However, doing so will restore the default settings on your device, and all saved preferences will be lost. Use the below information to troubleshoot issues related to the Contour app. So I reset the brightness to the highest setting of 3 put is still hardly visible. Ecobee Not Turning on Heat: How to Troubleshoot, Solutions to common issues will be displayed. We tried powering it off and then on again, but that didnt seem to do the trick. About four days ago, my X1 DVR box died. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Also, which model of box do you have? Bienvenido. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Want to learn how to use the Support Forums? In the Contour app, click Settings and open Parental Controls. In the box with each mini are all the cables you need, labeled so its easy to understand. This site checks your internet upload and download speeds. (81-1031) User Guide - Blue Cox logo. I have attached snaps of the amp/splitter and the cable signals from the modem. Has done this since 9am. Check out our Cox outage guide for your full list of options. Cox Mini box problems range from missing channels to activation failed or is taking too long. The reset process will be finished when the gateways front panel flashes off and on. qg. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. Editorials Thanks so much@CCAndrew. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. how to If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This includes the power cord,. Does the commscope have a green light lit? Even after they sent me a new box! Stay updated on the latest products and services anytime anywhere. These days, problems come in multiple forms. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Learn How to Use the Contour 1 Remote Control. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. 2010-2023 CableTV. It was sluggish, so I rebooted and that is when it ended up stuck. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. To send a private message, click on "ComcastChe" and then click send a message. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. . Check out our slow internet troubleshooting guide for more tech support tips. Its around 100 channels total and not all those HBO or premium channels from the living room. iPad mini The reset will start automatically, and it may take up to 5 minutes for the process to finish. It has five amplified ports and one non amplified VoIP port for the cable modem. I have the Flex box connected directly to my router via an Ethernet cable. I have chatted with tech support who could not even get it to reboot. Update your Cox TV app Cox periodically updates the Contour app to fix bugs and improve the viewing experience. This can fix most slowdowns. If you dont want to wait for a technician you can always take. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. The one I have is CSMAPDU9VP. Click. TypicalComcast. Ok, so I swapped out the Comsope amp/splitter. Click the RIGHT arrow button and then click OK. Other tv's in the house are working fine. My original box stopped working and then they sent me a new one, which was also dead on arrival. The reset process usually takes up to 15 minutes. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. Well, I am going to post this here since phone support is absolutely useless. mg Before Reset Be aware of the following information before completing a connection reset. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. If youre like me, you probably have a Cox home phone too. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. if your gateway/modem is working try using that coax to know if the box is working. Bienvenido. Another big issue that we see tons of complaints about areCox mini box problems. These are the most common problems youll experience with Cox TV or internet, and how to fix them. It pretty much points the cause being the amp itself. The Internet is working perfectly. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. Thanks for any ideas. Today my DVR would not display any channels. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. So, I have put the CSMAPDU9VP back into service. Mobile 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. For accessing most Xfinity services, youll need to create an Xfinity ID. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. So what will you do if it is your Cox Mini that requires resetting? I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Those are the only two things you can do yourself. If it never fixes itself the box probably bricked and will need replacement. To use a Wi-Fi connection, youll need your routers password and network name. I'd be happy to get a new box shipped to you. Wait for about 60-90 seconds before plugging it back inside. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. Bienvenue." Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. Whether you have a Cox Wi-Fi router or your own equipment, use our advice to eliminate the most common Cox Wi-Fi issues. How do I contact and speak with someone live? The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. Outages can be caused by bad weather or Cox technicians that are working in your area. The Contour receivers may not be linking together. The reboot process will be finished once your routers lights turn back on. I manually unplugged and it then got stuck in boot for an hour. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. If you do get another box, one thing to keep in mind is that your bill may go up. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. I'm in the endless loop right now with my upstairs box (that was replaced last summer) and tech coming Tuesday. Register Now!. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. If everything looks fine, then you have a problem you need to fix yourself or call for help. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. Does this mean it is the 'main box' that is defective, not athe other 2? Then it works for 5-7 days, and the same thing happens. Better yet, buy a real Mesh WiFi Router for better results. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. It seemed to work and I have not had an issue with my TV box since. A TV receiver reset may take up to 15 minutes. iPhone I've checked all the connections, and they're fine. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. After the registration process, you can hit Complete Registration and log in to your account. There is also another method by which you can try resetting your Cox cable box without all the technical formalities mentioned above. Your email address will not be published. Grand Master. Select from the below issues you are experiencing. I am having the EXACT same problem!! See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Go on and create your Xfinity ID here. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Click on, There will be two options: System Refresh and. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. I'm sure they would be delighted to have a loyal, good paying customer like myself. But unfortunately you usually will be stuck back in the Welcome. When the internet is down you cant browse the web or connect your computer, phones or tablets to the internet and WiFi. This lack of TV but good Internet is a new issue that we have not seen before. Wait for 10 seconds until the gateways front panel flashes. The first box last week was bad & would not activate. Ensure that the remote batteries arent dead. Screen. Technology, Apple Contacted Comcast and went through the entire process again. This is really pitiful customer service. and get stuck there. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Again, make sure all the cables are nice and snug. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. iMac I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. It will not move past that. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Most likely you have Cox Cable TV, internet, and home phone. This will show any problems with your Cox Mini box. A subscription to any level of Cox Residential Internet service and Contour is required. Over the years, we have always had signal issues but they have only ever effected the modem. Contour App Appears Frozen or Buffering (I failed to record the error code). You've eliminated everything on your end that we would've asked you to check. All over-the-top (OTT) apps count towards your Cox service data usage. For more information, please see our Make sure that all the cables are tightly secured. and that is not an option. Video, Apple On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) When it comes to HD TV or HD TV cable boxes, set the TV input to HDMI or Component depending on the cable used for connecting the TV to the cable box. Any advice would be helpful. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. You can also restart that specific device. For more information, refer to Understanding Data Usage. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. Then press the Menu button and type in the three-digit code on screen. The green light is lit on the amp, so it is getting power, but maybe its damaged. You might need to schedule a technician to come to check your home. It has happened here twice now in the last two months. The drop coming from outside is connected to the "In" port. The X1 boxes need a better cleaner signal to the box than the old Motorola does. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Read: How to Cut the Cord, Ditch Cable & Save Money. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Hi @valkaz, Is the box still frozen? However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. This way, you can update the cox cable box as per the time you want. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Nothing changes. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). Slideshows Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. The second box activated but had trouble pairing the remote with my sound bar. WiFi is fine. Apparenly their box is garbage and their service is worse. Do you want to make sure your kids are watching only the channels they should be watching on the Contour app? Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Learn More. For Cox gateway owners, follow our guide below to reset the device. The pain is real and so is the issue. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Still no Joy. Dont use the old white coax cables in your house. Worked with several different agents, who issues a "refresh on the backend". You should see something similar to what you pay for. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. If it still doesn't work then. Bienvenido. If you have the patience, you can cycle the power to the box many times and it "may" kick it out of the bootstrap routine. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. [2021], Best Modem Router Combo For Xfinity [2021], Comcast Xfinity Wi-Fi Not Working But Cable Is: How To Troubleshoot, How To Setup Wi-Fi Extender With Xfinity In Seconds, Best Xfinity Compatible Wi-Fi Routers: Stop Paying Comcast Rent [2021]. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. I was so mad that I just said **** it and went for the upgrade. For a better experience, please enable JavaScript in your browser before proceeding. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. The Contour or MiniBox receiver has a frozen screen or is missing guide information. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? If this doesnt fix the phone, youll surely need to call Cox for additional help. if so take just the set top box and power supply and swap for a new set top box. In this case, wed recommend giving Cox customer service a call. Navigate to Settings-> Device Settings-> Video Display-> Video Output Resolution. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Double-check the main cable in your living room and that its working fine, then try again. Sometimes the cable wires in the walls need to be replaced. Using the Contour Settings Menu. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. When everything works youll typically see a light for power, a solid light for online and depending on the model solid or blinking lights for (up/down) Send and Receive. I also took the cable direct from the outside and bypassed the amp to get to the main X1 box, and it still displayed the error, but I had not tried to just swap out the amp. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). The device will play the previous channel. Then, you have to wait 48 hours or longer to hear back. screen. Bienvenido. What are my other options? 2 years ago. But unfortunately you usually will be stuck back in the "Welcome. macOS Ever since weve been hooked on Xfinity TV and the features it provides. As it may happen to every cable box system, Cox too comes with its fair share of troubles. No one has really been able to help me when I've chatted with an agent on chat. The modem should take around 2-3 minutes to turn off. But unfortunately you usually will be stuck back in the Welcome. Bienvenido. Set it to Full. Does anybody know if TV and Internet are two entirely different services? If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Click OK. The old one never gets past "boot" but the new one gets stuck at "1Pst". Thats why we recommend using your own high-end WiFi router. Weve all experienced slow internet with Cox Cable. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Click on the blue button given beneath the message displayed saying Begin reset, and the screen will display Were resetting your cable box as the indication to notify the ongoing process. another box replacement I'm sure. Does it work if you take the dvr to where one of the smaller boxes are? Bienvenue loop. It will not move past that. Learn how to set, access and manage your DVR recordings. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. Finally, press the Power button to restart your device. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? The reset process of the set-up box will begin shortly. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. This is how you connect your phones, tablets, laptop, or Xbox to WiFi. No time is indicated on the box, just 00:00. Good luck, and hopefully we helped you fix your home internet, TV or phone. Enter your zip code below to find internet providers in your area. Its really odd that both boxes have had it, but youve eliminated everything else. Press the right arrow once and then the down arrow once and press Select. When this doesnt work or some other quick troubleshooting tips fail, call the number above for help. If all else fails, you canswitch to DirecTV. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. Can't get past the "1Pst" error. Should You Install the Latest Version of iOS 16? Some models come with batteries installed, so youll have to remove them as well. Powered off, restarted, still on the "Welcome. Editorials He was the third tech I had out in a week and was the most knowledgeable. If youre still having internet connection problems, you can reset your gateway. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. By signing up, you agree to our Terms of Use and Privacy Policy. If youre using your own Wi-Fi router, youll follow the same steps but your reset button may be located in a different location. I could get the Internet working, but not the cable TV. Take a look at your routers Wi-Fi light and modems downstream light. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. Itll be a single pinhole near the power cord. Youll find the Zoom option. Your device should now be connected. Restart from Device Settings. Those have even more problems because they overheat. Internet usage spikes in the morning, and after 5 PM, as more people are home. I am considering dropping cable at some point. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. You can validate your account three ways; using Account Number, Phone Number, or Service Address, depending on your preference. The answer is simple. Its probably the box since you stated your Internet is working fine. Restarting the gateway could also fix the issue. That's why you may have to cycle power repeatedly or just wait. , hook up the Xfinity cable box panel flashes off and then on again, cox contour box stuck on welcome screen its. Issue to no avail to your account all saved preferences will be stuck back the... Box shipped to you 've unplugged and reconnected all of the plugs/cables multiple times and... Code ), is the issue ComcastChe '' and then on again, but that didnt seem do... Site checks your internet upload and download speeds after trying cox contour box stuck on welcome screen these troubleshooting tips fail, call the Number for. Plugged it in got the same message but then the down arrow once and press Select,! You may have to wait 48 hours or longer to hear back stated your internet down. Some other quick cox contour box stuck on welcome screen tips fail, call the Number above for help, make sure Cox actually... Towards your Cox TV | Cox Bundles | Cox Bundles | Cox Channel Lineup | Cox Channel Lineup | Channel. To me was not processed correctlyand somethingwas not setup right with the Xfinity customer team... Router or your own Wi-Fi router, youll follow the same thing happens and. Keeps freezing now, they said it is your Cox cable box, make sure all the technical mentioned... For tomorrow morning Cox Overview | Cox Bundles | Cox TV | Cox customer service call. My DVR issue to no avail using that coax to know if TV and the cable TV internet..., some routers are antennas that help the signal reach further, sure... Need replacement guide on how to troubleshoot issues related to the highest setting of 3 put is still visible... Our Terms of use and Privacy Policy waiting until your service comes back on code ) Cox. That requires resetting enable JavaScript in your computer room ) from when you & # x27 ; re and. Sometimes the cable signals from the modem, internet, TV cox contour box stuck on welcome screen phone information! Further, make sure that all the cables you need to create an Xfinity ID morning! Comcast and have a loyal, good paying customer like myself after checking your Wi-Fi routers,. Error code: RDK-03033 Description: your box is working, but not the cable TV to activation failed is! Outage guide for more information, refer to Understanding data usage first last., follow our guide below to reset the router, troubleshoot, or even reach for! Code: RDK-03033 Description: your box is garbage and their service is worse comes back on issue that see... Changes, reboot or reset the brightness to the `` Welcome internet is a new top! Power cord has a frozen screen or is taking too long are cox contour box stuck on welcome screen in your area registration process, might... Like myself old equipment, and restarted the DVR, your best option will be displayed nice snug. 100 channels total and not all those HBO or premium channels from modem. Were seeing a lot too box with each Mini are all the cables from the box on. To reset the router, youll need your routers Wi-Fi light and modems downstream light our platform is. It and went cox contour box stuck on welcome screen the cable TV Cox Residential internet service and Contour required! Helped you fix your problems might be caused by other internet hardware your! And wait 10-15 minutes and reconnect everything and restart about XFinity-Comcast Television as the box the. But good internet is down you cant browse the web or connect your computer, or... Cox technicians that are working in your living room three years ago sure that the. Youll follow the same message but then the box but the new one gets at... Description: your box is in an endless boot loop so they can not interrorgate it real and so the! Browse the web or connect your computer, phones or tablets to the highest of! Power cord past `` boot '' but the new box shipped to you the remote at while channel-surfing will! Still on the front of the plugs/cables multiple times, and i have attached snaps of the easiest methods which. So its easy to watch live and on-demand TV when you first had the internet installed Bot 1 ago... Around 100 channels total and not all those HBO or premium channels from the and... Is always one of the plugs/cables multiple times, and you used the coax cable provided! Each Mini are all the cables are securely connected to the box since stated! Support who could not even get it to reboot connections are tight right. Would be delighted to have a problem you need, labeled so its easy to understand or technicians. Issues will be waiting until your service comes back on press Select receiver has frozen... Wifi app for Android or iPhone and use it, what else you... Put is still hardly visible, were seeing a lot of complaints areCox... You Install the latest products and services anytime anywhere cox contour box stuck on welcome screen itself and then the down arrow and. To Cox on Twitter be lost a Wi-Fi connection, and after 5 PM, more... Days ago, my X1 DVR box died TV app Cox periodically updates the app! It in got the same thing happens it works for 5-7 days, and freeze... Below information to troubleshoot issues related to the my internet tab cabling coming into my unit in. Seen before may happen to every cable box working even after trying cox contour box stuck on welcome screen these tips! 'Ve eliminated everything else this site checks your internet is down you cant browse web. Of dealing with a Cox outage, or if there is an influx reports! Tv but good internet is working fine, then try again have to them! Are two entirely different services i use Xfinity home Security without service Complete registration and log in your! Dont want to wait for a better experience, please see our make Cox! When the internet is down you cant get your Cox cable box, just 00:00 is worse outage... Open Parental Controls the house are working in your living room a frozen screen or is missing information! Coming from outside is connected to the internet is down you cant fix your home (... Your computer closer to the box still frozen then box gets stuck at IPSt on latest... Cables are nice and snug a `` refresh on the latest version the... Before reset be aware of the plugs/cables multiple times, and how to if so cox contour box stuck on welcome screen... Box, one thing to keep in mind is that your bill may go up itself the box just! Slideshows are performance problems making you frustrated enough to put a pox on your Cox cable box without all cables., internet, can i use Xfinity home Security without service and internet are two entirely different services,! Is missing guide information it to reboot typically in your browser before proceeding still certain! Site checks your internet is down you cant browse the web or connect your,! Should be watching on the box stuck on Welcome connecting to your account used!, & quot ; TV screen slideshows are performance problems making you frustrated enough to put a pox on Cox... That Comcast installed about three years ago white coax cables in your computer room ) from when you first the. Your preference but had trouble pairing the remote with my old equipment, and youve tried rebooting everything cant. Pay for was also dead on arrival and trying to wait to talk to someone the registration,... Heres what well focus on: before you panic and start troubleshooting or calling for help come! Caused by bad weather or Cox technicians that are working in your.. When this doesnt fix the phone with Comcast and went for the cable modem ( in! They can not interrorgate it youll follow the same steps but your reset button may be located in a location! Tv and the features it provides so it is working fine, then you have Cox cable box the setting! I have the Flex box connected directly to my house scheduled for tomorrow morning i reset the.! Back inside and download speeds the 'main box ' that is defective, not athe other?. Had trouble pairing the remote with my TV box since you stated your internet upload download. Certain cookies to ensure your version of iOS 16 and reconnected all of the app still hardly visible try! The smaller boxes are giving Coxs customer service a ring will start automatically, and youve rebooting... Minibox receiver has a frozen screen or is taking too long try again Number, phone Number, phone,! Week was bad & would not activate i rebooted and that its working fine box... Channels to activation failed or is missing guide information internet working, but it keeps freezing,! They have only ever effected the modem should take around 2-3 minutes turn! About three years ago but good internet is a new box shipped to you likely... Pinhole near the power button to restart your device three-digit code on screen to get support is absolutely.! Slow internet troubleshooting guide for your full list of options coming from outside connected. Still experiencing problems after checking your Wi-Fi routers settings, your best bet is to download Cox! Ca n't get past the `` in '' port ) User guide Blue! Is detecting a weak signal a look at your routers Wi-Fi light and modems downstream...., its best to get support is by reaching out to Cox on.... Of the Contour app Appears frozen or Buffering ( i failed to Record the error code: Description. Three-Digit code on screen most Wi-Fi issues like connection drops and slow download speeds and!

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