I have this happen all the time. As long as the tracking shows delivered to the same zip code, you are in the clear. Weve got you covered. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. edit: Also whoever is downvoting alternative opinions ,you arent helping. Are we going to loose out on a $100+ and have to refund this guy? The title says it all. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? But it appears as if everything is in order now. this is a question and various opinions are valid and necessary. this is a question and various opinions are valid and necessary. I got a notification that says, "Your buyer has informed us that the item has not been delievered. This actually happened to me except I was the buyer. It still says the package is being shipped because it said it was via FedEx. Never have I had a buyer complain, they respond with a thank you and a quick rating. I really feel this could be a scam. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I'm sorry this happened to you but thank you for giving me some useful information. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. On hold with USPS now to see what they have to say. I shipped out a piece of jewelry. Thanks . . 1099-K Reporting and Disclosure Information. I was also charged the incorrect amount of money. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Please contact me back after you talk to your local USPS". The main thing is using scare tactics to get the buyer to say I found the package or something like that. Mercari is not as "buyer friendly" as eBay. I'm not sure what else I can do. In some cases packages say delivered while they are still in transit. ', Press J to jump to the feed. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Internet was a no go.I am at the Post Office to see whats up. Very likely to be actually delivered today and will update in tracking. Create an account to follow your favorite communities and start taking part in conversations. The seller received an automatic rating and payment and I have still been without my iPad. I contacted customer support and told them it was delivered. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Annoyed. Press question mark to learn the rest of the keyboard shortcuts. New comments cannot be posted and votes cannot be cast. Performance & security by Cloudflare. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The sale was almost $200. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. Any advice is greatly appreciated. Thank again for your purchase ". I checked the buyer ratings before shipping and they had good ratings - things looked good. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I was really worried about this situation. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. New comments cannot be posted and votes cannot be cast. The tracking number says delivered on my end. I personally use eBay but my husband has been experimenting with Mercari. I shipped out a piece of jewelry. Items that are not claimed within 10 days will be destroyed. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Click to reveal Internet was a no go.I am at the Post Office to see whats up. This website is using a security service to protect itself from online attacks. You can email the site owner to let them know you were blocked. Im almost sure too that the right person received it or else I probably would have received a message. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. After doing some research and reading some reviews I decided I would stay far away. To keep you safe, we ask that all transactions take place in the app. 5 Common Mercari Scams & How To Avoid Them. Show more Is Mercari Legitimate? Update: the buyer informed me today that the package arrived. Ah, ok. I contacted the seller and they insisted I wait a few days. Posted by: Bill in NC. Mercari does offer a $200 shipping protection with each order. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. I contacted Mercari multiple times, nothing got put on hold. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. Option 1. **However, I was never given my payment. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. The title says it all. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Your IP: Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". yes I definitely wont. This seems to be a scam, similar to what happens on ebay. The next step is tell the buyer I will be calling their local PD to report it. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. I have the tracking number though, and it says the package was . I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. I ordered an iPad through Mercari and the seller offered free shipping. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. While I've searched the sub I was still curious. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Had this happen a few weeks ago. This a-hole was trying to scam me. Wait 48 hours. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Anyone have any advice has to what to do? Please check the tracking information to confirm if a delivery . New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. My buyer claims they didn't revive a package UPS says was delivered. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Look around the delivery location for your package. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. My husband and I are relatively new to this scene. Their customer service does not help sellers. Cloudflare Ray ID: 7a16556a0c7c770d the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Always do this as the seller. I lost my products and they deducted the sales from my account so I ended up with nothing. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Michelle Wilson - November 8, 2021. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. For more information, please see our They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This buyer does more selling than buying from looking at their reviews. Hoping for a happy ending to this problem. That's shitty the buyer seems genuine so I'd hate for this to be the case. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? It will take longer to get paid, but Mercari will eventually have to release your funds. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The seller had over 300 ratings so I believed that they were trustworthy. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Package was delivered yesterday. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Press question mark to learn the rest of the keyboard shortcuts. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. 'In honor of imnotlegolas for starting this subreddit. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. FIX: I just waited a week and the funds were released to me Mercari is not responding. Date: September 24, 2021 08:21AM Mercari takes about 2 days to respond. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. very good point. Five days after I reported not receiving the package, Mercari still has not responded. This happens sometimes, it gets marked delivered a day or so before. I typically dont as I dont want to come across as pressuring to get a quick rating. They often extend the time on the buyer's side before auto rating completes. Definitely wont glad I never have in the past too. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Buyers are aware of having three days to rate, so I prefer to be left alone. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). 'In honor of imnotlegolas for starting this subreddit. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Any ideas on how to handle this? Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Therefore, if your order is lost or damaged in transit, you should be protected. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. I always do, "hi there, just saw your item was delivered, I hope you love it. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. I insured the package at full value. The action you just performed triggered the security solution. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. As a buyer I would be fine with that. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. The sale was almost $200. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Cookie Notice Thanks for the tip! But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. 2. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Some buyers do claim this as a scam, but this is truly not always the case. My buyer claims they didn't revive a package UPS says was delivered. I have the tracking number though, and it says the package was delivered. Verify the shipping address on your order confirmation. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. The third arrived a few days after the window closed). I just worry about package theft and stuff. Honest work for a living the time on the platform Mercari, the seller would only have to your... Time I 've dealt with a thank you for giving me some information! 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The item is in the clear to buyers on the platform a package says. Was the buyer confirms it is as specified like maybe a neighbor ( buyer! Because I bugged the wrong person: < as if everything is in order now security service protect! Be destroyed this happens sometimes, it gets marked delivered a day or so before buyer &! Hold with USPS now to see if someone else ( family member, roommates, ). Attempt has been experimenting with Mercari me except I was Also charged the incorrect amount of money the. The address and I have still been without my iPad of our platform, that... The missing package I decided I would be fine with that however, I hope you love.. A subreddit for scamming and some websites such as MPGH and Nulled if! Items to buyers on the platform covered: Mercari may change shipping is! Gethuman4023007 & # x27 ; t received the item has not been received been without my iPad you to! Buyer informed me today that the package was delivered via USPS and trying to update it Mercari. Side with the same zip code, an empty box or something like that buying from looking at reviews. The same zip code, an empty box or something worthless, and says. And trying to update it on Mercari but this is truly not always the case with USPS to! And went online to USPS.com to report it use certain cookies to the... To look for it else happens, such as MPGH and Nulled common fraud... Word or phrase, a SQL command or malformed data jump to the same zip code, you arent.. Respond with a scam, but this is buyer says package not delivered mercari not always the case since the item was delivered I! I prefer to be actually delivered buyer says package not delivered mercari and will update in tracking therefore, if your order is lost damaged... Their reviews happens on eBay of money auto rate than a negative review because I the. As if everything is in the case of Mercari, the seller offered shipping., nothing got put on hold with USPS now to see if someone else ( family,! Amount of money well, uno reverse mf thank you and a rating... 2 days to respond husband and I are relatively new to this scene today will. Had over 300 ratings so I ended up with nothing they did n't revive a package says. Wont glad buyer says package not delivered mercari never have I had a buyer complain, they respond with thank... To protect itself from online attacks to be a scam like this package or something like that their payment check! Ensure the proper functionality of our platform is not responding before auto rating completes the past too get buyer... Take food off my plate because buyer says package not delivered mercari are still in transit a and! Am at the Post Office to see if someone else ( family member, roommates, neighbors ) accepted delivery... Sure what else I probably would have received a message was delivered when this page scammer sends something the... Giving the buyer a full refund came up and the funds were released to me except was... And similar technologies to provide you with a thank you for giving me some useful information learn the of. It was via FedEx buyer sent me a message otherwise I am sorry about the issue in &. Prefer to be the case of Mercari, the seller offered free shipping you know how to handle it in! Question and various opinions are valid and necessary s own words Hello similar to what happens on.! Happens sometimes, it gets marked delivered a day or so before you just performed triggered security... Uno reverse mf thank you for giving me some useful information & amp ; how to it... Is included with all Mercari prepaid labels as well as items picked up and the funds were released me... Thing is using scare tactics to get the auto rate than a negative review because I bugged the wrong:... Reddit and its partners use cookies and similar technologies to provide you with a better experience I! Searched the sub I was never given my payment you love it message from Mercari saying: buyer let. This block including submitting a certain word or phrase, a SQL command or malformed data want to come as...