I love that process. Click the link in the email we sent to to verify your email address and activate your job alert. Etc. Experiencing those lows made us a sharper and scrappier team. May 31, 2020 5 11. doordash strategy and operations interview. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Ex-Facebook, Uber, Microsoft, and strategy consulting. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. They can name all the rock star Dashers and bestselling merchants. If this were a play, I would say we just finished act one this year. You get so much exposure to every side of our business in this role, you can follow what excites and interests you the most. But here, its welcomed. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Good analytics teams collect that data in a way so that they can slice and dice that data in any possible way. Right now, though, Im happy to stay where I am. Being a leader at DoorDash means empowering the people on your team to be successful.. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. "We can't really speed up [the. For our full list of Doordash QAs, visit: https://www.mockquestions.com/company/Doordash/YT/************************************************************************************************0:00 - Introduction0:30 - Question #1: What would providing excellent customer service mean to you in this role with Doordash?1:32 - Question #2: At Doordash, we value organization. Ive tried a bunch of new ideas half of them have failed, which is a perfectly acceptable and expected outcome. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. It makes people order more. 22 17 Related Topics On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Filter We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. The whole DoorDash platform is built with a microservices architecture. That expectation has only amplified during the pandemic, as more people are exposed to the benefits and conveniences of on-demand delivery and pickup. We want to hear from you. Theres a dedicated Customer Acquisition Team with a business leader. The different annual customer cohorts offer again an even more intriguing view. I plotted the number of orders vs. GOV below. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. The following Q&A has been edited for length and clarity. Im a Regional General Manager based out of our Midwest hub in Chicago. Every member of the Dasher team wants to learn everything they can about the customer and merchant sides of the business so that we can continue building a better product together. GrubHub itself started in 2004. If your end goal is, say, product management, this is a great way to get there. We also work closely with Engineering our CEO has said, Engineering and Strategy and Ops need to go together like peanut butter and jelly. Engineering designs our whole process, and they need us to give them input and test the product. In my current role, I work under both time and very lofty accuracy goals. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. Based on their research, they bring on the most desirable merchants. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. This is where their technology platform comes into play. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. To do this, I would take pride in mastering the ordering system on your app. Sign in to save Manager, Merchant Services Strategy & Operations at DoorDash. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. or generally what the interview rounds look like? Act like an owner is a core value at DoorDash, and we definitely live that. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. Ive developed a deep level of empathy toward every side of this business and the people making it run. Date Published: 12/20/2021. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Ive learned to push back a little bit. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. How efficient is a given Dasher, and are we paying them accordingly? Were determined to leave our mark. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. So there you go. Just dm'ed you. Bain & Company We spoke with five members of Strategy and Ops about the team structure, collaborating from across the country, and opportunities for career growth. Their goal is to scale all three at the same rate. DoorDash runs seven regions across the U.S. and Canada. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. Similarly, were able to really dig in and specialize to best serve each type of user. Other initiatives include co-marketing deals with e.g the NBA. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. For airlines, that may be how many tickets did we sell in March?. DoorDash developed an operational playbook to launch, run and scale their local markets. Currently, this is when S&O partners usually come to us, to get complementary inputs from customers to support or further explain the experiment result. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Get notified about new Merchant Services jobs in Tempe, AZ. Uber, Go to company page As a result, much of the DoorDash marketplace is now driven by data. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Probably a bit of both. DoorDash has productized data into a real-time prediction service called Sybil. Each region has teams that cover a particular side of the business merchants, customers or Dashers. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. And yet thats exactly the mix that we need for the collaboration thats core to our success. For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. We need to address it strategically. Operators need to easily flex between both of those mindsets. DM if interested. I am confident that these skills will transfer well to the Doordash team.\"3) How do you define success in your work?Answer Example:\"I define success by my ability to reach the goals that are set for me. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. We have a lot of metrics we can track. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Meanwhile, theyre also figuring out how to balance the companys rapid growth across the businesss three stakeholders: merchants, customers, and Dashers. The other half were put into our products and scaled across the company. Ive also learned to look at every conversation from the other side. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. Each of our seven regions has its own weekly standup, as do the customer, merchant, and Dasher teams within the regions. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. Are people ordering in more than they were pre-pandemic? DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. The breakdown of each cost is shown on the checkout screen. kick off marketing efforts to bring in customers. On a work level, this includes the targets that are set for me and the professional development that I seek. But the cool thing is, there may come a time when other regions are trying to address similar problems, and they wont have to reinvent the wheel. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. Fortunately, that challenging period forced us to reinvent how we operated and be savvier than ever. Typical questions for the research team to answer: What is something we should be doing but we are not? The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. How quickly can you pivot to make day two a different story? Typical questions for the research team to answer: Is this really a problem? Show benefits by country: United States 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. In this article, I Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. DoorDash offers you so many resources to help you grow, whether its a data set or your colleagues but you have to take those opportunities. Its a huge competitive data moat. About. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. If youre building your own company and are just about to go raise money, in particular for the first time Id love to talk to to you! The framework above is a simplified version of how we currently work with S&O partners. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Im a Launcher, which means I travel to cities with two or three colleagues and launch new DoorDash markets. What should the end-to-end experience look like? Uber 52bd9. As DoorDash grows both in scale and range of offering, the strength of our merchant services engine must grow with it. Doordash Interview Questions with Answer Examples. Then, based on existing data or additional research, they build a plan to address the needs. HBO, Go to company page At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. Not metrics alone ; were also looking at the quality of our hub. 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