I'm livid. Please follow the instructions outlined in the steps above. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. I had to call the bank and gov.uk to report this company as a scamming. Thank you for the easy service. | Read 721-740 Reviews out of 1,531 Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Please give my money back. Anyone can write a Trustpilot review. This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Did a 3rd test, negative! Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. Avoid at all costs. Its been almost 2 weeks and no results. Join the 1,619 people who've already contributed. I wrote a letter no reply. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). Here are 8 tips for writing great reviews. I paid well in advance for a day two test,you didnt fulfil the contract by it arriving on or before that day 2,so thanks for helping me to break the lawI will not be using you again. I think this is the legal action being taken mentioned on trustpilot! If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Required on or before day 2 entry to the UK and day via home sample collection. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! I paid 121.99 including postage. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Shocking service. | Read 21-40 Reviews out of 1,532 No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. Verification can help ensure real people write reviews about real companies. Covid19 testing, Coronavirus testing. Please avoid this company. Your experience matters. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. Weve since discovered dozens of others are reporting the same issue. Most of our tests are suitable as a finger-prick collection. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. Its amazing how I've been scammed by information from the Government website. Ordered 2 sets of day 2 and 8 tests. Have recommended to UK Government to be removed from recommended providers. Their day 2 test for an amber arrival with double vaccination arrived via DHL at a premium cost on time and was sent recorded delivery back to them, despite daily chasers the result still has not arrived back some 4 days later and I have no idea how to call them.update: 15days of emails went unanswered..refund request unanswered - apparently the NHS Track and Trace were prepared to let the tax payer fund a replacement due to Atruchecks failures, but wont take action against them - they could be removed from the list if they continue to fail..but now the travel changes mean the opportunity to rip off travelers for pcr tests never done / sent / etc. No replies to emails or phone calls. Our team will contact you to make the necessary arrangements. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. Ive emailed them 4 times for a refund and they never replied. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. I have received no response to several requests for a refund. In the end I gave up in frustration. I had the same experience as everyone here. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Join the 1,619 people who've already contributed. Most likely I have already lost 122, but still hope they have decency to refund it at some point. Are the testing centres open on weekends ? They are horrendous and should be forced to pay all refunds. Very grateful to them. Anyone can write a Trustpilot review. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. In short, would NOT recommend the company. We also ensure all reviews are published without moderation. The links on its website to its Facebook site are broken, or nonexistent.. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. I sent a second email to no avail. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. In short, would NOT recommend the company. Your experience matters. How many stars would you give atruchecks.com? Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. They help you relax. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Do not get your test from here. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. I have now read hundreds of reviews describing similar experiences. popular. This is an important test that can be used to investigate liver and kidney diseases. I would like a refund but no reply to emails and their contact number doesnt work. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. Absolute SCAMMERS! Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. they charged 39 and a further 16 for DHL delivery Con 1. I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. For example, CS00893971. How many stars would you give atruchecks.com? Some big kickbacks for sure. 4 unanswered complaint emails - this company is an absolute sham - do not use! The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. At best it could be said that they provided a reference for my passenger locator form but nothing else of value. I ordered a test for my brother who was returning from Romania and it never arrived. Atruchecks T&C apply found at www.atruchecks.com. 3. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. I waited for 3 hours at their site. 2023 Trustpilot A/S. Seemingly the worst of the worst in a bad industry. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Very satisfied with their customer service . The results were also quick to arrive. Day 2 and 8 tests never arrived. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. I paid for a covid test and no results were ever delivered. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! Here are 8 tips for writing great reviews. In your kit there is an opportunity to record the date/time of the swab. SCAM!! Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. How many stars would you give atruchecks.com? We also ensure all reviews are published without moderation. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. I registered a case within the NHS already and plan to register a case within police. I would have given them a zero star if possible. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. its 27th September (Day 4) the kit has not arrived yet.The payment has been done while booking. I have received no response to several requests for a refund. When I asked for a refund three times! It appears they forgot to send a follow up instructions. Don't trust them. Firm offers 92 two-swab . !Ordered Day 2 and 8 tests. I paid 121.99 including postage. Will not RECOMMEND them at all.In short words, I booked for days 2 & 8 test.Package was received after paying 29:99 for the DHL to deliver the kit.No results has been received for both days test.Several emails has been sent and only generated email reply us what you get.You can't get to speak to anyone on the customer phone line.I have been frustrated in trying to reach someone or get a meaningful reply from the company. It goes against our guidelines to offer incentives for reviews. But we did receive the below intimidating email at 02.51am from Atruchecks. Join the 1,619 people who've already contributed. I spent a total of 106 on the kits. Results are next day before midnight. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. How many stars would you give atruchecks.com? Some big kickbacks for sure. AVOID THIS SCAM COMPANY! Available in clinic or via home sample collection. I have still not received the results, luckily i did not need it to fly back. Didn't even had an apology and obvious didn't have a refund. It goes against our guidelines to offer incentives for reviews. Eurofin are still offering testing at this location. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Registered headquarters above a shop in London backstreet. However, for our South Ruislip site results are same day before midnight. Ordered covid tests. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. It goes against our guidelines to offer incentives for reviews. This company is a fraud. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. I strongly recommend people use other test providers. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. 2 and a half weeks later and there is still no refund or response. Avoid them, and choose another supplier. I didn't accept it and asked for a refund. Companies can ask for reviews via automatic invitations. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. We often link to other websites, but we can't be responsible for their content. Ordered covid tests. Sent in early June. Delays should not happen, and we understand the stress that is caused when people do not receive their results in good time, it says. Majority of businesses on trustpilot engage with their consumers or use our flagging tools to report this is. Of Day 2 and Day via home sample collection i had to call the bank and gov.uk report. 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