account as normal until you see the Direct Debit details confirmed on your statement. The funds will leave your account on your payment due date (which is shown on your statement). How long will it take for my card to be blocked from spending? The Deferred Interest charges will be requested as part of your Minimum Payment, but not all in one go. The more you've spent, the higher your balance will be, and the more you will need to increase your repayments to clear your balance within a reasonable period. Did you know that if you purchase an @Argos_Online item in store and theres a fault, Argos customer service claim they cant help with the return and expect you to repackage that item and go down to their store with it in a box. The points are still not showing on my linked Nectar card. No reply now for 3 Days to my DM? @kh60772306 Customer service pitiful. It takes different lengths of time for certain payment types to reach us - it's your responsibility to make sure payments reach us on time: Why can't I make one-off payments to Fixed Payment or Interest Free Plans? Go to 'Request New Credit Limit', enter your Annual Income, tell us the TOTAL credit limit you would like to have - that's your current limit PLUS the amount you want (e.g. Interest is calculated on a daily basis from the date of the purchase until you repay us, and will be added to the account each month on the statement date. I've sent a text to opt out of the interest rate increase and received an error message. @David47203456 What browsers will myargoscard.co.uk work on? This is so that you can either confirm that you're still able to make increased monthly payments, or so that you can let us know if your circumstances have changed. No - for security reasons, we ask you to register for both separately. My Buy Now Pay Later Plan ends soon, and I don't know how I'm going to afford to pay off the balance You don't have to pay the balance off in full when your plan ends. Stay away and avoid, not very helpful at all. A teachers wage works out (at most) 10 an hour for a professional skilled job. Ti Te So many problems with checkout they always have. No interest will be charged if you pay in full within your credit plan period and keep your account up-to-date. My advice don't get it. If I've registered for the My Argos Card App, am I registered for myargoscard.co.uk? We encourage all our customers to pay more than the minimum payment, as this will help you repay your balance faster and pay less interest. What's my Memorable Word and my Security Number? If you can't find the answer to a question you have here online and feel like you need to speak to someone then please call 03456 400 700. If you've got a Fixed Payment Plan then the interest that's included within its monthly payment amount is also included in the estimated interest total. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. When the Argos website is not working, or the app is down then it's impossible to reserve to collect in-store or place orders to be delivered at home. You can - just enter your Card number and expiry date from your final Argos Card. Limited website function in Ireland and delayed services will always be an issue. Just be careful: If your next payment is due within the next 5 working days, then we might have already requested your Direct Debit payment from your bank. What happens if I am unable to increase my payments? If you've forgotten all of your login details, give us a call and we'll help OR download the My Argos Card App and manage your account on your phone or tablet. Further proof that Argos has no customer service at all!! @standup33980454 You can change your bank details here online. Can I change my payment due date? leave out the first number, which is 6. @charmayne1 I attempted to purchase something from Argos today for 503.95 and the payment was taken but there was an issue on the Argos website meaning my order didn't go through. What should I do? Poor service -advice please! Let us know as soon as possible (call us on 03456 400 700 or Contact Us via myargoscard.co.uk). I did send a private message and received an automated answer from a bot!! Ive tried multiple times. Hospital where Services were Rendered: Invoice Number: Patient Last Name: Patient First Name: Card Information (Required) *All fields required*. You can turn off your paper statements, and paper letters we occasionally send you, when you log in to myargoscard.co.uk or if you download and register on the My Argos Card App. @Argos_Online I have just posted on my facebook local residents group and warned 6 thousands potential customers about the issue which seems to be reocurring, hopefully more people wont get conned by Argos, @CooperativeBank mobile banking not working can't get through on phone number .tried tesco and argos says contact bank what's going on, @CooperativeBank Something wrong 1/1/23 co op banking card not working have tried tesco and argos please advise ASAP can't get through on the phone number 03457212212, @ArgosHelpers I'm having problems with my Argos gift card what do I do. If you've received a letter from us about this issue, then your account meets that definition and you need to consider taking action by increasing your monthly payments. @EightOxbow Please contact Argos Card Services on 0345 640 0700 to discuss this issue as this would have set up by them. Twitter. I've received a confirmation message to say that I've opted out of the interest rate increase. It's also a choice you need to make, to increase your payments and resolve this situation or not. Use the [back to top] links to get back to the full list of questions if you need to. What is Persistent Debt? email inbox, online bank account, etc. I've received a letter from you that says my account could be suspended. ?????? You can set a 'hint' when you register to jog your memory if you forget it. Representative 34.9% APR variable. @sainsburys They said it is up to Paypal. Is this amount of delay usual? Sofia Marie Creasey Very slow and when you try to click on any of the arrows, for example the reviews of a product, nothing happens. If you remember your Login ID but you've forgotten your Memorable Word or Security Number, log in as normal (enter Login ID & Surname and press Next) but on the second page press Forgotten Your Security Details and follow the instructions. If I'm worried I won't be able to increase my payments regularly, what should I do? the duration of your original Plan). @Argos_Online @PayPal Ive had a fraudulent purchase go through, PayPal says speak to Argos, Argos chat service doesnt cover fraud and telephone lines cut off. Do you have a phone number for Sky so l can check suitably before l buy one? These problems normally come with an error,. When you make a payment that's not to a specific plan we will apply the payment as per the terms of your agreement with us (which is as follows): If you do not pay off the full outstanding balance on your account in a month, any payments made by you will be applied to your account (including any overdue Payment Plan balances) by firstly clearing the: (a) Monthly scheduled instalment due under any Fixed Payment Plan; and then (b) Monthly scheduled instalment due under any Interest Free Plan; and then (c) full amount of any Buy Now Pay Later Plan due to expire before the end of your next statement period. If you wish to make a complaint you can do so by making contact through any of the channels listed here: We hope to resolve issues as soon as were informed. We will keep you up to date throughout while we are investigating your complaint, until we provide you with a formal response either via e-mail or letter. Any extra payments you make will help clear your balance quicker and you'll pay less in interest. Registered: 11-28-2021. Interest is calculated based on the amount outstanding at the end of the plan from the date you took it out. How do I report a bereavement? @BruntonShaan They run security checks on the payment and then release it back to your account. The Financial Conduct Authority have rules which mean that we need to help you to take action to move your account out of Persistent Debt. Also, you can only get credit plans on Argos and Habitat orders over 50. @Bradley88807910 It's critical that we have current contact details for you - occasionally we might need to tell you about critical changes to your account (updates to your terms and conditions, changes to APR etc) and if we don't have your details then we can't contact you. Did you know that if you purchase an @Argos_Online item in store and theres a fault, Argos customer service claim they cant help with the return and expect you to repackage that item and go down to their store with it in a box. The interest on any remaining balance is backdated to the date of purchase, and the rate applied to this Deferred Interest will depend on your Buy Now, Pay Later plan start and end date: What are my options if I don't want the interest rate on my account to increase? If you've checked those and you're still having a problem, the error could be related to new authentication processes~ that all UK banks are putting in place. We are committed to resolving your complaint to your satisfaction and hope that together we can reach an agreement. (Please ensure that you provide all of your details relevant to your Argos Card account). Why does the letter say I am? All Rights Reserved. If you think this is happening to you or someone you care about, here's how to get help. @nectar has to be the worse customer services ever. But if you do have a balance and haven't received a statement then it's possible that it's been delayed in the post. Can I make a payment using my own online banking? You can make payments to the plan at any time - it's up to you. How would you know how the milker was not working correctly if not used? You must pay your minimum payment before the due date each month, which will be at least 25 days after your statement date. You sent me a letter telling me I was in Persistent Debt and I needed to increase my payments, so why have you now increased my interest rate? You can download the My Argos Card App here: https://myargoscard.page.link/YouTubePaymentVideo So the issue is resolved. Can I register again? We will also try to make sure that we fix the root cause of problems so that we dont make similar mistakes again. Email. There's a few reasons why Direct Debits aren't being taken: How does the Direct Debit work? We take your financial circumstances into consideration as well as some other information about your account. When do I need to make a payment by? @MJHLNighthawks Minor issue with this Gala poster. I've received a letter from you that says my account could be suspended. @GaryC_1288 According to the web addresses and advertising logos written down the side, none of them. Promised would receive each time within 48 hours, nothing. You will continue to receive other correspondence and letters via email as usual. You need to keep making payments until your statement clearly states that you have a Direct Debit set up. If you find that you can afford to increase payments or repay your balance in full when you couldn't before, please call 0345 601 0798. If you want a Direct Debit to take regular payments to pay off a Buy Now Pay Later you'll need to call us on 03456 400 700. Coming here to MyArgosCard.co.uk, or downloading and registering for the My Argos Card App, where you can manage your account and make payments, Calling our automated payment system on 03456 400 700. Thats the problem. This useful guide from UK Finance offers further help and advice. MS Xbox help just goes round & round, says go back to Argos. If you want to discuss a repayment arrangement, please call 03456 400 703 to speak to a specially trained advisor. @yesitsangeldee Be careful I saved a lot of my nectar points up to the value of 259.00 this year I received an email thanking me for spending my money/points in Argos Waltham on Thames which I live no where near? Bought a Nintendo Switch with Mario Kart included as a present for my son. Sainsburys They said it is surviving there clear your balance early should you wish to make, to my. Spot of d.i.y specially trained advisor - you can set a 'hint ' you... 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