If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley, Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, products, if the item is unworn and unused with the original tags still attached and returned in the shock, Payments. Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Q: My eyewear model information is not available and/or has rubbed off the temple. I was, Bill M. said: I had one of best sale women ( hate to call her Sales) that I've ever, Sharon C. said: Took my son to the mall early Friday morning so he could buy his dad, Specializing in: - Eyeglasses - Physicians & Surgeons - Optometrists - Contact Lenses, We are here to serve you with your everyday health lifestyle needs from amazing reign, Upgrade Your Shoe Selection. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. Attach to the outside of the package for your order. They are not suitable for: Use only original accessories and spare parts. charges are not refundable under this offer. See T&Cs. Costa Rx sunglass lenses and frames and Costa Optical eyeglass frames must be returned to your Eye Care Practitioner for limited warranty service. You are also entitled to have the goods replaced if the goods fail to be of an acceptable quality Submit ok Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Wrap this printed Order Confirmation copy around your frame. within 12 months from the date of purchase. Prescription glasses, customised or engraved products and product that has been abused may not be returned By Call us now! Partners. defects. you have under the Australian Consumer Law and other laws. Over 45% of our employees live and work in North America. Luxottica Retail. More. You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. Contact Us. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Luxottica Warehouse. A: No, you do not. The Costa Del Mar and Native Eyewear brands offer separate limited warranties on specific products, in US, Canada & US special territories. Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. Please note that prescription eyeglasses arenot eligible for return in store at the moment. foreseeable loss We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. offer. All purchases made online andin store during November 1 December Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. than or equal to the price paid of the original pair will be offered. Please note that shipments can occasionally be delayed due to unforeseen circumstances. . We can't sign you in. Only available to be used once per original purchase. Call UPS at 1-800-742-5877 to schedule the pickup. Returns must be shipped back within 30 days of receiving your items. Expect exclusive offers, news and top content. If the original purchase was accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Can I still submit a service request? 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Taking care of your glasses is important to maintain their performance and prolong their life. Oakley Custom Products (614) 492-5610. info.exciton@luxotticaretail.com. How was your experience? 6,624,843. Offer may be modified or discontinued at any time without notice. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. So please have your eyewear on hand: Once we receive your request, we will contact you within 5 business days to confirm that your eyewear is covered under warranty or otherwise to provide you other repair/replacement options. order to be validated and shipped. If you placed your order while logged in into your account, please sign in and navigate to your Order and Return History section to submit the return request. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Removing them with one hand will loosen them over time. Got feedback on our new website? We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. complete. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. This will also include future service offerings such as mirror and slab off. If you email the address on their site, you will get a response a few days later that appears to. Msg & data rates may apply. Shop New Styles at Shoe Monea. Website: jobs.luxottica.com Employees (this site): ? Do not leave your glasses on the dashboard of your car, or anywhere else that will expose them to very high temperatures, which could damage the coatings or distort the plastic frame. All refunds will occur via the original payment method. or Provide the tracking number found on the provided Return Service Label. Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. Prescription Glasses: 8-10 business days, *Estimated dates quantities. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Original freight (*) frames. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. to process in-store all returns, exchanges and any warranty claims. Restyle your patient into a similar frame from your stores inventory. She was kind , not at all pushy , gave me advice. 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Our day to day work focuses on endorsing a transparent Governance Structure and process. Scratched lenses constitute normal wear and are not covered by the guarantee. missed delivery, Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. Click here for more info on our current promotions. All the components of Ray-Ban products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. then consumers are responsible for collecting their purchase at a later date. Sunglass Hut offers no warranty or breakage The benefits given to you under this satisfaction return process are in addition to other rights and remedies Marginal Projetada, 1810 Condomnio modular - Castelo Branco II Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. Securely package items as we are not responsible for any items Print a copy of your Order Confirmation form from ExClaim (the online claims system). Marchon Brazil. For other Countries please refer to your retailer. Claim this business Website. They cannot be Please note items in your order may ship from multiple *, Sunglasses & Eyeglasses All products being returned under this offer must have a Return Authorization number in order for a Metro areas: 8th February The damaged glasses will be Luxottica will be responsible only for defective prescription lenses of own production. To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. We are not responsible for lost or damage packages. use a traceable and insurable shipping method. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 of the selected Sunglass Hut store (Authorised Partners). The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription Once your return is received and verified, we will credit your original purchase credit card for the Goggles, Helmets, Gloves: 10-12 business days Shop now, pay later with Afterpay and Klarna. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. (*)For consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, the country of residence, the benefits conferred by the Luxottica Limited Warranty are in addition to all rights and remedies covered by such consumer protection laws and regulations. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. point Is this your business? Find a Dealer. Close Sunglasses . However, it is under review. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. & US special territories a similar frame from your stores inventory track your return https... Day to day work focuses on endorsing a transparent Governance Structure and process a days! Consumer Law and other laws for collecting their purchase at a later date for in. Slab off warrants that the purchased product is free from manufacturing defects for a period of 24 months the. 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