Eg: How can we increase traffic to our landing pages?, Well talk about how best to run remote workshops later in this article, but for in-person workshops, the location you choose will play a significant role in its success. Sharing user journey maps, reflection and discussion (10 minutes): At the end of the ideation phase, put ten minutes aside for presenting and reflecting on all the user journey maps created. Please add your ideas to the comments below! Maximum: 50 . A good workshop facilitator must know how to get the word out within the company aboutthe beneficial effects of Design Thinking on collaboration and on a customer-centric culture. 3. . It includes detailed logistics and clearly outline the intentions of the workshop and its desired outcomes. Why? The most productive Design Thinking workshops reduce the need for follow-ups by having all the right data on hand for decisions. What goals are we missing? 1 day, 9:00 AM 5:00 PM), Add time for introductions, lunch and breaks (15 to 60 min), Identify Design Thinking steps for each block (ex. Build on the Ideas of Others Capitalize on business opportunity by developing a harmonized digital strategy and transforming your organization. Design thinking consists of five key stages which well explore in this workshop: Empathize, Define, Ideate, Prototype and Test. Start by introducing an ideation technique of your choice. As a facilitator, you could mention that this form of research could identify with our Empathize stage, as well as our Ideate stage. We then made these documents available to workshop participants, so that everyone had the same level of knowledge at the beginning of the week. If you only do one thing, be over-prepared! It may involve employees from different departments coming together to tackle a company-wide problem or individuals from the same team focusing on a department-specific challenge., A workshop that promotes cross-collaboration between teams, and which contains individuals with a wide range of specializations, will bring the most innovative and effective results to a Design Thinking workshop. On the contrary! When the statements been written, take a moment to have a brief reflection and discussion on what everybody has learned so far. Whiteboards help teams work through complex problems quickly. Select a program, get paired with an expert mentor and tutor, and become a job-ready designer, developer, or analyst from scratch, or your money back. These workshops provide an atmosphere for problem-solving by following the rules of Design Thinking. Thus, a workshop expected to deliver on all four objectives should likely run for 2 days or longer, if the team is new or have never solved together before. A Design Thinking workshop is a hands-on, activity-based session built around the Design Thinking process. Understanding your end users needs is the first step towards innovationand thats the first message youll deliver in your Design Thinking workshop. Ready to run a great workshop? A pain-point could be that they dont find any suitable matches in the local area. Activityrefining your solution (10 minutes): Incorporating what theyve learned about the user and the feedback they received on their initial ideas, its time for the Design Thinkers to pull everything into one single solution. Duis cursus. Most people learn by using the process in relation to a specific problem, you dont have to use the cake baking analogy. This will allow the project to obtain greater internal support, since all the stakeholders will have been involved from the get-go. The sponsor has to provide a concrete and well described challenge to work with, a topic is not enough, and agree in the main deliverable. Note the inspiration doesnt have to be apples to apples with your current project. Activityadd functionality to mobile screens (15 minutes): Now participants will turn their sketches into low-fidelity paper prototypes by adding functionality. In this workshop, well ask the group to approach the problem of baking a cake. How did the experience make you feel? But if time catches up with you, sacrificing a few won't compromise the quality of the final work. For example: The step browses through potential matches could be propelled by the user goal of wanting to meet new people. There are many tactics to facilitate a workshop, which are all well documented in the many books that have been written on the subject (shoutout to TISDD). Below, Ive collected a few more tips you might find useful if you are using your own design or trying another approach entirely. The simplest way to introduce the Empathize stage is often by reminding everyone that design thinking is human-centered and that we are always seeking to understand our end users needs. Think about the time you have available and divide it up logically. sales, savings, market share), The Public (ex. Before you prepare the agenda, consider the high-level objectives. While these sources of insight are highly project specific, consider the following four areas as a starting point. Its also a good idea to have a camera on-hand so you can document the workshop. Allowing the journey to be flexible. Wait, what? Participants should come away with an understanding of how Design Thinking can be used in the real world, so explain what would usually happen nextturning paper prototypes into wireframes and, eventually, clickable prototypes to be tested on real users, for example. For this example, well use the worst possible idea technique followed by a simple brainstorm. It could be that you need to come up with a drastic strategy for regaining consumer trust after a PR disaster! After 5 minutes, share results among the group. One of our favorite icebreaker activities was taught to us by our colleagues at Valtech Stockholm: In teams of 2, each participant must draw their teammate in one minute without looking at their sheet of paper or raising their pen. In this post, well share our favorite online tools you can use to make your job as a facilitator easier. Weve divided this guide into two phases: how to plan and prepare for your Design Thinking workshop, followed by how to actually conduct the workshop. These might include: This phase can also include a brief retrospective. Design Thinking is a vital framework in the modern business ecosystem. Start by welcoming everybody to the workshop and setting expectations. There's often not a whole lot of difference between outrageous and brilliant. We can then establish a variety of methods in how we might Empathize with our users: For our cake design, these insights could help us discover our users flavor preferences, any hobbies that might relate to the visual design of the cake; and who else might be eating the cake at the party. Who you are (if youre conducting a workshop with a client). Phases should be labelled from the users perspective. This massive adoption has defined the necessity for Design Thinking workshops. The five phases of Design Thinking are: accessibility, quality of life), The Planet (ex. How to run a UX design workshop by Andreas Johansson; Three Types of narratives to build amazing workshop experiences or really any of Daniel Stillman's writings; Managing Discussions by Matt Leighninger more ground rules, including "Bob's Rules," this is part of a series of 3 blogs entries on facilitation The great thing about these exercises is that you have the freedom to expand them to work with your audience and how best suits their needs. Let's have fun in our workshops and work will become a game. It will undoubtedly evolve as your workshop progresses, especially if it takes place over several days. If youd like some examples of design thinking in the real world, check this out: 5 Game-Changing Examples of Design Thinking. We then create two teams, ensuring that the chosen Persona profiles are on opposite teams and are designed for one another. . In general, workshops open with divergent thinking activities (brainstorming) before switching to convergent ones (prioritizations). In the final stage of the Design Thinking process, we are capturing honest responses and feedback, by inviting our end-user to a glimpse into what the final outcome might look like. Perhaps youre already applying it in your work or everyday life, too? Our graduates come from all walks of life. You can learn about different ideation techniques in this comprehensive guide to ideation in Design Thinking. get cross-functional teams working together to design a great product, How to run a Design Thinking workshop (step-by-step), conduct a remote Design Thinking workshop, Scope out the challenge and set workshop objective(s), Plan the agenda (including time slots for each activity), this list of 26 ice-breaker games and activities, the fundamentals of Design Thinking in this guide, how to define a problem statement in this guide, in this comprehensive guide to ideation in Design Thinking, 5 Game-Changing Examples of Design Thinking, How to Run a Remote Design Thinking Workshop, A Guide To User Testing In Design Thinking, What Is Human-Centered Design? We would love to hear from you! Although its quite possible to lead a solo workshop, we strongly recommend that you be two people (or a few more, depending on the size of the group and the duration of the workshop). Create and validate an innovation for and with your clients, customers or users. The introduction should consist of three main parts: Use a fun icebreaker to warm up the team and help them get to know each other a little better. In our design thinking for beginners guide, we explore how you can introduce design thinking by asking a group to solve the simple challenge of baking a cake. (These are in no particular order. The cross-functional collaboration will consistently bring about the most innovative and bring about the most effective solution to your users problem., 3. Limit the number of ground rules to 12. Step 2. It is important to . If you are in charge of delivering a summary of the work done, start it immediately after the workshop, while the information is still fresh in your mind. Is it to uncover new opportunities, solve a specific user problem, or improve a product or feature? Continuing with the example of LoveFoundry, our imaginary online dating service, lets consider how you might construct the empathise phase. you might ask yourself. Or connect closer with users? Time: Complex problem solving takes time. Diverge-and-converge activities are a common practice in design-thinking workshops in order to . Our rule of thumb is "3:1". Refresh the page, check Medium 's site status, or find something interesting to read. That way, you can take it in turns to lead activities throughout, and you can also designate secondary roles for yourselves such as note taking, technical checks, photos of the material produced, etc. The purpose of a Design Thinking workshop is to get people thinking outside the box, so be sure to set up a space that invites creativity. Here are some fun ice-breaker activities you might like to use: For more inspiration, check out this list of 26 ice-breaker games and activities. pros and cons to both internal and external facilitation, write down their name, their first job, and what they learned from that job, guide to digital facilitation tools for online workshops and meetings, guide to creating the perfect workshop agenda, Coping with multiple systems or processes, Improving the users experience of a brand or product, Precise and engaging communication skills, Who you are and what your role as a facilitator will be during the workshop, To explain the objectives of the workshop, Ask each participant to write down two truths and one lie about themselves. Provide them with some starter questions, such as: How would you describe your most recent experience with online dating? To introduce the process of Design Thinking using a real-world design challenge: How might we improve the user experience for LoveFoundry customers? Remind the group to keep coming back to the Empathy part of the Design Thinking process and use empathy maps and user stories as practical ways to keep the user at the center of the session. This following workshop agenda shows the basic building blocks design thinking teams use to work from a sense of the opportunity to a list of experience requirements within a 1-day timeframe. With preparations ready and the agenda set, you can now facilitate a productive workshop. How will we measure success? Example Workshop Ground Rules (Principles: Guidelines for Participation) Reference Chapter 6 in Requirements by Collaboration by Ellen Gottesdiener, Addison-Wesley, 2002. A Design Thinking workshop seeks to overcome these challenges through a defined process that is designed to improve the problem-solving skills of the team, facilitate innovation, allocate time and space for significant collaboration between team members, build empathy, identify opportunities, define requirements, and develop ideas. Whether brand new to the idea or a design professional, this way of thinking and collaborating, can often give us innovative, surprising and ground-breaking solutions to the challenges we face every day. Finish up your workshop with clear next steps for the team. Ideally, youll allocate at least one hour per section, including time for discussion and reflection at the end. Design Thinking is a human-centered approach to problem-solving. Then lets go! You can divide the journey mapping phase of your Design Thinking workshop into the following activities: Now for the fun part: building prototypes and testing ideas! However, knowing all these tools and framework is like having a car without a driver's license. Having gone through the users challenges in the previous exercise, the group is in a better position to go into more detail with the issue itself. Always one to evangelize and advocate open thinking when it comes to 'Digital Experience Design', and having played a gamut of roles from being a 'Multimedia Designer' since 2004, to being a . Dynamic groups who are used to problem-solving may come up with an idea straight away, and decide that they are definitely going to run with that as their solution. So, to not paraphrase what is already out there, I sat down with my partner in workshops,and we established a list of our key tips. To conclude, I wanted to give you one last little tip as a bonus. We are designing our approach to creative thinking by going through a proven process in a mindful and self-reflexive way in order to find better solutions. 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