There is an intermittent issue and we are not able to accept new tickets at the moment. Send secure messages to your GP. Cant get through on phone. You can now submit a request for your repeat medication using the internet. 56.7% vaccinated, of 1602 eligible people. Diabetes - Managing Blood Glucose Level (HbA1c). Messaging. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. The appointment forms are disabled online and the reception is, I am undergoing tests, some of which are in. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. We make it easy to register you and your family. Website and Digital Marketing by White Bear. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Attleborough Surgery is a GP/Doctors practice in Attleborough. Let us know your preference. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). When a GP reviews a patients request for help form, they will review your current concerns, alongside any other contacts, support and referrals that have already been made related to your health issue and then respond with a timeframe to discuss your health issue. Only when I went to collect did the observation of the pharmacy staff bring this to light, mainly because they've been fulfilling these prescriptions for the last 12 months. Station Road SurgeryStation Road They can send your request to a pharmacy. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. Station Road SurgeryStation Road Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. Services offered by Attleborough Surgery are Asthma Clinic, Learning disability health check and others. We are a Practice of 18,700 patients and are working through these arrangements as all repeat requests are being made, but this is unfortunately causing a short term problem for our patients for which we would like to apologise. We've put some small files called cookies on your device to make our site work. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. Proxy. Sorry for any inconvenience. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Please try again in few minutes. Order Now. NR17 2AF Map. The local Lloyds pharmacies in Attleborough took the unilateral decision a few months ago to stop managing the repeat dispensing requests for all of its patients. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. Alternatively, you can nominate a pharmacy when requesting your repeat medication. Our entire team is working extremely hard to keep up with patient demand, which we have seen expand significantly over the past 18 months. NR17 2AS Map, Queens Square SurgeryQueens Square Patients can contact Attleborough Surgery at 01953 453166 for appointments. But you can ask for your medicine at your GP surgery if you do not want to do this online. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. We make it easy to register you and your family. If you want to discuss medical issues, please contact your practice, Find out how Patient Access works and how you can register, Signing in for the first time or having trouble logging in, Booking new or managing already booked appointments, Change your contact and personal details or change your password, Manage an account on behalf of another patient or relative, Find out about how the NHS self-referral button feature works and who to contact with any questions, Information on the features and improvements in each release. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Including Station Road and Queens Square branches. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. Feltwell Thetford IP26 4AD (01842) 828938. We will use a cookie to save your choice. There are also other online services and apps you can use to order a repeat prescription. If you would be prepared to tell us a bit more about who you are, please click Unable to get through to reception to book an appointment, unless you wait for over 40 minutes. Message your practice directly "Patient Access gives you remote access to your GP, pharmacy and health records. Watch our video on nominating a pharmacywhen requesting your medication. I got a reply saying a dr would contact me 12th of October, 9 days after I submitted my form. Proxy. NR17 2AS Map, Queens Square SurgeryQueens Square How long must this keep going until someone fully investigates? Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Our monthly delivery service supports our most vulnerable patients. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. NR17 2AS Map, Queens Square SurgeryQueens Square We continue to work to resolve these issues as soon as we can. I work full time so cannot sit on the phone for an hour waiting for someone to answer. Accessibility You do not need to see a GP to order a repeat prescription. Receive your test results, get a referral or tell us youve changed your home address. View NHS information about opening hours, contact details, directions, appointments and GP service details. see parts of your health record, including information about medicines, vaccinations and test . Your pharmacy of choice is referred to as your nominated pharmacy. NR17 2AF Map, Station Road SurgeryStation Road Attleborough For those going into self . The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. Attleborough Let us know your preference. Egton Medical Information Systems Limited. The website wasnt working. Station Road SurgeryStation Road This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. You can add or change your nominated pharmacy in the. Toggle navigation Find-My-Doctor.co.uk. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Admin enquiries. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. At such times we then continue to offer telephone access but only for urgent requests. For more information about Smart Pharmacy, click here. The NHS App now requires newly registered patients to input an ODS Practice code. Some pharmacists also offer other services like diabetes and blood pressure monitoring. Thank you for your feedback. Attleborough Attleborough Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Please also note that if you receive your medication from a pharmacy, additional time may be needed for them to process your request once it has been authorised by a GP. We would also like to use analytical cookies to understand how our site is used and improve user experience. Attleborough . Attleborough As I type this I am number 15 in the call queue! Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . Repeat medication | Patient Access Support Portal Repeat medication Medication Assistant Smart Pharmacy prescription statuses Updates you will receive with Smart Pharmacy. Patient Satisfaction with GP Practice Appointment Times. Patient access was part of our old clinical system and is no longer available now we have moved to a new system and on-line ordering now needs to take place through the NHS App. There is currently an issue with the Patient Access service. In all cases please order your prescriptions at least 2 working days before they are needed. Station Road, Attleborough, Norfolk, Nr17 2as, England. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. NR17 2AF Map. (If you make your request by post, please enclose a stamped addressed envelope). We've put some small files called cookies on your device to make our site work. Select Repeat Medication from the menu, then New medication order. We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. View more. 96.90% had confidence, of 215 respondents. Attleborough Norfolk items per standardised prescribing unit (see definition). Let us know your preference. By asking your local pharmacist to request on your behalf. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. We would like to apologise for the issues you experienced on this occasion. coughs and colds) can all be treated effectively with help and advice from your pharmacist. NR17 2AF Map. Attleborough Surgery is one of the leading GP practice in Attleborough and it is located at Station Road, Attleborough, Norfolk, NR17 2AS. Pharmacists can give you advice and treatment for many health problems and advice on how to improve your health without the need for an appointment. Cancel a medication order View medication requests I can't see the request new medication link Request repeat medication Cancel a medication request Nominated pharmacy How on earth am I supposed to make an appointment? If you have already registered to use the on line appointment booking facility, this service is now also automatically available to you. We are sorry to read of the issues that you are having trying to contact the Practice to speak with a GP regarding your medication. This website uses cookies. Care Quality Commission Inspection Ratings. Powered by 100% Renewable Energy. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Before you make your choice you can read more about our cookie policy. Attleborough Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. I was hold for over 2 hours, next in line to be answered and got cut off. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. In future you may wish to consider registering for our Online Services. NR17 2AF Map. Attleborough Surgery NR17 2AS 6 miles away View Details > Beechcroft And Old Palace NR5 0RS 7 miles away Station Road SurgeryStation Road Sleep like a baby. Attleborough Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Ask your GP surgery which service your GP surgery uses. see communications between your GP surgery and other services, such as hospitals. Total number of prescriptions ordered using an Online Patient Transaction Service. I think this is disgusting to ignore mental health in this way. Please allow 2 working days before collecting your prescription. Send your request to attenborough.prescriptions@nhs.net Please put your name and date of birth in the subject line of the email. We do not accept telephone requests for repeat prescriptions. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier. Percentage of children aged 1 completed primary course of 5:1 vaccine, Proportion of children aged 2 with Haemophilus influenzae type b and Meningitis C booster vaccine, Proportion of children aged 2 with Measles, Mumps and Rubella vaccine, Proportion of children aged 2 with pneumococcal conjugate booster vaccine, Stroke prevention: medication for patients with atrial fibrillation, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for booking and/or cancelling appointments through the Principal system, Online booking of appointments and cancelling is enabled, Total number of 'online patients' registered to use an online Patient Transactional Service to book and/or cancel appointments, Total number of appointment scheduling or cancelling transactions using an Online Patient Transaction Service within the reporting month, Functionality status of the online system at the Practice for enabling the use of online Patient Transactional Services for ordering repeat prescriptions through the Principal system, Total number of 'online patients' registered to use an online Patient Transactional Service to order repeat prescriptions. They can also offer well-being, stopping smoking and sexual health advice. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Thank you for your feedback and we are sorry to read of the issues you have faced when trying to contact the Practice to request an appointment. Its very very poor service. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility If we receive your request before 10.30 Monday to Friday it will be ready within 48 hours. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. If not, you'll need to order your medicines from your GP surgery each time. Total number of accesses of a patient record by an 'online patient' with Detailed Coded Care Record access. In the transfer over, all repeat medication also now needs to be newly authorised. 84.48% within a recommended level, out of 799 patients. Manage an account on behalf of another patient or relative. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? We will use a cookie to save your choice. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. NR17 2AS Map, Queens Square SurgeryQueens Square I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. Medical record. Read the agreement and then select Agree if you wish to nominate the pharmacy and allow repeat prescriptions to be sent electronically. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. I believe that I may have an adult umbilical hernia. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Station Road SurgeryStation Road Patients can contact Attleborough Surgery at 01953 453166 for appointments. By continuing to use this site you are agreeing to itsuse of cookies. Please do not use this message box to request other items of medication or send enquiries to the surgery. Analytical cookies send information to Google Analytics. Our website will then sign-post patients to a range of self help resources, contact details for NHS 111, the walk-in centre or local pharmacy services for minor ailments. This method is quicker and safer and can include any pharmacy of your choice. Thank you for subscribing to our newsletter. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. Practice365 Privacy Policy Your GP, pharmacy and health records to practices in England and certain of... Only available to practices in England and certain parts of Northern Ireland at time. Point in the account section sit on the phone for an hour for. With Smart pharmacy prescription statuses Updates you will receive with Smart pharmacy video on nominating pharmacywhen. Offers that service your device to make our site work referred to your... Your nominated pharmacy offers that service, pharmacy and allow repeat prescriptions to be newly authorised, pharmacy allow... 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