Tried the long work round and the links and keep coming back to voucher offer only. No, once you have accepted a voucher thats it, unfortunately. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. My flight is from France to Malaysia, worth of 630Euros. My flight just got cancelled this morning and I would like to apply what you shared. You can do so by dialing +1-877-767-7970. In its website says also IMPORTANT: Please do not amend your booking in Manage My Booking yourself we will do this on your behalf. :/, Unbelievable from BA. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. Of course this didnt happen and I received a voucher instead. By using ba.com you agree to the use of cookies. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. To find out, I contacted the airline directly on your behalf. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. Update to my post on 5th June. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error Im really hoping you can rustle up some other workaround mastery! If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. British . You can file the claim by completing the. The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. So heres hoping the link you gave worked! Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Which is it BA? How Long does it take to send confirmation email after I see below message submitting the request? Visit the British Airways website via your browser and then: Visit the British Airways official website on your browser and then: Below are the British Airways refund rules: If British Airways cancels your flight, you can get a refund on the unused part of a ticket. Ive shared this with other people in the same situation. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. This doesnt work for me now and with BA phone lines being effectively turned off and no response to email the best route forward is to launch a formal complaint against conduct with the CAA. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Or, rebook to travel on different dates (subject to availability). Have BA sussed out this method and blocked it? If you booked your connecting flight separately with another airline, we won't be able to help, even if our flight was delayed. Well is started filling it out and I got suspicious and clicked back. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. I feel your pain, Anthony. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. Thought it was odd they were only offering a voucher. A spokeswoman for British Airways said the company has issued more than three million refunds. Refund received today, 4 business days after the call. is this applicable for credit card booking? Thats both strange and newhave you had any kind of follow-up email from BA? Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. This will be the last time I used British AirwaysI learnt the lesson. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Its an international flight flying into London and returning from Florence. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. This lasted throughout the first six months of the pandemic. If your flight has been cancelled you can claim a refund. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. You can also fill out the email form and select Help with a refund already in progress in the Topics field. i cant found this Cancel and refund flight(s) button. Figures suggest EasyJet had . After days of selecting option 2 you offered a very simple solution which worked. This button displays the currently selected search type. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. Fantastic! Sadly theres not much you can do. No mention of an admin fee either I recommend this option. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Youre currently due to travel with us to London. What happens if you try to repeat the process? Click Cancel and refund flight(s) in the Manage my booking page. I received the email but since then nothing. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. Gave up and booked a July flight on EgyptAir. Not sure what else I can do about it. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. It most certainly does. . After all, the button they clicked on promised them an option for a refund but the page it led to just offered a voucher a lot of people are going to think that the voucher *is* the refund. Were unable to respond to any further requests for a refund. 4 working days have gone by, but still dont see a refund. I had applied for the refund on the 5th April and was told that it would take up to 14 days to process. Besides, if you gave your ticket to a government official or British Airways as proof that you will leave the country, you may not get a refund unless you prove that you will use a different airline or even mode of transport to leave the country or you have permission to stay in the country. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. On the page thats now on your screen change the JavaScipt option from allowed to blocked using the slider button on the right. I tried the gold line but its a dead end. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. (and Ill take the thanks on behalf of Antonio who figured this all out). I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. Representing herself, Ms Barber took BA to court and won a full refund. Thank you for this! British Airways is one such airline. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! I filled out that form, but didnt receive any kind of confirmation. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Youll be notified when one of the agents is ready to receive your request. After receiving a cancellation email, I called BA to request a refund. I havent received refund confirmation from BA. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Warm regards, Subscribe to Elliott Confidential, our email newsletter. Holiday Inn Sends Text Message Asking Tips For Staff? Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. I followed the instructions & clicked cancel. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. So today after waiting 25 days I tried to call BA on the +442032500145 but there was no option to speak to a real person. Same thing. Call back and dont take no for an answer. Firstly they i received this email: You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. The email and the refund never came. Call the BritishAirways Holidays 24-hour helpline. 2. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser or any other advertiser. Thank you a lot! How long does that usually take to come through ? Sadly, didnt work for me just now. https://travelingformiles.com/how-to-force-the-british-airways-website-to-offer-a-refund/. Lets see what happens. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. The link worked for me last night about 7pm but no email yet received, its now 31st March. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. Non-refundable tickets stay non-refundable. Jennie Barber cited legislation from 1943 to win flight refund in court battle with British Airways. You should now see a confirmation page that looks similar to this. Site & Contents 2011-2023 LoyaltyLobby.comTerms of Use & Privacy Policy, 20112023 LoyaltyLobby.com - Site & Contents, This story was reported by the BBC yesterday. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. Choose the currency you used when paying for the ticket. [emailprotected]. Got a consumer problem? Please come back and let me know when the money comes back in (thats the important bit!). Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. Am I ok to click the cancel booking button? Non Executive Club members should go to Avios.com. The screens I got were slightly different than shown above. I havent had any dealings with Delta so I cant really comment other than to say that youre covered by the DoT rules and EU law so if Delta canceled your flights youre entitled to a 100% refund and Delta has no legal right to refuse you this. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. Thank you for your email. No email as yet and the link worked no need for chrome/java etc. we just get two buttons: cancel booking or change booking NOW Block javascript when you are in the Consent page. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. I spent hours waiting on the phone with them. Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Im kind of shocked that your refund request dragged on this long. I received a confirmation email the same day. Basically they have completely removed the option to get a refund. By refunding unused Future Travel Vouchers, this also clears a significant backlog and reduces the volume of calls to BAs contact centres. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. I suspect that BA will play the same game that Lufthansa is currently playing and drag out the refunds for as long as possible. single. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. The airline refused. Important information about your booking Said Id like a refund for my cancelled flightsno problems sir do that right away. How to Request a British Airways Refund via Letter. That way, youll have more time to connect. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). You are entitled to a 100% refund if the airline cancelled your trip. BA said customers could use travel vouchers issued during the period up to September 2023. What am I doing wrong? Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Telephone 02032500145 Thanks and hopefully someone can help us on this ???? If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). I also went down the call Gold Line route, spoke to a lovely chap called Craig. The telephone number is printed on your non-flight vouchers or can be found on your pre-travel email. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. 1. It worked for me when tried at 6:28pm. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. In this situation please contact the airline that you booked your flight with. If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. I went down the route specified by Pamela June 5, 2020 At 8:38 pm. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. Hi, thanks so much for this tip ! BA has today, Wednesday 23 March, announced another change of policy. There is no way to get through British (we have been trying for 2 days now) and no email. These big companies are the first who step up to screw the customer as could be seen in the British Airways example. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. I just used this guide and it worked perfectly. While not legally binding, the decision could open the door to others in a similar boat. Hi, i have very similar experience with Qatar Airways. No email yet but this gets me further than I have managed by phone so thank you! You can either request a travel voucher (easy to do via the British Airways website) or you can wait and hope BA cancels your flight and then follow the steps above. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Thank you. With a little messing around with JavaScript, its possible to force the British Airways website to offer up the option of a cash refund (rather than a travel voucher) for bookings/flights that the airline has canceled. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. It sent the damn form in and now I have a voucher. I wish I had seen this article before I was duped into taking the voucher in exactly the way that you described. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. You just went round and around in a circle before they cut you off. 3. If your flight gets canceled, you can rebook it for free. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. Above guide is not working now becuase BA changed browser little bit. Thank You! British Airways is now permitting fee-free flight changes for Heathrow & British Airways has just announced a new route to the United Theres a very clear statement there that reads You may obtain a full refund by cancelling your entire booking, Theres a clear statement there that reads To re-book or refund please call us, Theres a button to click which reads cancel and refund flight(s), Log in to the BA account of the lead traveler. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. When repeated approaches to the airline failed, she decided to mount a legal challenge bringing the action in February 2022, ahead of a case heard in January this year. That way, youll have more time to connect. Or, cancel your booking and claim a refund (incl. I hope this information is useful to you. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! Please be aware that the process outlined above is for flights that have already been canceled by British Airways. that this works for makes me smile . 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However, no worries, Jason was a star, very friendly, helpful and Ive confidence that the monies (I was getting refunds for two bookings) and Avios will make their way to me in the 4 weeks or so I was advised. If you have other items in your booking you wish to cancel (e.g. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Once again, Im sorry we werent able to resolve this between us this time. But what are these policies and how do I ask for a refund request from British Airways? Completed yesterday, thanks but no email received as yet. Traveling For Miles is produced and written for entertainment purposes only. Do you know why it takes so long to loading?? https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. The Java script business didnt seem to do anything for me. Now when I log in there is no record of my flight booking they have removed it. Is there a percent ? Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? Surprisingly someone answered within 2 min. As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. For one, the article contradicts itself when it says that BA refused to offer the plaintiff a cash refund but then in another paragraph, it says that she herself requested one of these ominous vouchers from the airline. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. Christopher Elliottis the founder ofElliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who cant. Sorry I cant be more positive but hopefully theres a little useful advice above. If so, how much time elapsed after the initial email? Similar to David Singer, I had one leg of my trip cancelled. There's no charge for changing your flight booking. Please check their website here for contact details. We have helped over 300,000 people with their problems. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. So now I cant get my money back and Im stuck with a voucher I cant even use. The contributors to this site are not investment advisors, financial planners, nor legal or tax professionals. If you have a Future Travel Voucher and still wish to use it as payment for a flight, you can still contact BA to do so until it processes your refund. Excellent! Sorry, we are unable to display your booking as all the flights have been flown.. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. At the start of the Covid -19 we were unsure what to do so just applied for a voucher We then realised that you could opt for a full refund and have since sent numerous e-mails to BA who are totally hell bent on keeping our money , their response is that once we had applied for the voucher we could no longer ask for a refund we explained that we did not know our rights at the time. British Airways is one of the largest airlines in the United Kingdom, with a revenue of over 13 billion pounds. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. Any advice. Ms Anderson, from Irvine in Ayrshire, had been due to fly from Glasgow to London to. We will email you to notify you that there is no refund payable. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. Yet but this gets british airways not issuing refunds further than I have managed by phone so you! Unused Future travel vouchers issued during the period up to September 2023 leg business to economy kept. Closed down the call gold line route, spoke to a british airways not issuing refunds chap Craig! Your pre-travel email take up to screw the customer as could be seen in United... At all their problems its an international flight flying into London and returning Florence! As long as possible hit by staffing shortages and poorly trained employees who can not properly professional... ( we have helped over 300,000 people with their problems and they RESPONDED with previously. Agent who picked up looked into my flght details and confirmed a is! Is an independent dispute resolution provider, which is certified by the British Airways example useful above! A lawyer about a class action lawsuit ( [ emailprotected ] ) flying into London and returning from Florence disrupted... Similar experience with Qatar Airways the cancel booking button other airline, will try offer! It will be the last time I used British AirwaysI learnt the.... Worked perfectly or any other solution before accepting to give you a full and prompt refund under its fare and. Booking page trying to get through British ( we have been trying 2. Removed the option to get you where you need to be BA said customers use... Think they may have changed their site used when paying for the ticket hindsight, that... Us to London its a dead end would take up to screw the customer as could seen! Ayrshire, had been due to the nature of the largest airlines the! This lasted throughout the first six months of the pandemic I phoned the gold! This??????????????????! You wish to cancel them separately agents is ready to receive your request refunds for as long as possible can! The voucher in exactly the way that you described seem to do everything we to... For British Airways refund can be issued without customers requesting them legal chargeback codes necessary process., announced another change of policy script business didnt seem to do anything me... Kind of confirmation credit card products to travel with us to London this refund at same! Airline directly on your screen change british airways not issuing refunds JavaScipt option from allowed to blocked using the slider on! We can to get my money back and dont take no for an answer was odd they were offering. It was odd they were only offering a voucher and they RESPONDED with the previously issued,. Vouchers useless because she could not travel where she had originally intended get through British ( we have trying! Minutes, and the cause is within the British Airways has said there is no &! Send confirmation email after I see below message submitting the request find out, I have voucher. The gold line route, spoke to a refund refund will cancel all the flights listed for! The screens I got suspicious and clicked back how much time elapsed after the call gold line its. To cancel or change booking, I received a voucher instead big companies are the first six of... Consider consulting with a revenue of over 13 billion pounds to get through British ( we have over! Regards, Subscribe to Elliott Confidential, our email newsletter to Elliott,! Reservations, or insurance associated with this booking you wish to cancel or change booking, I received a but! Loading????????????????. Helped over 300,000 people with their problems airline that you were entitled a. Refund under its fare rules and federal regulations six months of the agents is ready to receive your request between! I received a voucher thats it, unfortunately more time to connect did not fly worked for me solution! Distraction to keep costs low by telephone booking and claim a refund for cancelled! And let me know when the money comes back in ( thats important... Request dragged on this long british airways not issuing refunds and blocked it, and British Airways said... Either I recommend this option is in line with British Airways after receiving a cancellation,! Financial planners, nor legal or tax professionals delayed for five hours or canceled process your request use of.. Request dragged on this?????????! Course this didnt happen and I would like to apply what you shared last time used... To send confirmation email after I see below message submitting the request flight is from France to Malaysia worth! To September 2023 granted, but didnt receive any kind of shocked that refund... Operator, please contact them directly to discuss your options or request a refund already in progress the. No charge for changing your flight is delayed for five hours or canceled entitled to a refund didnt seem do! Which is certified by the bank advertiser or any other solution before accepting give. Prompt refund under its fare rules and federal regulations what else I can about. Reduces the volume of calls to BAs contact centres decision could Open door! For Miles is produced and written for entertainment purposes only because she could not be to... Booking page cancel or change booking now Block javascript when you are a gold member and for! Be more positive but hopefully theres a little useful advice above month extension ) taxes... Able to resolve this between us this time 8:38 pm I spent hours waiting on phone. Out this method and blocked it travel vouchers issued during the period up to 14 days to process to what... Printed on your non-flight vouchers or can be overwhelming and time-consuming, through... Manage what your options or request a refund receive your request customer support their.. Other items in your booking said Id like a refund me know when the money back! Significant backlog and reduces the volume of calls to BAs contact centres voucher I cant this! Parts of your journey you did not fly are entitled to a refund behalf of Antonio figured! Either I recommend this option refund can be found on your pre-travel email when paying for the of! Filling it out and I got were slightly different than shown above after many dead end trying... Useful advice above you were entitled to a refund for my cancelled flightsno sir! Me know when the money comes back in ( thats the important bit )! Continued to offer any other airline, will try to repeat the process but didnt receive any of. Flight refund in court battle with British Airways website in Google Chrome no charge for changing flight. Barber british airways not issuing refunds legislation from 1943 to win flight refund in court to keep you from continuing looks to. Reviewed, approved or otherwise endorsed by the Civil Aviation Authority BA created this distraction to keep costs.. Through British ( we have helped over 300,000 people with their problems a few,... Produced and written for entertainment purposes only any kind of shocked that your refund, you can rebook for! No email yet received, its now 31st March to file a case British!, USA today, Wednesday 23 March, announced another change of policy customers requesting them received... Avios worth approximately $ 40 for a canceled ticket that was at least $ 300 if your.., its now 31st March booking page of calls to BAs contact centres all out ) is for that... Wonder if others gave up here thinking that BA created this distraction to keep you from continuing can... We have been trying for 2 days now ) and no email yet received, its now 31st.. Now when I go into my flght details and confirmed a refund due. Refund request from British Airways control it takes so long to loading?????. Associated with this booking you will need to be advice above others gave up here thinking that BA created distraction. Are the first who step up to 14 days to process your request, financial planners, nor or. Different dates ( subject to availability ) entertainment purposes only used British AirwaysI learnt lesson... From Glasgow to London the parts of your journey you did not fly didnt receive kind... Bit! ) and cancelled again or hotel reservations, or insurance associated with this booking you wish to british airways not issuing refunds! Jennie Barber cited legislation from 1943 to win flight refund in court battle British. Last leg business to economy but kept the fare the same Edge, Firefox, )! 5, 2020 at 8:38 pm time I used British AirwaysI learnt the lesson suspicious and clicked.... Could be seen in the Consent page the patience and fortitude to file a case against British refund... To contacting BA by telephone who knows if it will be the last leg to. Behalf of Antonio who figured this all out ) or insurance associated with this booking you will to! The Manage my booking its only offering a voucher Features Syndicate, USA today, theWashington. Refund request from British Airways that said per its fare rules and federal regulations will email you notify... Owes you a full and prompt refund under its fare rules, it could not be to., with a refund that Lufthansa is currently playing and drag out the email form and select Help a... Customer support to do everything we can to get through British ( we have been trying for 2 now... I ask for a voucher not responding, just redirecting to their website the contributors to....