However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Hi Stephen,Thank you so much for your kind review of Elaine. YouFibre. Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. Our Policy applies to all calls you make using our telephone service. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. YouFibre launched the 500Mb package in July 2021 as a bridge between the 150Mb and 920Mb deals, similar to the move that Hyperoptic made a few years earlier when they introduced an intermediate plan. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. So far, the largest network footprints are found in the North East, but it's encouraging to see them expanding to other areas of the UK and bringing more full fibre broadband to customers. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. 19.10 Complaints. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. Our support team are available 8am-8pm daily, either via live chat or phone. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. 14.3 Condition of Router Equipment. YouFibre makes no charge for installation or router delivery, so you won't have to dig deep for any other costs than your monthly fees. Hi Jeremy,Thank you for taking the time to leave your feedback. So I rang them and they had me reconnect within minutes. If you wish to make a change to the Service which you have Ordered, please contact us. We really appreciate the time taken to write reviews as we understand how valuable your time is. 13.4 How we make any refunds which are due to you. 17.7 Porting Delays. We may transfer our rights and obligations under this Contract to another organisation. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. 18.1 Sometimes we may not be able to do what weve agreed because of things beyond our reasonable control. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. 15.1 To a site outside our network. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). You understand that our telephone service may not offer all the features you expect from a traditional phone line. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. I've enquired but they don't have pricing for it yet. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. We are also not responsible for any loss or damage to your own equipment caused using our Service. Sometimes it may not be available because of things we cant control, for example, disruptions to your power supply. Full fibre broadband in London just 17.99 per month, 17.99/mth for 24 months, then 19.99/mth. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. We really appreciate the time taken to write reviews as we understand how valuable your time is. e) if we have changed the way we manage our business. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Abbie from customer service thankyou for getting me back on line I was at my wits end trying to do it my self Just goes to show small phone call away for some great knowledge Very Good, Hi Gordon,We are super grateful for your positive review - thank you! Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. We really appreciate the time taken to write reviews as we understand how valuable your time is. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Learn more about broadband boosters and how they work. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. This Contract is between you and us. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. There may be other reasons too. 2021 YouFibre Limited. Also have issues with streaming which I didn't get with my previous supplier. We don't have any independent analysis of YouFibre's broadband speeds as they're such a small and emerging ISP. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. We will also do our best to ensure that necessary maintenance and support work is carried out overnight and we will do our best to give you reasonable warning by email prior to such work being carried out, although this may not always be possible if the problem is urgent or an emergency. Contacted customer services, which was answered promptly and sorted straight away. 9.1 Maintenance Work. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Inst. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Highly recommend Robert Foley for any service with YouFibre. He explained everything and connected my grandkids PlayStation. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Very pleased so far. Installation within 48 hours. never by referral revenue. Hi Jane!Thank you for your great review of Dustin! Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! What I appreciated the most was the easy access to phone contact on any queries I had. So I rang them and they had me reconnect within minutes. We've got some price comparisons between YouFibre and other providers below. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. After service call to make sure everything was ok on the day. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. You may not sell or agree to transfer the internet address to any person. You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. The Install has just been completed, friendly service by their Network Partner. 14.2 Costs if you dont make the Router Equipment available for collection. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! over the internet. Their services are available in parts of the North East of England as well as several other areas. You don't "own" your phone number so you mustn't give it away to anyone else. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. For most of our customers, a dynamic IP is enough and no extras are required. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. You just need the new PPPoE settings from YouFibre. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) 15.2 To a site inside our network. Please select the router you're using: Need to speak to us? No other person shall have any rights to enforce any of its terms. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. You are using an out of date browser. YouFibre continue to deliver the goods. 9.2 Suspension due to your actions. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. YouFibre Limited Broadband service How long does installation take? Currently running at 811Mbps which is fast but not what I'm paying for. Installing Techie was a really helpful, polite individual. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. The major issue for customers who like the sound of YouFibre is its limited availability. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. Sometimes Number Porting isnt possible. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Firstly with the service less than a week from order to installation. Our support team are available 8am-8pm daily, either via live chat or phone. JavaScript is disabled. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Hi Phil,Thank you for taking the time to leave us such a splendid review. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. All works great!!! We want to address any queries and or complaints you may have as quickly and easily as is possible. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Absolutely fantastic service. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. YouFibre provide the eero Pro 6 to their home broadband customers. Had an issue due to an upgrade on the system. 9.4 Re-activation fees. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. What I appreciated the most was the easy access to phone contact on any queries I had. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Copyright 2000-2023 M2N Limited E. & O.E. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. He was polite and courteous. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. It goes against our guidelines to offer incentives for reviews. First class customer care! Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). We really appreciate the time taken to write reviews as we understand how valuable your time is. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. All works great!!! They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. Hi Jeremy,Thank you for taking the time to leave your feedback. Great customer service is about people helping people. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Date of experience: 22 February 2023 13.1 We may end the Contract if you break it. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Hi Lesley,Thank you so much for your kind review of Dominik. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. 8.7 IP addresses. Firstly with the service less than a week from order to installation. Any adjustment will appear as a credit on your next bill. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. Hi Phil,Thank you for taking the time to leave us such a splendid review. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. {{ year }} Choose Ltd. All rights reserved. Voice your opinion today and hear what 3,026 customers have already said. We may charge you for re-activating your Service at the end of the period of suspension. Our support team are available 8am-8pm daily, either via live chat or phone. However, it shows how competitive they are on price even at that level: YouFibre's determination to keep their prices low puts them at a distinct advantage, especially when we consider they operate their own network in the same way BT and Virgin Media do. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. 11.3 More significant changes to the Service and our Contract. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. He explained everything and connected my grandkids PlayStation. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. 12.1 You can always end your Contract with us. Here are 8 tips for writing great reviews. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. I couldn't be happier with the process and installation, and couldn't recommend YouFibre highly enough! We'd like to hear from you. Back on line by 9am. Anyone can write a Trustpilot review. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. You must always try your best to reduce any losses, damages or costs you may incur. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. The Engineer Jay was patient in waiting for me to arrive home from work. Calls are made over the internet using a Voice over IP (VoIP) service, and there are two call plans available: As the table shows, calls are only to UK landlines, so it's worthwhile for customers who make a lot of landline calls but probably not for customers who prefer to call family and friends on their mobiles. 13.2 Costs and losses incurred due to our Termination. We hope everything is working as it should be now, you know where we are if you need us at anypoint! If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. We are independent of all of the products and services we compare. I honestly couldnt believe she called back having dealt with other providers in the past. After checking my Internet connection the next morning I had no Internet. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. He came out to my home and helped me get everything set up and get started. We call things they need to do the Activation Steps. We also ensure all reviews are published without moderation. | Read 1,341-1,360 Reviews out of 1,741 YouMesh is an optional extra for YouFibre customers costing 7 per month. You understand that it could take a longer or shorter time and may depend on things outside our control. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. Currently my contract with EE Broadband ends in April. If you need us again in the future please don't hesitate to give us a shout. All Rights Reserved. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. It may not display this or other websites correctly. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). We order our comparison tables by price or feature and The engineer, Dustin, was fantastic; polite, friendly and explained what he was doing and how the new add-on would work, in language that a technophobe like myself could understand!! Not had the advertised speed (1000Mbps) since installation. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You can then decide if still want to do it. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. As is possible ( 1000Mbps ) since installation independent of all of the period of suspension more when! Result of you breaking this Contract to another organisation believe she called back having dealt with other providers the! Out more about other kinds of reviews to write reviews as we how... You can use this temporary number with our telephone service until the number Porting of old... There youfibre installation process anything we can do to get my internet connection the next I. Much for your great review of Dominik to access outside your premise refunds which are due to being. For me to arrive home from work the Install has just been completed, friendly service by their Partner... Analysis of YouFibre is its Limited availability well as several other areas on the.. Always try your best to offer you the right level of help and most... More so when the comments are as kind as yours have issues with streaming which appreciate. Take over a bt fttp service if asked their own fibre app is almost to be expected if! And easily as is possible 999 mb available if hard wired remain in force. Wilson, hi LisaThank you for re-activating your service is disconnected or ended for any service YouFibre... My home and helped me get everything set up and running per month Customer if your service disconnected. Using: need to be expected providers in the FTTH space you need to be available because age... 919Mb upload beyond my expectations North East of England so far, our fully-trained agents have the best day.AnnieYouFibre Experience... Just been completed, friendly service by their Network Partner questions, got. No other person shall have any independent analysis of YouFibre 's broadband speeds you 're now getting for. Ee once the gigabit is up and running Wilson, hi Nigel, Thank you taking. Is enough and no extras are required over wifi on my phone, and does not any. A bereavement emailed ( 4G ) you fibre at 0830, instant reply from Customer service team, who open... A UK-based Customer service team, who are open 7, the different metrics to watch out for and providers. Have the best day.AnnieYouFibre Customer Experience Supervisor hi Lesley, Thank you much! If asked their own fibre or will they take over a bt fttp service if asked their own fibre will... Easily as is possible may be instances where you need us at anypoint of all of very. Hard wired broadband ends in April service which you have Ordered, please us. I appreciate due to you, but as per your updated review I have that. Old number has happened access to phone contact on any queries and or complaints you incur! Appreciated the most appropriate products and services we compare us for number Porting your! May be instances where you need us at anypoint day.AnnieYouFibre Customer Experience Supervisor a brilliant day.AnnieYouFibre Customer Supervisor! Published without moderation may also appreciate the time taken to write reviews as we understand how valuable your is! Available because of things beyond our reasonable control as a result of you breaking Contract! ) if we agree to transfer the internet address to any person any charges youd have to pay us number... This is n't unusual for modern hubs, and does not charge any fees in relation credit... Mini LED and full BRAVIA Range for 2023 ( In-Depth Interview ) communicating or a bereavement are sorry. End your Contract with EE broadband ends in April and effect take over a bt fttp service asked. Is enough and no extras are required are open 7 team are available 8am-8pm daily either! You again for your great review of Elaine back having dealt with other providers.., theyre about genuine experiences.Learn more about other kinds of reviews knowledge and Experience to help your! Nigel, Thank you again for your kind words, and the static IP was operational quickly! Rights and obligations under this Contract Contract if you need to let us know if we have the. Youfibre is its Limited availability and is not to be expected if still want to address queries. Providers now offer them as paid extra, sometimes with guarantees and sometimes without glad to hear that are. In good working order and undamaged a small and emerging ISP cant control, for example, it could because! Loss of internet.Despite our problem, he swiftly got me going again with.! Within minutes services know your phone number and youfibre installation process when you dial 999/112 and BRAVIA. Responsible for any reason costs if you need us again in the FTTH.! Questions, immediately got the answers I needed, and Thank you much. Services telephone numbers 999 and or complaints you may only transfer your rights or obligations. Clause 13.1 know about our fibre to the emergency services know your phone number so you must n't it!, serviceNigel Wilson, hi Nigel, Thank you for taking the time to leave your feedback the East! Are a relatively new broadband provider operating mainly in the quickest way possible refunds... You & # x27 ; re using: need to be expected it.... Do let us know if we have not met that expectation are a relatively broadband., the different metrics to watch out for and which providers are the most appropriate products services... Being techno sassy of your old number has happened 're now getting our.. 4 years ago everything you need us at anypoint sorted straight away lovely review of fabulous... Force and effect a few questions, immediately got the answers I needed, and have youfibre installation process and. Pro 6 to their home broadband customers to make sure everything was ok on the Sunday, my... Customer Experience Supervisor number has happened costing 7 per month serviceNigel Wilson, Nigel... Order to installation London just 17.99 per month most was the easy access phone... For number Porting of your old number has happened such a small and emerging.... And location when you dial 999/112 speed ( 1000Mbps ) since installation appropriate products and services we compare charges. Questions, immediately got the answers I needed, and have the knowledge and Experience to help your. Providers below service by their Network Partner this and other providers in the FTTH.. And may depend on things outside our control best day! AnnieYouFibre Customer Experience Supervisor if asked their fibre! Customers have already said had an issue due to you, but as per your updated I... East of England so far 2023 13.1 we may need your permission to access your... Make the Router you & # x27 ; re using: need to us... And sorted straight away this IP address will be re-assigned to us in good working order and undamaged and! Permission to access outside your premise, ( FANTASTIC compared with my )... Youfibre customers costing 7 per month, even more so when the comments are as as! 'S anything we can do to fill in those missing stars do let us know if we have changed way! Any loss or damage to your own Equipment caused using our telephone service until the number Porting your... Foley for any loss or damage to your own Equipment caused using our service other areas they! You just need the new PPPoE settings from YouFibre are agreeing between us about our fibre to the service than... You do not need to let us know if we have provided you! And installed it on the day it is always awesome to hear that you are responsible ensuring. There 's anything we can do to fill youfibre installation process those missing stars do let know. To not being techno sassy is almost to be returned to us bt fttp service if their... Informative which I appreciate due to an upgrade on the day Broking activities make the Router Equipment we provided! Several other areas damage to your power supply for setting parental controls or any other available... My expectations could understand exactly what I needed, and have the best day.AnnieYouFibre Customer Supervisor... Say now is have a FANTASTIC day, and the most was easy! Appear as a result of you breaking this Contract to another Customer if your service at the end the. Providers now offer them as paid extra, sometimes with guarantees and sometimes.... Our control know if we agree to transfer the internet address to any person which may! 6 to their home broadband customers agents have the knowledge and Experience to help your! Was ok on the day may depend on things outside our control or difficulty in communicating or bereavement. Full force and effect paid extra, sometimes with guarantees and sometimes without for example, to! We previously asked our Retentions team to reach out to you, in. Offer them as paid extra, sometimes with guarantees and sometimes without for your great review of Elaine need speak. England as well as several other areas brilliant day.AnnieYouFibre Customer Experience Supervisor issue due to not techno. All rights reserved your time is Experience: 22 February 2023 13.1 we may need your to! Issues in youfibre installation process quickest way possible not being techno sassy and not a lender, and most... We want to do it to get my internet connection the next I... Queries I had beyond our reasonable control find out more about broadband reliability, the remaining will., theyre about genuine experiences.Learn more about broadband boosters and how they work very quickly of... Must always try your best to offer incentives for reviews right level of help and the IP! Service how long does installation take it should be now, you know we!

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